--- title: "MSP360 Backup Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MSP360 Backup. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MSP360 Backup is a good fit for you!" source_url: "https://www.softwareadvice.com/msp/msp360-backup-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [IT Service Software](https://www.softwareadvice.com/it-service/) / [MSP360 Backup](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/) / MSP360 Backup Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/) Reviews [Alternatives](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/alternatives/) # MSP360 Backup User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 283 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 203 reviews (72%) - 4 stars: 70 reviews (25%) - 3 stars: 7 reviews (2%) - 2 stars: 1 reviews (0%) - 1 star: 2 reviews (1%) ### Most mentioned pros - It provides a good balance of features, performance, and cost, making it suitable for managing backups across different systems without requiring extensive technical expertise. - The backup and recovery process is generally smooth, and the product provides useful monitoring and management features. While the interface and some advanced settings could be made more user-friendly, overall it is a dependable solution for protecting business data. - Great product, good featutes, fast upload, has backup to of vms and image based backs, good ui in general ### Most mentioned cons - Creating the bootable recovery USB from the CLI hit a driver-injection error (access denied on a virtual adapter driver) that we had to work around. - The account/licensing side was also confusing (standalone app vs. the managed-backup web console). - Shift from perpetual license to subscription model increases long-term cost and reduces ownership flexibility. ## MSP360 Backup customer reviews Showing reviews 1-25 of 283 (page 1). ### Affordable, Reliable Backups with Great Reporting - Overall rating: 5/5 - Reviewer: Marc P. - Verified reviewer: Yes - Company size: 2-10 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use MSP360 Backup to schedule, test, and store backups for our clients’ computers, laptops, and servers. #### Pros I find MSP360 Backup very affordable, and I think the value it offers small operators is great. Its reporting is very good. The well-documented startup guide got me up and running in about 45 minutes for the first client, and about 15 minutes for each account after that. Everything works as expected. #### Cons Microsoft and Google backups are a bit pricey --- ### Funciona bien en Windows - Overall rating: 4/5 - Reviewer: Eduardo V. - Industry: Accounting - Company size: 2-10 employees - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered la salva de mis datos #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros es una aplicacion que funciona sobre windows #### Cons luce viejo la interfas debiera lucir mas moderna --- ### Great Price, Solid Alternative to Image-Based Backup - Overall rating: 4/5 - Reviewer: Dan O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use MSP360 as an alternative to Datto and Axcient. Not every client needs or wants to pay for a full image-based backup and BCDR platform, and MSP360 gives us an affordable way to protect their data while keeping our backup costs and pricing competitive. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 2/5 #### Pros The price point is great. MSP360 is a nice alternative to the fully image-based backup platforms, which lets us offer clients a solid, cost-effective backup option without paying for a full image-based solution when they don't need one. #### Cons I don't really like the UI. It's a little bit confusing to navigate. Support has also not been great: we got locked out of our account, sent an email to support, and never got a reply. --- ### Easy Centralized Backups, Though the Interface Feels Dated - Overall rating: 4/5 - Reviewer: Alex S. - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use MSP360 Backup to back up employees’ laptops and personal data. #### Pros I like how easy it is to manage backups from one place. We have around 20 employees using MSP360 Backup, and with Backblaze as the datastore, it’s easy to manage their laptop backups. #### Cons I think the MSP360 Backup interface could be more modern. I don’t have anything specific in mind, and we haven’t had any issues so far, so I don’t know how good they are at resolving them. --- ### Low-Cost S3 Storage and Flexible Options Without a Subscription - Overall rating: 5/5 - Reviewer: Brett M. - Industry: Computer Hardware - Company size: Self-Employed - Product usage: 3-5 years · monthly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Set it and forget backups. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros That it utilizes Amazon's low cost S3 storage. It also has many other storage options. #### Cons The lack of a permanent license. But I do appreciate that it is not subscription based. --- ### Easy, Centralized Backup Management with Flexible Storage - Overall rating: 5/5 - Reviewer: Craig R. - Verified reviewer: Yes - Company size: 2-10 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MSP360 Backup lets us manage all our clients’ backups in one location and alerts us if there are any issues. #### Pros I can manage all my clients’ backups in one place and get alerts if there are any issues. I like that I can separate the storage from the software and just pay for storage, which we use Wasabi for. The web interface is easy to use, and the initial setup was extremely easy. I use it to back up clients’ servers, desktops, and Google Workspace and Email and Microsoft SharePoint and Microsoft 365 email. #### Cons Nothing --- ### Easy-to-Manage Backups at a Lower Cost - Overall rating: 5/5 - Reviewer: Ravi P. - Company size: 51-200 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I find MSP360 Backup makes it really easy for me to manage my backups and make sure they’re all taking place. #### Pros I use MSP360 Backup to manage my backups and make sure they’re all taking place. I like that it’s easy to use and low cost. I can manage it from my cell phone and the online login portal, and it costs less than hiring an IT company to do the work. The initial setup was very easy, though I had somebody help me. #### Cons NA, I like it --- ### Effortless Customer, License, and Recurring Service Management in One Place - Overall rating: 5/5 - Reviewer: Reece S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our customers' backups are completely transparent, and we're able to understand and identify where backups have gone wrong, as well as why. