Atera vs Kaseya VSA

It is not as configurable as some of the larger RMM or PSA, for the most part it's a good thing, but prepare for surprises. You need to test drive it first.

There were a few missing features but nothing we couldn't handle in another manner.

The learning curve can be steep, and given that the tool is so robust, it can be overwhelming to lower level technicians. However, I think this is mitigated by the available training.

Functionality wise, I have no complaints. However, in terms of UX, it looks a little dated. Perhaps the interface navigation can be improved.