Ratings & Reviews

Overall Rating

4.06 / 5 (178)

4.47 / 5 (289)

Ease-of-Use

3.5 / 5

4.5 / 5

Value for Money

3.5 / 5

3.5 / 5

Customer Support

3.5 / 5

4.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

March 3, 2020

May 11, 2020

Pros/Cons

  • Pros

  • This is the most robust RMM out there, period. Their support is great and responsive. The depth of configuration and customization is unparalleled.

  • Tons of features. Price is where it needs to be. Has great capability.

  • Cons

  • The learning curve can be steep, and given that the tool is so robust, it can be overwhelming to lower level technicians. However, I think this is mitigated by the available training.

  • Functionality wise, I have no complaints. However, in terms of UX, it looks a little dated. Perhaps the interface navigation can be improved.

  • Pros

  • I like that it's extremely fast to connect into devices. The UI is very responsive as well so it makes navigating and connecting VERY fast. I have had excellent session quality with this product.

  • Great tool for remote sessions. Easy to access as a user and easy to provide to clients requiring assistance.

  • Cons

  • Pricing levels could be small groups. Other than that the product is great.

  • Set up is a little demanding but their customer service reps helped. It is also a little slow, there is a definite lag especially when opening reports.

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots