Blackpoint MDR
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Most Helpful Reviews for Blackpoint MDR
1 - 5 of 34 Reviews
Matt
Verified reviewer
Computer & Network Security, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Cyber Peace of Mind at a reasonable price backed by an incredible team.
We recently rated all of our vendors. Blackpoint MDR took top marks in all categories, from providing the value they promised to customer service. There is not a company I can recommend more highly.
PROSBlackpoint Cyber gives me complete peace of mind when it comes to Cyber Security. Their unique approach to Managed Detection and Response provides me with a competitive edge. I rest easy knowing that my systems are being monitored for the tradecraft that cyber criminals deploy to infiltrate, enumerate, and attack your networks. This keeps attacks from spreading.
CONSI really have nothing I dislike about the software.
Reason for choosing Blackpoint MDR
Their unique AI based approach to threat detection and response, backed by incredible customer support, provided compelling reasons to select them after reviewing other options. Give them a try, you won't be disappointed.
Vendor Response
Dear Matt, Thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business. I'm so glad you have chosen to use our cybersecurity product and you have trusted us to keep your customers safe from attacks! Blackpoint Cyber Team
Replied July 2021
Terrence
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Blackpoint is a critical component in your cybersecurity stack
Our overall experience with Blackpoint is very positive. The sales process is not pressured. The onboarding process is well proven. The actual service had been of great use to our clients in keeping their businesses running smoothly.
PROSThe software was easy to install. Getting up and running was a breeze. Their support was very helpful.
CONSReally, the only thing we would like to see is a better price point store of our clients can deploy it.
Reason for choosing Blackpoint MDR
We chose Blackpoint over other products due to its depth of leadership experience and coverage it affords our clients.
Reasons for switching to Blackpoint MDR
We switched because Blackpoint is a much more developed solution and better fit for us and our clients.
Nate
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2021
MDR Review
Response time and quick remediation techniques
CONSFalse positives even after notifying SOC of previous False positive
Mike
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Solid product that does what it says it will
We needed another layer of protection to find threats before they entered our networks. Blackpoint provided this layer and does a fine job making you aware of any anomalies or potential bad actors before they even have a chance to enter the network, and it also finds the one that squeaked by. We deployed it to several hundred endpoints and it did exactly what they said it would. It found potential problems and real problems, and resolved them in the way we requested.
PROSI like the small footprint on endpoints. I like the clear and logical way information is provided through the web console.
CONSI wish the endpoint agent had a UI to interact with.
Reason for choosing Blackpoint MDR
Blackpoint had the smallest agent footprint and the most up to date technologies for detection. The fully customizable response and alerting was also a key point in helping us choose Blackpoint. The onboarding and support teams at Blackpoint are very excellent as well.
Calvin
Computer & Network Security, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2021
Next-Gen MDR
If you are looking for real-time MDR services, not just looking to check a compliance checkbox, this is the solution for you. Powerful and capable team help give you piece of mind, knowing they have eyes on your network.
PROSThe ability to see attack methods, in real-time and their ability to stop malicious behaviour in their tracks.
CONSThere is several products that we have in our stack that are not integrated today. WatchGuard/Panda EDR, WatchGuard Cloud, Nable RMM, and the ability to view North/South traffic within the environment.
Reason for choosing Blackpoint MDR
Primary focus on MSPs and the agile ability of the team. Add to the fact that they had a successful red-team exercise, they came out on top.
Reasons for switching to Blackpoint MDR
We had several red-team exercises where AW was not successful in identifying the breach or containing it. Each exercise was different in the methods used, but ultimately did not trigger an event within their SOC.
