Best in remote access to connect any time and this is very easy for IT admin to jump on. Always BEST CUSTOMER SUPPORT to take owner ship.

I dislike that I can not be logged in on multiple devices.

There is NO way to speak to someone, everything is bot type chat, long hold queues and email tickets. Avoid this, you get what you pay for.

Over all I'm really happy with Atera it meets many of our needs and does almost all that we need it too. Also their support has been top notch.

I have worked with more advanced products for years, but this just works. Support is great and the community is awesome.

The worst thing I would say is probably the file size limitation when moving files via Manage > File Transfer.

Remote access and recovery management are the key benefits that we have gained.

Nothing to Dislike but Lack of Linux agent is killing us.

This is the best value I have been able to find with all the RMMs, with all the features I need and many I dont, that i have been able to find at a good price point for any company size.

The alerts is a major plus and the ability to break down certain customers to folders for locations is great. The integration with Splashtop and Teamviewer is a big deal also.

I was using a home grown solution that was clunky and I didn't really have time to build out. This has what I need, and the cost is far better then other solutions.

The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise.

It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good.

Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

ATERA is easy to use, fast and very reliable platform for remote management and.

A nice gui and a strong search engine make it easy to use. Patch management much more effective than my previous product.

I like the remote management ,bundling with Splashtop, integration with Anti-Virus and other packages. There is far more features than we use.

We can quickly see where there are problems through the dashboard.

I feel happy with this tool, it helps me a lot.

Patch alerting is weak; Not sure about Antivirus alerts.

They actually care about their customers and their success. The flat per technician pricing is fantastic.

My favorite thing though has to be the dedication the Atera team shows this product as it is being constantly improved and added to which my previous product did not.

The willingness for all participants to help each other [including our organization - which is quite new to the group] is truly excellent, & well appreciated for us 'newbies' that are ramping up.

A Great RMM / PSA and Soon to Be Backup Solution.

In addition the support that is provided by Naverisk, from my BDM to the support staff, I would highly recommend Naverisk to any business looking at maximizing their efficiency at a very good cost.

What I like most about Naverisk is that it isn't too complicated but gives you all the useful tools in one window.

With managing our agreements, it was extremely easy to set up and get rolling with. Transitioning was a breeze and I found the support team extremely helpful in the process.

Overall a great product, easy to use, fast response of naverisk, small but active community on the forums.

I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

It's was an amazing improve along those years and I am very confident to say that Naverisk  hear what their customers have to say and align their development with the customers needs.

Our engineers like the fact that it is easy to use and with the ticketing system and excellent remote access capabilities, it has become our primary tool for supporting our clients.

Product is easy to use and Teh Support is awesome.

Easy Remote Monitoring and Management with fantastic backend support and greta Value for money.

Lack of communication when purchased by ECI software.

Full set of features that makes Naverisk an all-in-one plataform. BI interface, that is a great advantage from other tools that I tested.

Working with the Naverisk development team through the years to help them get to where they are at. Having them build in many of the features we asked for over the years was very helpful.

Great product, but even GREATER support. In my nearly 30 years of business, they continue to provide the BEST support I have ever had in the industry.

Project Management and Cloud Spaces modules, both are rather useless to us.

Naverisk is easy to use and the support is outstanding, there is also a solid upgrade environment and feature requests from users are listened to and acted upon.

Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome.

Very easy to use from any location as it is Cloud hosted. Easy to group clients in their customer group.

It can be difficult to figure out which report will get you the intended data you need.

Hard to answer as the product continues to grow.

Excellent, support has always been responsive when required.

Ease of Use, Value for Money, Support Personal, Functionality, Complete RMM, Patch Management. Completely White Labelable.

Loved most how much information i get from the client, after an easy agent installation.

Sometimes i get a little lost in the menus. Oh and i cannot directly close tickets from emails.

The forum provides fast updates and improvements, and the owners seem to actually care about the success of my business.

It gives me great tools to quickly resolve many issues behind the scenes while users are uninterrupted.

I found the Naverisk RMM and PSA software to be extremely useful in managing my clients and it allowed be to carry out the majority of my management all from the one platform.

We don't use it at all, we use a third party. My last CON is the built in SNMP capabilities are worthless.