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros The ease of management of customers and licenses, as well as my recurring services, all in one place #### Cons The iOS app isn't as informative as it could be. --- ### Echte Speicherfreiheit und solides Cloud-Backup zum fairen Preis - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Maximale Kontrolle bei den Speicherkosten: Das zentrale Alleinstellungsmerkmal ist der „Bring Your Own Storage“-Ansatz (BYOS). Statt an teuren, proprietären Cloud-Speicher gebunden zu sein, lässt sich MSP360 nahtlos mit Anbietern wie Wasabi, Backblaze B2, AWS oder Azure verbinden. Das hält die laufenden Speicherkosten extrem niedrig und flexibel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros An MSP360 Backup schätze ich besonders die enorme Flexibilität und die einfache zentrale Verwaltung. Durch das ‚Bring Your Own Storage‘-Prinzip bin ich nicht an einen bestimmten Anbieter gebunden, sondern kann frei wählen, welchen Cloud-Speicher (z. B. AWS, Wasabi oder Backblaze) ich nutze. Die Software läuft extrem zuverlässig im Hintergrund, die Erstellung von Backup-Plänen ist intuitiv und auch Wiederherstellungen funktionieren schnell und reibungslos. #### Cons Für absolute Einsteiger könnte die Fülle an Einstellungsoptionen und die Konfiguration des eigenen Cloud-Speichers etwas komplex wirken. Wenn das System aber einmal sauber aufgesetzt ist, läuft alles absolut stabil. --- ### Workhorse and very reliable but requires annual fees to keep it working - Overall rating: 5/5 - Reviewer: RR R. - Industry: Libraries - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered only issue is that I have to keep on paying each year just to use it. would have been much better to have an optional annual maintenance fee instead #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very comprehensive. Been using it for many years. Love the fact it has cloud connectivity so I can create secondary backups on aws #### Cons annual subscription. I have one license with perpetual license and that's great, but others, I have to keep on paying. would have been better to have only a maintenance license need to upgrade --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees The reviewer found MSP360 Backup straightforward to start using, appreciating its transparent interface for endpoint management. Although the initial setup required some effort, it became easier after familiarization, but restore functionality still needs improvement. Full review available after login on Software Advice --- ### President & CEO - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Automotive - Company size: 11-50 employees The transition to MSP360 has automated backup operations, significantly improving efficiency. Despite its advantages, users may find that it takes longer to display storage accounts and that the data size reported can be inaccurate. Full review available after login on Software Advice --- ### Retired - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Religious Institutions - Company size: 2-10 employees The reviewer has had a positive experience using the software for backups and restores, indicating that it works well on Windows 11. They plan to continue using it to evaluate its long-term performance. Full review available after login on Software Advice --- ### Op Mgr - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 501-1000 employees The initial setup of MSP360 Backup is quick and easy, allowing users to efficiently establish their backup routines. The automated reporting and notifications further enhance the user experience by keeping them informed about backup job statuses. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The reviewer appreciates the clean interface and ease of use of MSP360 Backup for scheduled backups. They noted a challenge with error messages when continuing backups on fresh media, indicating a need for better handling of such situations. Full review available after login on Software Advice --- ### IT Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Automotive - Company size: 51-200 employees The reviewer highlights the straightforward process of backing up to the cloud and restoring data, emphasizing its affordability. There were no concerns or drawbacks noted in their experience. Full review available after login on Software Advice --- ### IT Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Construction - Company size: 201-500 employees The reviewer finds MSP360 Backup indispensable for server restoration, benefiting from its hybrid storage capabilities that ensure fast recovery times. The straightforward onboarding process adds to the overall positive experience with the software. Full review available after login on Software Advice --- ### Business Owner - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees The reviewer appreciates the straightforward setup and supportive customer service provided by MSP360 Backup, which simplifies the backup process. Nonetheless, the software's inability to successfully test restorations without Hyper-V presents a challenge for users lacking technical expertise. Full review available after login on Software Advice --- ### Esthetician - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees The reviewer appreciates the ease of use and affordability of MSP360 Backup, especially compared to previous solutions. They found the initial setup straightforward and value the ability to contact the company for support. Full review available after login on Software Advice --- ### Cyber Security Engineer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees MSP360 Backup is recognized for its ease of use and reliability in protecting essential business data. While it serves its purpose well, the reviewer mentioned that the reporting and monitoring features could be enhanced for better usability. Full review available after login on Software Advice --- ### Owner/President/CEO - Overall rating: 5/5 - Reviewed: November 2026 - Company size: Self-Employed The reviewer values the simplicity and effectiveness of MSP360 Backup for managing client backups, highlighting its clear interface and organized tracking. While the setup was mostly smooth, there was a hiccup with the remote management software that affected the initial experience. Full review available after login on Software Advice --- ### Founder - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: Self-Employed The reviewer appreciates the flexibility of MSP360 in managing backups, especially with their existing storage solutions like Backblaze and OneDrive. While the interface may be complex, the ability to tailor the product to specific backup needs is a significant advantage. Full review available after login on Software Advice --- ### Systems Engineer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: Self-Employed The reviewer appreciates the ease of use and management of backups for multiple clients, which simplifies their operations. They have not encountered any significant issues due to limited usage so far. Full review available after login on Software Advice --- ### Ceo - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 2-10 employees The reviewer highlights the software's user-friendly interface and simple cloud storage integration. While restoring data can be somewhat complicated, the overall functionality is satisfactory. Full review available after login on Software Advice --- ### Owner/Tech Ninja - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 11-50 employees The reviewer appreciates the responsiveness of support and the ease of use of the dashboard, which is beneficial for managing backups. However, they noted that the software's reporting can be slow and lacks clarity when errors occur. Full review available after login on Software Advice ---