We recently rated all of our vendors. Blackpoint MDR took top marks in all categories, from providing the value they promised to customer service. There is not a company I can recommend more highly.

Blackpoint Cyber gives me complete peace of mind when it comes to Cyber Security. Their unique approach to Managed Detection and Response provides me with a competitive edge. I rest easy knowing that my systems are being monitored for the tradecraft that cyber criminals deploy to infiltrate, enumerate, and attack your networks. This keeps attacks from spreading.

I really have nothing I dislike about the software.

Our overall experience with Blackpoint is very positive. The sales process is not pressured. The onboarding process is well proven. The actual service had been of great use to our clients in keeping their businesses running smoothly.

The software was easy to install. Getting up and running was a breeze. Their support was very helpful.

Really, the only thing we would like to see is a better price point store of our clients can deploy it.

Response time and quick remediation techniques

False positives even after notifying SOC of previous False positive

We needed another layer of protection to find threats before they entered our networks. Blackpoint provided this layer and does a fine job making you aware of any anomalies or potential bad actors before they even have a chance to enter the network, and it also finds the one that squeaked by. We deployed it to several hundred endpoints and it did exactly what they said it would. It found potential problems and real problems, and resolved them in the way we requested.

I like the small footprint on endpoints. I like the clear and logical way information is provided through the web console.

I wish the endpoint agent had a UI to interact with.

If you are looking for real-time MDR services, not just looking to check a compliance checkbox, this is the solution for you. Powerful and capable team help give you piece of mind, knowing they have eyes on your network.

The ability to see attack methods, in real-time and their ability to stop malicious behaviour in their tracks.

There is several products that we have in our stack that are not integrated today. WatchGuard/Panda EDR, WatchGuard Cloud, Nable RMM, and the ability to view North/South traffic within the environment.

It has been an excellent experience and the team is very knowledgeable and responsive!

Vendor Support is Excellent! Resources are available to assist in deployment and marketing. We

Logging into the portal to get the monthly reports - need reminder that the reports are ready!

As an Account Manager it is important to show our Clients the value that these products bring. The monthly reports are informative, easy to read, easy to understand and ultimately shows what is going on behind the scenes.

Since I am not a very technical person, I do not tinker with the software so I do not know the full capabilities that we currently have.

Overall the Blackpoint team and tool are great! It helps us secure our clients data from threats that it recognized very well.

The team at Blackpoint is second to none. They are super responsive and helpful in analyzing threats and helping our clients stay secure.

As an MSP, we have have several tools that we use to analyze threats in our client's organizations. While Blackpoint does a great job in its lane, it does not correlate data from our other tools to allow us to have full visibility into the activity on the networks.

With Blackpoint we feel that we are protected, as much as we can be, and are very happy with the level of knowledge, service, and support.

Blackpoint has prevented numerous attempts to infiltrate our infrastructure and quickly and effectively contained the threat. Their team is on top of our system 24/7 and the alerts are extremely helpful. They guide us through the steps of how to mitigate risk and are extremely knowledgeable.

It comes at a cost, but in terms of value it is worth it in our opinion. The cost of a breach and data loss is much higher.

Overall good, the billing issue is being actively investigated and corrected, so even though that was a hurdle they have made every effort to help.

Ease of setup, and even when we have had issues support has been very on top of any questions or concerns we have.

Their billing is in the middle of a transition, so we have run into a few billing issues that have needed to be resolved.

The ease of deploying the Blackpoint client to all machines was super easy and it provides us so much piece of mind knowing we have another layer of protection against threats. Not only is our network being monitored for threats 24x7, Blackpoint can react to threats and stop them before they get out of control.

It provides more security to our network without the small IT department having to constantly be on top of everything. We allow the experts to monitor things 24x7 and they have the ability to take action if needed versus other software that simply sends us an email about an issue and leaves it to us to then find out what is going on and try and stop the threat ourselves.

The website portal used to show you your network and all the endpoints etc isn't very user friendly so I don't use it as often as I should.

Great.

The ease of use was a big factor for us. Knowing our clients our protected allows us to focus on other areas of the business.

I feel the reporting can be better or simplified.

Excellent experience working with the team at Blackpoint, their SOC is outstanding!

Can track and detect nefarious activity and contain activity at the end-point i.e. desktop or file server

None to speak of. Their tools just work and the service we receive from their SOC is second to none.

The Team at Blackpoint is like none other, really responsive, professional and really know what is happening. Their knowledge is like none other and hey are always willing to talk with us about the Cybersecurity landscape so we can pass it down to our clients.

Its simple to set up, its not intrusive, ease of ordering for our clients.

Its such a hands off product I do not really have any issues with it, it would be nice to have a Mac version but I think that is coming along.

See rating questions and our rating of Black Point.

Snap agent is a simple program not embedded deep into a endpoint or server. Potential liability of threat actor accessing device, before causing a alert, disables or deinstalls the Snap Agent.

From our support to team with client projects, demos and executive team on large opportunities...first class org! Had a large retailer that was hit with ransomware earlier this year and how quickly they responded to help and get their SNAP agents deployed with helped us slowly reopen the clients 100+ stores made us look great during a serious crisis with a VIP client.

Next gen security software and SOC that gives me peace of mind for my clients networks we manage.

Doesn't support MAC OS and that's all I can think of.

Very Good. My account rep has been great getting information to us so that we feel comfortable selling the service.

I like the ease of deployment and that the SOC is reviewing events/incidents.

The lack of integration among all product sets into the UI.

so far happy but we have not had any "attacks" on customer's to see the real benefit. Our sales team could use some help understanding and selling this product

added security of active NOC team that is monitoring with ability to shutdown before hand.

there just is not that much functionality involved - we install it - we verify it's working - and we wait for something to try and break in.

The most I like about Blackpoint is the security features. The cost is also reasonable

The time to setup the implementation can be tricky

The team is easy to work with, great response time. Feel very protected.

Very limited control which can be looked at as positive and negative.

Its too early to say since we are using this product for last 3 months only. I think a better review could be provided after 6-12 month of product use.

Endpoint agent has small foot print and it works fine workstations and most of the servers. SOC team is very active an they will send alert/email instantaneously. Support and account reps are responding quickly and try to resolve issues.

I have noticed agent software triggering high CPU on some Windows Terminal servers. Also noticed that Dashboard has integration problems with Bitdefender Dashboard. There were few other bugs which were notified to support team and they are working on these issues to fix.

Eliminated the need for an in house managed SIEM and is a key addition to our new MSP security stack we are now rolling out to new and existing clients.

Ease of implementation, very knowledgeable support staff, extremely effective product. In one case we received an alert for a critical event in a client network just hours after installation.

Would like to see integrations with operating systems outside of Windows.

We are continually impressed by Blackpoint! The product is far superior to the previous product we used. The tech team that assists with set up is professional and kind. Sales team is wonderful - very supportive when we are "stuck" with a potential client.

At this time we do not have any issues with the software.

This solution is easy to use and the customer service has been exceptional.

They have some work to do for PCI and other certifications as a provider.

How easy it is to implement. It really makes security easy.

I would rather have more granular control over alerting timeframes