The UI can also be difficult to work with as changing settings can be on a  sub-client basis which has cause trouble in the past.

Great Software With Ease of Use and Excellent Support.

Easy to use, fast interface. Quick setup, good support.

Support team is second to none and very responsive.

Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.

US Dollar

Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over their networks and devices from anywhere, so they can work smarter and faster. 
With Atera, you can manage your entire IT operation — from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and even dozens of integrations with the tools you already know and love — all in one place.

Our pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most.

*New: Atera integrates with Open AI (the creators of ChatGPT) for quick and seamless script creation and execution, saving IT professionals time and letting them focus on the work that can’t be done without them!

Try Atera for free: www.atera.com

Atera Pricing
Atera offers transparent pricing, with unlimited devices at a fixed cost so you can continue growing your team and coverage without growing your bottom line. 


Atera offers a product for IT departments and a product for MSPs.


For IT Departments:
Professional - from $149/technician billed annually, or $169/technician/month, billed monthly 


Expert - from $169/technician billed annually, or $199/technician/month, billed monthly 


Master - from $199/technician billed annually, or $239/technician/month, billed monthly


Pro - $99/technician/month, billed annually or $119/technician/month, billed monthly 


Enterprise - contact us!


For MSPs:
Pro - $99/technician/month, billed annually or $119/technician/month, billed monthly 


Growth - $129/technician/month, billed annually or $149/technician/month, billed monthly 


Power - $169/technician/month, billed annually or $199/technician/month, billed monthly


Superpower - let’s chat!



LongDescription

Support Ticket Management

Real-Time Analytics

Surveys & Feedback

User Management

Status Tracking

Billable Items Tracking

Email Monitoring

Application Management

Customizable Reports

Document Storage

Proposal Generation

Internet Usage Monitoring

Access Controls/Permissions

Activity Tracking

Session Recording

IT Asset Management

Automatic Patch Deployment

Real-Time Monitoring

Virtual Machine Monitoring

Workflow Configuration

Contract/License Management

License Management

Task Scheduling

Active Directory Integration

SSL Security

IP Address Monitoring

Policy Management

Real-time Alerts

Single Sign On

Baseline Manager

Approval Process Control

Knowledge Management

Remote Update/Installation

Automated Routing

Call Center Management

Scheduling

Data Import/Export

Anti Virus

File Transfer

Problem Management

Event Logs

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Bandwidth Monitoring

Audit Trail

Uptime Reporting

Server Monitoring

Network Analysis

Screen Sharing

Mobile Access

Cost Tracking

Simple Network Management Protocol (SNMP)

Unattended Access

CMDB

Capacity Management

Compliance Management

Real Time Data

Performance Metrics

Network Wide Management

Service Catalog

Two-Factor Authentication

Issue Management

Maintenance Management

Diagnostic Tools

Configuration Management

Role-Based Permissions

Client Portal

Real-Time Notifications

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Threshold Alerts

Asset Tracking

Customization

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Patch Testing

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Availability Management

Network Resource Management

Deployment Management

Dashboard

Patch Management

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Web browser (OS agnostic)

Windows 10

Pay Per Technician, Unlimited Devices, It’s That Simple.
Pro - $99/technician/month, billed annually or $119/technician/month, billed monthly
Growth - $129/technician/month, billed annually or $149/technician/month, billed monthly
Power - $169/technician/month, billed annually or $199/technician/month, billed monthly

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Atera

Live Online

Webinars

Documentation

Videos

Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include technology monitoring, management patching, alerting, scripting and automation. The solution allows users to manage Windows, Linux, Mac OS servers, workstations and laptops.


Naverisk allows users to monitor system event logs, scan networks, execute PowerShell and DOS commands as well as implement scripts. Automated system updates and scheduled reboots can be set up. The solution has a built-in ticketing feature that provides customizable billing and service agreements. Multiple technicians can track time or information for a ticket at the same time and troubleshoot managed devices remotely.


Naverisk offers Bitdefender integration to provide solutions such as anti-virus and anti-malware tools, web content filters and firewalls. It has also partnered with StorageCraft for backup management, data replication and bare-metal recovery.


The solution is available on a subscription basis and support is provided via phone and email.



Atera vs Naverisk

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