Atera vs ConnectWise Manage

It is not as configurable as some of the larger RMM or PSA, for the most part it's a good thing, but prepare for surprises. You need to test drive it first.

There were a few missing features but nothing we couldn't handle in another manner.

Ramp up time, depending on your role, can be a bit lengthy, the training video's provided by ConnectWise are decent, but are sometimes lacking.

It is a complex program and the setup consultant was great but it is hard to know what you don't know. I would have liked more detailed help with the set up.