Atera vs Freshservice

It is not as configurable as some of the larger RMM or PSA, for the most part it's a good thing, but prepare for surprises. You need to test drive it first.

There were a few missing features but nothing we couldn't handle in another manner.

The project management part in Freshservice is okay for small companies, but lacks a few features you need when managing bigger projects.

Automation rule are restricted in what they can use (eg you can't use tags on any rules). Project management has clearly been dropped, which is disapointing.