Action1 has saved us an incredible amount of time and money by providing a fantastic RDP / Remote monitoring suite.

One of the standout features, from my perspective, is the ability to swiftly connect to a remote desktop without requiring any additional tools or the hassles of user IDs and passwords.

I have found that the deployment of apps is particularly effective. It's great to be able to roll out software to our PCs here within minutes no matter where people are based.

Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.

Their customer service was friendly and prompt when I enquired about subscription cost.

Tried the free trail and was impressed with what you could do.

AWESOME support and very quick to help. The cost is amazing!!!  The tool is easy to deploy and very easy to maintain.

Action1 has been extremely useful for getting our endpoints updated, both regarding Windows patching, and upgrading components for our CRM software suite, which went through a recent version upgrade.

The built-in script library is very useful as it means we can utilise extra functionality like local password resets, remote wipe etc. without needing to write our own scripts.

It has been really good, they are very attentive and want to help, the product is constantly improving and it just keeps getting better.

No IOS app to manage and remote into the devices, need to use a web browser, but remote desktop is really limited unless you have a mouse and keyboard connected to your Ipad.

This software is easy to setup and very cost effective for my client who is a non profit. Cost is perfect and the tool is amazing!!!  End to End ILM.

I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space.

I like that I just had to install a piece of software on a server and it picked up all the PC's and servers and installed the software it needed on them.

Easy painless integration with current practices.

I love Action1's eqase of use, the tools available to us, and that I can quickly update any device on my network.

Primarily we were looking to improve our patch management for Windows updates and 3rd party software. Action1 does both of these functions wonderfully.

The cost and ease of use made it a good fit for our non profit to get started with and RMM solution.

The first 100 endpoints are free so evaluating in your environment can be at a scale that reflects a real use case. If you only need 100 or less then you get a great tool for free.

Really easy to use, all cloud based so perfect for managing devices that are not all located in the same physical network, plenty of features and they keep adding some.

I appreciate the pricing and functionality of this software. It may be basic in comparison to other applications, but it does a good job with hardware inventory and software patch tracking.

Enter Action 1, a product which offers easy implementation and a quick learning curve with an unlimited duration trial. I was instantly intrigued and wondered if it would really be any good.

Action1 feels mature and solid. Numerous advanced features that you would expect from a high-cost solution.

Supports quicker maintainence of remote system compared to traditional methods while using action1 rmm.

The software updating feature is great and easy to use. It's easy to see what updates are needed and to approve and schedule them to run.

Able to install Windows updates (missing only). User friendly interface (UI).

The remote access seems a bit limited, for instance with no ability to transfer files.

It's a fantastic free tool for small businesses to make administrator's life easier. It's just brilliant, it allows me to inventory, update and remotely support users from my armchair.

I also was limited to one login for an administrator at first but that was opened up recently to more than one.

An Affordable and feature rich solution to Patch management.

Supports schedule based automated maintenance of servers and connected workstation. Very effective in remote desktop and unattended access.

On test deplyment the overall experience has been very positive. Good support when required and great it has some solid PowerShell under the hood.

I like that there are email motivations that I can set up to know what is critical and who has installed a software. Peace of mind is what I like the most, especially as a one person IT position.

It's sometimes difficult to find the report you are looking for in the reporting section. Some of them have names that don't really explain what info is on the report.

Patch management is where this product really excels. Inventory management is totally functional and based on what we've seen so far, they will continue to improve functionality and UI/UX rapidly.

This is particularly when our staff are no longer in the office all the time and are working from home.

The program is very easy to use and works like a charm. You can almost do everything that an IT need with it.

Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.

When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.

Good app for tracking tickets and issues quick and responsive. Love how can you customize the whole dashboard.

UI is clean and user friendly (customizable to a sensible extent). Contains useful metrics that are easy to configure and gain reports from.

Jira helped us with good data. We are also utilizing Jira's excellent searching, dashboarding and API functionality to feed data to other systems and drive changes beyond just customers.

We've loved using Service Desk as it has filled a need that we have had on our team for a while and allows us to stay within the Jira suite of tools.

I find the UI of Jira Service Desk very clean and modern compared to other service desks software on the market.

For our use case, we have seen the power of exposing API endpoints, setting up user guides, and onboarding documentation that is easily and quickly available for those who need to consume it.

I am really satisfied with Jira Service desk, now my customer incidents are in order and easy to track.

Good for starting, when you increase complexity you need to mode to a different solution.

So easy customized and really helpful for improvement working process. Very recommended to using this.

Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).

Given the time and money, I'd say it could be great if I implemented it myself.

A great product at a reasonable price point. This review is for the Cloud version.).

The Service Management tool for Atlassian is a great option for medium to large teams. One of my favorite things about this is the customizable options for all areas of the tool.

Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.

The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.

I like the notifications when tasks are assigned or completed. It's a good motivator when you see your sprint completed.

