ConnectWise PSA vs Syxsense

RATING:

4.1

(239)

ConnectWise PSA has 239 reviews and a rating of 4.08 / 5 stars vs Syxsense which has 61 reviews and a rating of 4.57 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (239)
4.6 (61)
Ease-of-Use
3.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
3.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
December 7, 2023
December 12, 2023
Pros/Cons
  • Pros

  • I love how it ties with Quickbooks, makes transferring invoices and data so easy. Also great that it is so multi functional.
  • The end of the ady when i can log out of Connectwise. The Contract part and some automation is good.
  • Cons

  • They literally just churn you out and get the next lot of sheep in. Sales team lied about how it would interact and sync with Xero.
  • The sales team had no sense of ethics and resorted to lying in order to make a sale. If ignoring the deplorable ethics of the company, the product itself has innumerable flaws.
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  • Pros

  • Some of the key features we love about Syxsense would be the Built in Remote tool, the Site health overview, and the easy to read dashboards.
  • I have been using it for more than a year now and it has been the best product I have ever used when it comes to manage organization devices.
  • Cons

  • Then, after the last update, it stopped. Also, I noticed that there was a box added to the recipents computer that shows when we connect and offers a disconnect option in the center of the screen.
  • This may be operator error but there seems to be a gap in assessing and deploying patches to machines that need them.
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Pricing Range
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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2024

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2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos