--- title: "ManageEngine ServiceDesk Plus MSP Software Reviews, Demo & Pricing - 2026" description: "Review of ManageEngine ServiceDesk Plus MSP Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/msp/manageengine-servicedesk-plus-msp-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [ITSM Software](https://www.softwareadvice.com/itsm/) / ManageEngine ServiceDesk Plus MSP Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # ManageEngine ServiceDesk Plus MSP Review From $1,445/year Free version Free trial 1 plan Wondering if ManageEngine ServiceDesk Plus MSP is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview ManageEngine ServiceDesk Plus MSP 4.0 [(5)](https://www.softwareadvice.com/service-desk/manageengine-servicedesk-plus-msp-profile/#reviews) Pricing Starting at $1,445.00 per year ### About ManageEngine ServiceDesk Plus MSP ManageEngine's ServiceDesk Plus MSP is an on-premise IT service management (ITSM) solution that provides managed service providers (MSPs) with account management, incident management, automated billing and more. It is compatible with Windows 10, Windows XP and Linux operating systems. ServiceDesk Plus MSP tracks key performance indicators (KPIs) and identify different avenues for offering services, client acquisition and revenue generation. Users can deploy agents who can scan for changes and push them to a service provider. The auto-assign functionality assigns technicians tickets based on availability and access. Additionally, ServiceDesk Plus MSP offers management capabilities for problems, assets, purchases and contracts, service catalogs and custom reporting options. The solution supports integration with various third-party IT management applications. Mobile applications are also offered for iOS, Android and Windows devices. ServiceDesk Plus MSP offers services on a subscription basis, as well as perpetual licenses. Support is available via phone, email and through an online helpdesk. Do you work for ManageEngine ServiceDesk Plus MSP? [Manage this product listing](https://www.g2.com/products/manageengine-servicedesk-plus-msp/claim_requests/new?auto=true) Wondering if ManageEngine ServiceDesk Plus MSP is right for your organization? Our ITSM Software selection experts can help you in 15 minutes or less. ## ManageEngine ServiceDesk Plus MSP User Interface ## Popular ManageEngine ServiceDesk Plus MSP Alternatives Main Product ManageEngine ServiceDesk Plus MSP 4.0 [(5)](https://www.softwareadvice.com/service-desk/manageengine-servicedesk-plus-msp-profile/#reviews) Ratings Breakdown - 4.0Ease of use - 4.20Value for money - 4.0Customer support - 3.80Functionality Pricing Starting at $1445.00 per year Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.42Value for money - 4.54Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(779)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.30Value for money - 4.28Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Deepser](https://www.softwareadvice.com/service-desk/deepser-profile/) 4.6 [(58)](https://www.softwareadvice.com/service-desk/deepser-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.27Value for money - 4.68Customer support - 4.60Functionality Pricing Starting at $28.00 per month Get Price Alternative Product [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/) 4.7 [(146)](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.72Value for money - 4.81Customer support - 4.45Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Alloy Navigator](https://www.softwareadvice.com/it-service/alloy-navigator-profile/) 4.6 [(67)](https://www.softwareadvice.com/it-service/alloy-navigator-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.51Value for money - 4.61Customer support - 4.48Functionality Pricing Starting at $19.00 per month Get Price ## ManageEngine ServiceDesk Plus MSP Pricing and Plans ManageEngine ServiceDesk Plus MSP has one plan. Basic is $1,445.00/yr billed annually. Free versionFree trial Basic $1,445.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does ManageEngine ServiceDesk Plus MSP pricing compare to alternatives? ManageEngine ServiceDesk Plus MSP's starting price is $1,445.00/year. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | ManageEngine ServiceDesk Plus MSP4.0[(5)](https://www.softwareadvice.com/service-desk/manageengine-servicedesk-plus-msp-profile/reviews/) | $1,445.00 /yr | Available | Available | 4.2 | | [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/)4.5[(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) | $19.00 /user/mo | Available | Not available | 4.4 | | [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/)4.5[(779)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) | $20.00 /user/mo | Available | Available | 4.3 | | [Deepser](https://www.softwareadvice.com/service-desk/deepser-profile/)4.6[(58)](https://www.softwareadvice.com/service-desk/deepser-profile/reviews/) | $28.00 /user/mo | Available | Not available | 4.3 | | [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/)4.7[(146)](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/) | $29.00 /user/mo | Available | Not available | 4.7 | ManageEngine ServiceDesk Plus MSP4.0[(5)](https://www.softwareadvice.com/service-desk/manageengine-servicedesk-plus-msp-profile/reviews/) * * * Starting price $1,445.00 /yr Free trial Available Free version Available Value For Money 4.2 - [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/)4.5[(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) * * * Starting price $19.00 /user/mo Free trial Available Free version Not available Value For Money 4.4 - [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/)4.5[(779)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) * * * Starting