No advanced roadmaps (premium feature) in next gen projects. Automations are bad, tickets custom fields are sometimes not uderstood by the automation.

I do not work directly on the systems team so on the side of requesting ticketing, I have yet to find a negative part of this software.

Perfect for tracking your daily and weekly tasks. Great to work with in a team project.

The only bad point that I can mention about Service Desk is its price. A lot of clients I worked with complained about it.

I feel confident that our systems team will be able to effectively take care of our requests without the hassle from having to coordinate emails.

We love how it integrates with our our project tracking and documentation tools: Jira and Confluence. The price jump from 3 agents to 4 is substantial.

Tool does its job with facilitating the issue management and reporting process. Ability to upload related documents, comment, and track statuses through resolution.

I most like Jira because it has given our office the ability to prioritize needed projects from team members.

Easy tracking and escalation is enable where the support teams can track and provide resolution by prioritizing the service requests.

The front end UI for customers/users is really straight forward. The integration with active directory has been helpful for user access too.

Initial pricing is attractive. A decent plugin community fills some gaps, but be expected to pay on top of the initial JSD pricing.

US Dollar

Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works. With integrated real-time vulnerability discovery and automated remediation for both third-party software and OS, peer-to-peer patch distribution, and IT ecosystem integrations, it ensures continuous patch compliance and reduces security and ransomware risks – all while lowering costs. 

Action1 is certified for SOC 2/ISO 27001 and is trusted by thousands of enterprises managing millions of endpoints globally.

Action1 was founded by cybersecurity veterans Alex Vovk and Mike Walters, who previously founded Netwrix, which was acquired by TA Associates.

LongDescription

User Management

Application Management

Device Management

Activity Tracking

HIPAA Compliant

Real-Time Monitoring

Secure Login

Behavioral Analytics

Scheduling

Remote Monitoring & Management

Real-Time Notifications

Real-Time Updates

Activity Dashboard

Alerts/Notifications

Web Threat Management

Dashboard

Patch Management

Real Time Reporting

Monitoring

IT Asset Tracking

Third Party Integrations

Maintenance Scheduling

Email Alerts

Customizable Reports

Access Controls/Permissions

IT Asset Management

Automatic Patch Deployment

Task Scheduling

Policy Management

Approval Process Control

Remote Update/Installation

Threat Response

Event Logs

CPU Monitoring

Audit Trail

Security Auditing

Server Monitoring

Screen Sharing

Inventory Tracking

Unattended Access

Real Time Data

Network Wide Management

Two-Factor Authentication

Role-Based Permissions

Asset Tracking

Customization

Reporting & Statistics

Patch Testing

Deployment Management

Audit Management

Alerts/Escalation

IT Reporting

Reporting/Analytics

Usage Tracking/Analytics

Remote Access/Control

Summary Reports

Patch Prioritization

Automatic Scans

For MSPs

Multiple User Accounts

Inventory Management

Workflow Management

Application Security

Issue Management

Vulnerability Scanning

Compliance Management

Data Import/Export

Maintenance Management

Configuration Management

Data Visualization

Compliance Tracking

Remote Access & Monitoring

Single Sign On

IT Risk Management

Real Time Analytics

Uptime Reporting

Customizable Branding

Task Management

Threat Intelligence

Data Security

Vulnerability Protection

Vulnerability Assessment

Vulnerability/Threat Prioritization

Vulnerability Management

Backup and Recovery

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

Action1

Live Online

Webinars

Documentation

Videos

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. 


IT is in the midst of rapid transformation to build capabilities that enable quick delivery of great services while managing cost and risk. But old ways of working constrain progress. Rigid processes limit team agility. Disparate, disconnected tools interrupt the flow of information and hinder good decision-making. With Jira Service Management, teams can: 


- Manage work across teams on one platform 


- Enable employees and customers to quickly get the help they need with a self-service portal


- Respond, resolve and continuously learn from incidents


- Innovate faster with automated change risk assessments, advanced approval workflows


- Gain visibility into infrastructure and understand service dependencies


- Set up advanced SLA metrics and report on performance in real-time


- Configure automated rules so users can streamline repetitive tasks and agents can get more done


With over 1000+ integrations on Atlassian Marketplace, including CircleCI, Jenkins, AWS, and more, Jira Service Management can be easily customized to fit any team’s needs.

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Surveys & Feedback

Status Tracking

Document Storage

Customer Segmentation

Customer Service Analytics

Workflow Configuration

Contract/License Management

License Management

Change Management

Project Management

Rules-Based Workflow

Procurement Management

Supports Agile

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Problem Management

Help Desk Management

Mobile Access

Cost Tracking

Service Reporting

Capacity Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Text Editing

Multi-Channel Communication

Free for up to 3 agents
7 day free trial of paid plans
Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price
Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price
Enterprise plans are also available, billed annually.

Action1 vs JIRA Service Management

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