Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

I liked that you could use the web and use an APP for connecting to computers. I liked that I coudl use my cell phone app to connect when away from my PC.

Having quick access at any of my computers to control remote equipment in the Caribbean has improved our workflow in a great manner.

Although I would prefer to use this product over any other, the pricing is ridiculously high with no negotiation available.

Price is good for small office with limited computers. Works with all browsers that I have tried it with, although some better than others.

We started with LogMeIn when it was a free service and purchased a volume license since we had about 70 computers to use LogMeIn for tech support.

I only dislike that you have to pay for it...but that's silly. These guys deserve more money.

Great tool for remote sessions. Easy to access as a user and easy to provide to clients requiring assistance.

I have used this several time to have people help me on my computer and it has worked great and is easy to use and install.

I'm not big on phone calls so it makes me nuts when I forget to log off and I get business calls after-hours.

I love how it helps you keep your computer under control without any complications.

There are 2 autentifications. First to LogMeIn and the second to the host, which sometimes is little annoying.

The UI is clean and intuitive. Makes remote support a snap for the help desk.

Nothing about the software, usually bad experiences were due to slow internet connections.

During this pandemic I can work from home and still be able to access my computer and all my things on it. Its is easy to log in and easy to maneuver around.

When it was working, it was reliable and easy to use. It allows for a full takeover of a computer remotely.

The software does remote desktop well; the resolution is good and even some of the remote management for Windows computer is beneficial.

The only thing I don't like about log me in, is that I worry someone in the office can see me accessing my screen while not there.

It is useful for our IT team to help us fix issues when we are working remote. It helps us be confident that working remote will work for our organization.

Recommended by my tech support,  surprised how easy.

The ability to quickly connect to the PC to perform maintenance is another of my favorite features.

Overall, I don't think the extra cost is justified if you do not meet the 25 licenses minimum. Putting in the Antivirus software into it seems to be an interesting idea.

I like how easily you can remotely control your devices with LogMeIn Central. Is pretty straightforward to use, and with high performance for the low resources it requires.

Easy to use, centralized management, ease of deployment, easy to create groups, users, and admins. Uptime was never an issue.

Easy, reliable and great for setting up remote access for notice users who need to work remotely or connect into a pc occasionally.

After a problem caused by a bad Windows update, I needed a way to remotely administer my servers while away from the office.

Sometimes the delay time is a bit annoying as it takes longer for things to load while remoting into someone's pc periodically.

There is no way I could do my job without accessing a client's computer.

It has a great remote access feature that is really simple for people with even the smallest amount of computer knowledge to give access to their computer for IT issues and demonstrations.

Their customer service is very difficult to work with, they are a bit curt and can come off as rude.

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

Web browser (OS agnostic)

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

LogMeIn Central by GoTo is a cloud-based endpoint management solution that enables IT professionals to monitor and manage their endpoint infrastructure. Key features include user management, antivirus management, system health monitoring and computer grouping according to location, access and permission.

Administrators can manage endpoints with a single-view dashboard where they can monitor device status, manage alerts for connectivity and deploy software. Central also helps admins create groups for different sets of endpoints, define control permissions, enable two-factor authentication and extend computer access. It also provides functionality to scan networks for malicious files and eliminate malware from a central console.

Central offers mobile applications for iOS and Android devices that enables IT professionals to monitor network health remotely. The solution is available on an annual subscription basis that includes support through email and phone. Users can also access the online knowledge base and community forum to address basic inquiries.



Remote Access & Monitoring

Application Security

User Management

Device Management

Real-time Alerts

Endpoint Management

Behavioral Analytics

Anti Virus

Process/Workflow Automation

Mobile Device Management

Inventory Tracking

Capacity Management

Endpoint Protection

Encryption

Knowledge Base Management

Web Threat Management

Deployment Management

Compliance Tracking

Reporting/Analytics

Monitoring

Remote Access/Control

Remediation Management

Incident Management

Backup and Recovery

IT Asset Tracking

Issue Auditing

For MSPs

Maintenance Scheduling

Release Management

All packages start at 25 computers.

BASIC: €46/month (billed annually)

PLUS: €92/month (billed annually)

PREMIER: €117/month (billed annually)

Freshservice vs LogMeIn Central

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