price $20.00 /user/mo Free trial Available Free version Available Value For Money 4.3 - [Deepser](https://www.softwareadvice.com/service-desk/deepser-profile/)4.6[(58)](https://www.softwareadvice.com/service-desk/deepser-profile/reviews/) * * * Starting price $28.00 /user/mo Free trial Available Free version Not available Value For Money 4.3 - [BOSSDesk](https://www.softwareadvice.com/help-desk/boss-support-central-profile/)4.7[(146)](https://www.softwareadvice.com/help-desk/boss-support-central-profile/reviews/) * * * Starting price $29.00 /user/mo Free trial Available Free version Not available Value For Money 4.7 ## ManageEngine ServiceDesk Plus MSP Features - Popular features found in ITSM Access Controls/Permissions Activity Tracking Alerts/Escalation Alerts/Notifications Configuration Management Contract/License Management Knowledge Base Management Release Management Service Catalog Service Level Agreement (SLA) Management Support Ticket Management - More features of ManageEngine ServiceDesk Plus MSP Analytics Approval Workflow Asset Tracking Availability Management Backup and Recovery Billing & Invoicing Change Management Change Planning Client Portal CMDB Customer Support Customizable Branding Dashboard Help Desk Management Incident Management Inventory Management Issue Management IT Asset Management Knowledge Management License Management Mobile App Patch Management Portfolio Management Problem Management Project Management Proposal Generation Remote Access/Control Remote Monitoring & Management Reporting/Analytics Reporting & Statistics Scheduling Self Service Portal Ticket Management Time & Expense Tracking ## ManageEngine ServiceDesk Plus MSP Integrations Microsoft Teams Integration rated undefined from -1 review Zoho Invoice Integration rated undefined from -1 review Zoho Books Integration rated undefined from -1 review ManageEngine Analytics Plus Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review ManageEngine OpManager Integration rated undefined from -1 review See all 7 integrations ## ManageEngine ServiceDesk Plus MSP User Reviews ## ManageEngine ServiceDesk Plus MSP customer ratings - Overall rating: 4.0/5 - Total reviews: 5 ### Rating distribution - 5 stars: 1 reviews (20%) - 4 stars: 3 reviews (60%) - 3 stars: 1 reviews (20%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4/5 - Value for money: 4.2/5 - Customer support: 4/5 - Functionality: 3.8/5 --- Have you used ManageEngine ServiceDesk Plus MSP and would like to share your experience with others? ### Exceptional for Call centers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: 1-3 years · daily - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Multi client software is hard to find. This is perfect for a call center, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console. #### Cons Some options we need must be added as an add-on module. That makes the price projection a bit hard to sell at the beginning. --- ### The software to manage requests - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The facility to manage Customer Requests for internal an external of them is a goof option to take this software #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is a good option to stabilish a Customer Service Platform, specially by the facility to manage users, entries and service tickets #### Cons Sometimes the messages or documents get stuck when sending a ticket entry or when trying to download Customer Documents sent --- ### Old and clunky - Overall rating: 3/5 - Reviewer: Verified Reviewer - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros ManageEngine is cheap to get in, and does an OK job. Will get you over the hump, and is good for a small shop. #### Cons They are over zealous about promoting the ITIL enablement without real consideration for the functionality of the software. There are better options out there for better value. They nickle and dime you all the way. and pulling reports that are not canned, is like pulling teeth. The project management portion is useless. --- ### Best Helpdesk Ticketing and Inventory tool - Overall rating: 4/5 - Reviewer: Ajit B. - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros nicely auto assigned the ticket to respective helpdesk technician by using automation rules. Workflows. Nicely managed with "Field and form options" #### Cons To many vulnerabilities found in a month due to that need to upgrade the version frequently. --- ### Manage your IT Department with ease - Overall rating: 4/5 - Reviewer: Fazl A. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I used this tool to keep track of all our equipment and keep track of their maintenance SLAs so that we could renew the contract with vendors to keep our support services active. We can also maintain an inventory for items that are not on the network and keep track of its invoicing and documents. #### Cons it requires a lot of manual work to keep everything up to date. It requires more features to make it more user-friendly and optimize is UI so that its users can have a better ex --- Showing 1 - 5 of 5 Reviews ## Other Top Recommended ITSM Software [Atera IT Management](https://www.softwareadvice.com/help-desk/atera-profile/) **4.5** (461) Recently recommended **4** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4116) Recently recommended **3** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (805) Recently recommended **3** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (300) Recently recommended **3** times Stuck Between Options? Our experts can help you compare ManageEngine ServiceDesk Plus MSP with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice