DNSFilter vs JIRA Service Management

DNSFilter has 82 reviews and a rating of 4.74 / 5 stars vs JIRA Service Management which has 327 reviews and a rating of 4.38 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.74 / 5 (82)
4.38 / 5 (327)
Ease-of-Use
5 / 5
4 / 5
Value for Money
5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 19, 2022
September 27, 2022
Pros/Cons
  • Pros

  • Great integration at JAMF School. The management console is full of useful features.
  • The overall configuration of sites and granular policies is very intuitive and easy to use. The reporting features are far more in-depth than are previous solution.
  • Cons

  • Some of the missing features specific to my business, and the adaptation of the service in our business was slightly difficult.
  • There is only one thing wrong in my view. The text on the web page interface is too light and is difficult to read at times.
  • Pros

  • Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
  • Good app for tracking tickets and issues quick and responsive. Love how can you customize the whole dashboard.
  • Cons

  • When there are large about of mini-tasks some of them can get lost. Unable to merge issues to another project.
  • Confusing settings requirements for some user modifications needs (esp. where mapping/editing workflow schemes are concerned).
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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