We have been using Altaro VM backup for about 4 years now and our experience has been exemplary. The compression and deduplication feature is phenomenal, I never imagined I would be able to keep 3+ weeks history retention and still have my backups take up less space than my VMs themselves. The offsite server is also a huge bonus, absolutely free, just pay 3rd-party hosting and storage fees and put the server wherever you like. Their support is top-notch.

Cost can get a little high if you have a lot of hosts, but still worth it and still less than most other options

My overal experience with this Software is Positive. No negative feelings and we have it running at a lot of our customers, most installations just run, notifications keep coming in, and backups are made. We sometimes test it , and every time the backup can be restored. Not losing sleep over this.

I liked the easy, no fuss install. being up and running in 15 minutes.

It used to be that the backups were easily accessible, vhd files in a subfolder, nowadays it's more complex, I guess because of regulations/ security. I liked how it was before, that way I could even use the backed up VHD as any VHD. Most of the functionality is now already in Altaro, so there is less need for it. But would have been nice to have. But to be honest I don't miss it.

We use Altaro to backup our hosts with hundreds of VMs. We are now migrating to a different plataform, due to the lack of support to ReFS and the other limitations stated above.

Easy of use. It take some time to learn the software schema, but after that, it is very easy to use on the day to day experience.

Support is almos informal. There is a ticket number, but the follow up is poor. Chat is almost always offline. About disk space, the backups keep groing indefenitely, even if the VM has not much updates. The optimization tool to recover space does not work properly, takes too long to execute, while it runs, it blocks ALL backups funcionality and at the end there is almost no space freed. There is no limit for backup space per VM or per storage. You need to always keep following up the disk usage. There is no support for ReFS, what is a shame for a software that runs on Windows Servers and ReFS has been around for a while already.

very easy to use. Nice Dashboard with a lot of first sight information.

German Language! Not everyone can understand it.

We chose Altaro as it met all our requirements as a VM Backup and Recovery software at a cheaper cost than other common VM Backup and Recovery software. The system is very easy to use and did not require any training to implement. The Sandbox & Verification is a big plus to test backups and to do test drills. We rarely had issues with the software and the minor issues we had were promptly addressed by support.

Though it provides the possibility to backup a VM to cloud providers, it does not offer the possibility to run the VM from the cloud as a DR site. However I understood that this feature is being implemented and coming soon which will be a great addition.