All Huntress Reviews
1-16 of 16 Reviews
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Lucas
Information Technology and Services, 2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed November 2023
Amazing Product, Amazing Support, Amazing Price!
Lucas
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Excellent Product, Excellent Support, Excellent Price
Support is number 1 in my opinion, the team behind Huntress are second to none, always available and willing to help and know their stuff. The product is light on machines, has a great dashboard and alerting is wonderful.
CONSWould love for it to integrate with Defender for Business instead of just the free Windows Defender.
Reasons for switching to Huntress
The support and complexity of Sophos made the product very unattractive. Support only got worse over the 12 months we used them and as such we made the switch.
David
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great MDR product for MSPs
It is very well tuned to the MSP model. The Huntress team has built their product to play very nicely with a multi tenant IT management model. Everything can be partitioned granularly, and the integrations/rollout of the product are extremely easy.
PROS-The Huntress team reviews and classifies severity of alerts before they get to our team, which reduces our workload. They also include remediation plans and work with us if needed. -The rollout/integrations were very smooth and out clients didn't experience negative issues as a result of the rollout. -The pricing model works very well for the SMB market.
CONSIt is not as advanced as other software like a SentinelOne or a Crowdstrike, but it can work well in tandem with them.
Reason for choosing Huntress
Ease of use, managed team behind the product, pricing, and integrations/MSP focus.
Vendor Response
David, thanks for the review! We try to keep our partners at the center of our roadmap and love hearing that we're well suited for MSPs and their end customers. We've got some solid new capabilities shipping this year that'll help you deliver even more value to clientsstay tuned :)
Replied February 2022
Billy
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
Huntress EDR - Easy setup to get started
The community/culture of the Huntress team is great. Joining their weekly groups is great education on what is going on in today's world.
CONSI feel as if it is playing catchup or adding needed services JUST behind other competitors. I wish there was also a built in script for deployment rather than customized one.
Chris
Computer & Network Security, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
One of the best Security tools we use
Has shown its value with protecting customers in real-world events. We use it to help with remediation on customers that were not previously using it, makes cleanup and visibility easy.
PROSHuntress is very easy to use. The remediation details are great, and with the new auto remediation its even easier.
CONSThere is nothing I don't like about Huntress.
Reason for choosing Huntress
Less expensive and had a better value proposition to sit on top of any existing AV vendor.
Vendor Response
Thanks so much for the comments! We appreciate your partnership and are glad to hear we play a key role in your security stack.
Replied February 2022
Brad
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Huntress is an amazing product!
Adding this to our portfolio has been one of our best business decisions yet.
PROSI love everything about this product, from the ease of deployment to the alerting.
CONSI honestly have yet to find any faults in this product.
Reasons for switching to Huntress
pricing and quality
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
IT Service Provider
Positive experience overall. Support team has been friendly and service has assisted in remediation and prevention of cyber attacks.
PROSHaving an extra set of eyes watching over our customer fleet from a security perspective is reassuring. Additional value add for our customers helping us bring security to the forefront of the conversation.
CONSFeatures under continuous development, so waiting for a specific feature to come into fruition requires patience (EDR).
Vendor Response
Thanks for the review and feedback! If we can provide some extra reassurance and help you bring more meaningful security conversations to your clients, we're doing something right. EDR functionality is quickly approaching and we've got a packed roadmap this year to make sure we're delivering value in the places our partners need it most. Stay tuned for more :)
Replied February 2022
Jason
Think Tanks, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Huntress is in the "so cheap it costs money to not do it" camp.
They're great - they constantly give back to the community and try to make the entire channel better.
PROSHuntress does what it says on the label and it does it well. They're constantly innovating and attempting to push the envelope while remaining VERY GOOD on their core features. The persistence detection is amazing, and from what I've seen the Managed AV is very good!
CONSNot a lot really - they are NOT the only solution you need but they don't bill themselves as that.
Vendor Response
Thank you for the positive feedback! We're trying to do even more in the security community this year, and we'll always stay transparent about where we're strong vs. where we're a good complement to other systems or services. Thanks for being a partner, Jason.
Replied February 2022
Graham
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Immediate impact, ongoing ease of mind
Huntress keeps an eye on all of our computers and immediately notifies if an unusual process is set to run automatically. It has found numerous huge potential security problems, and countless little problems (things like adware and junk browsers).
PROSImplementation was easy by deploying the agent via our RMM. It immediately found a few major security issues, the support team even helped me confirm the risk.
CONSInitially, there was a problem with how the agents were split into organizations, but this issue has since been resolved.
Vendor Response
Peace of mind is a big part of what we aim forour partners have enough on their plates as it is. Thanks for the review and the kind words Graham, we're grateful for your partnership!
Replied February 2022
Mert
Computer & Network Security, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Secure Machines
Managing Windows Defender via Huntress is my favorite part of this software
CONSDocumentation might be more improved or maybe starting a Huntress University would help partners to understand better their product
Vendor Response
Thanks for the feedback, Mert! Great to hear you're having a good experience with Managed Antivirus. We'll share your feedback on documentation + enablement with the team too, we're always looking to improve and help our partners understand the platform to make sure they're getting as much value as they can from us.
Replied February 2022
Andrew
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
I couldn't do my job without it
Outstanding! A+++ I simply couldn't do my job without Huntress. I rely on daily and is almost always opened and in use.
PROSEasy, simply to understand and navigate GUI. Highly intuitive and responsive agent with real-time reporting and next level support when you need it most.
CONSLack of merch. The only real problem I have with Huntress is the fact I can't display my support and use of the application in the real world. That's how good it is.
Ed
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Huntress the foothold hunters!
Deployment and management is a breeze. Client is light weight, non-obtrusive. Detects footholds, malware, etc. that other AV misses.
CONSDon't have any cons for the product. It performs as expected and the Huntress team is constantly adding features which is great!
Vendor Response
Hackers are gonna hack, and Huntress is gonna hunt, Ed! Thanks for the review and positive feedback hereif you're finding value in foothold detection, feel free to check out some of the newer services we've added (all included in your subscription) to see if you can get more value from the platform.
Replied February 2022
joe
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Must have for MSP's
Great.
PROSSuper easy to deploy and use. Support has been fantastic.
CONSSo far no complaints besides for maybe only being limited to Windows devices.
Vendor Response
Thanks for the shoutout, Joe! Our support team loves hearing this feedback. We're working to extend beyond Windows devices and should have more to share in the coming months, stay tuned!
Replied February 2022
Alexander
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Another layer of protection with Huntress
It gives us insight in what slips through the maze.
PROSEasy of deployment. Active support and commitment to the industry
CONSNothing really. I does what i needs to do and more.
Vendor Response
"It gives us insight in what slips through the maze."couldn't have said it better ourselves, Alexander! Thanks for allowing Huntress to play a part in your security stack. We're continuing to ramp our community + industry efforts, and our platform is growing too; we look forward to being able to provide even more value to partners this year.
Replied February 2022
Jack
Banking, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Huntress just works!
Great product to allow me to replace an existing solution. Cost was a bit higher but the features were well worth making the change.
PROSMoving beyond simple antivirus, Huntress provides best of class ransomware protection. The canaries are placed throughout stored data to detect and counter any attempts to encrypt the files.
CONSI had no issues deploying or using the software
Reasons for switching to Huntress
Controversy surrounding Kaspersky.
Josh
Information Technology and Services, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Peace of mind!
Easy to deploy, use and straightfoward pricing. The people and Huntress really care and love what they do.
CONSNothing!
Vendor Response
We're here to help deliver additional peace of mind, Josh. We appreciate your feedback!
Replied February 2022