Freshservice vs MSP360 Managed Backup

RATING:

4.5

(571)

Freshservice has 571 reviews and a rating of 4.51 / 5 stars vs MSP360 Managed Backup which has 219 reviews and a rating of 4.65 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (571)
4.7 (219)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 12, 2024
February 26, 2024
Pros/Cons
  • Pros

  • Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.
  • Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.
  • Cons

  • Lack of customisation on forms and categories - I cant change labels etc.
  • Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.
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  • Pros

  • Easy to use, even the free version is great and the overall price is not that much, It has all the functionalities needed.
  • Outstanding support in case of rare issues. Features like integration with existing storage vendors, Restore as a VM in the Cloud (EC2, Azure VM), Image-based backup.
  • Cons

  • There are lot of functionalities that are missing to which Cloudberry team should look into.
  • Interface looks dated and can be a bit clunky and hard to understand at times. Abundance of marketing emails as soon as you sign up for a trial.
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Pricing Range
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FrontRunners

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2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos