--- title: "MSP360 Backup Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MSP360 Backup. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MSP360 Backup is a good fit for you!" source_url: "https://www.softwareadvice.com/msp/msp360-backup-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Archiving Software](https://www.softwareadvice.com/archiving/) / [MSP360 Backup](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/) / MSP360 Backup Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/) Reviews [Alternatives](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/alternatives/) # MSP360 Backup User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 255 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 180 reviews (71%) - 4 stars: 65 reviews (25%) - 3 stars: 7 reviews (3%) - 2 stars: 1 reviews (0%) - 1 star: 2 reviews (1%) ### Most mentioned pros - Overall, MSP360 Backup provides a solid and flexible backup solution, particularly for environments that need control over storage destinations and cost. - Great product, good featutes, fast upload, has backup to of vms and image based backs, good ui in general - MSP360 offers a flexible, powerful backup platform with support for local, cloud, and hybrid storage. ### Most mentioned cons - Shift from perpetual license to subscription model increases long-term cost and reduces ownership flexibility. - The restore process can be slower than expected, particularly for large image-based backups. - Troubleshooting can also take longer than expected due to vague error messages and logs. ## MSP360 Backup customer reviews Showing reviews 1-25 of 255 (page 1). ### Great product, scales, fast, easy to implement. - Overall rating: 5/5 - Reviewer: Russell W. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love this product because it is easy to manage and easy to scale. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and easy to setup. It is straight forward and the notifixations make sense. #### Cons It is almost too eays so not really a con! #### Reasons for switching to MSP360 Backup Acronis did not meet our needs. Their support was not effective. --- ### MSP360 reseller point of view - Overall rating: 5/5 - Reviewer: Ted D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a reliable, versatile, manageable backup system. Therefore, I am very happy with it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like the centralized monitoring. I can look in one place to quickly see the status of all. The green circle on the dashboard is perfect. Of course, if there is an issue, I can usually address it right from the dashboard #### Cons Restoring files from an image backup is confusing. I don't do it a lot, but I have to look it up every time, and even then it is confusing. I also configuring the retention times is confusing. I wish there was more detail on the impact of each choice. The setup on the Dashboard for a new customer is very confusing at first. I made a list of instructions when I first did it so now I breeze through. However, it was rough at first requiring one to jump around the interface a lot. #### Reasons for choosing MSP360 Backup I did not consider other products. MSP360 (Cloudberry at the time) was the first alternative I looked at. #### Reasons for switching to MSP360 Backup Crashplan used to be great, but they have slowly gotten worse and worse for customer support. I also like the fact the MSP360 is a whole server restore solution instead of just data. However, I found the Crashplan interface to restore individual files much easier to use than MSP 360. --- ### Mixed feelings - Overall rating: 2/5 - Reviewer: Will M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am looking for an alternative for 2024 #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Easy to deploy and configure a backup to run #### Cons Restoring files is miserable, constant failures on backups. #### Reasons for choosing MSP360 Backup I had used long time ago when it was still cloudberry, #### Reasons for switching to MSP360 Backup Left Datto entirely and look for new RMM and backup solutions --- ### Great Product - Overall rating: 5/5 - Reviewer: Ross M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used this for server backup mostly, it is better than any other product I have used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great price for the level of features, can't beat it. #### Cons Need to setup your own backup storage first. #### Reasons for choosing MSP360 Backup The price was much better for the level of features. --- ### Extremely customisable and reliable - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using it for 5+ years and would have stayed if it wasn't good enough for our clients. It's also great to be able to brand the installation client for a professional look. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is very easy to use and offers a wide range of configuration options. Initial setup is quick and the costs are reasonable. It's also especially good to be able to pick multiple Cloud storage providers as well as having a local backup to NAS as an option. #### Cons Some of the monitoring reports could be expanded upon, and also some of the Restore filters to enable to browse/search certain archived files could be improved. #### Reasons for choosing MSP360 Backup Ability to brand and also customisation of cloud storage providers. --- ### Ultimate MSP Backup Tool - Overall rating: 5/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization. #### Cons They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that. #### Reasons for choosing MSP360 Backup Ultimate white label and deployment capability as it works on ALL operating systems. --- ### Excellent option for nimble MSPs, pay only for what you use - Overall rating: 5/5 - Reviewer: Marco H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied, excellent price-value #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They don't force you to pay upfront for storage, I use their Amazon S3 bucket and the license price is excellent for a nimble MSP (one man band) like myself. #### Cons It takes a bit to understand purchasing and applying licenses #### Reasons for choosing MSP360 Backup Low cost, easy to deploy and constant training/education --- ### Easy access to a wider range of backup solutions - Overall rating: 5/5 - Reviewer: Ben M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Cloudberry gives us easy and uncomplicated access to cloud backup solutions usually only accessable through expensive contracts with IT management firms. By using Cloudberry in tandem with backblaze b2, we've reduced our offsite backup costs to 1/10th of the price. #### Cons The setup process is a bit clunky for people without experience but their team are more than happy to help if you get stuck! #### Reasons for choosing MSP360 Backup Lower cost and wider range of backup options over an all in one solution. #### Reasons for switching to MSP360 Backup We were looking to reduce costs as we are a non-profit --- ### Excellent product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, reliability and price. Fast initial backup. Lightweight. #### Cons Slow restore on mac. Error messages if unimportant files are missed out. #### Reasons for switching to MSP360 Backup Unreliable, it failed me when I needed a full backup. --- ### MSP360 review - Overall rating: 4/5 - Reviewer: Kevin V. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Great product, good featutes, fast upload, has backup to of vms and image based backs, good ui in general #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Great features, for backup otions great price, great backup cloud options. Great product, has backup to of vms and image based backs #### Cons editions not greatly explained differences not well, pricing not explained well either. But great overall --- ### Mostly works, a few caveats - Overall rating: 4/5 - Reviewer: Alexander R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Works well enough for most things except immutability #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Cheaply and reliably encrypts and ships backups to Amazon for long-term storage as an LTO tape alternative. Once setup, it's pretty set-and-forget. #### Cons Automation around the product is somewhat difficult (e.g., automating ad-hoc restores from Rundeck). Also, immutable storage is complicated when you have a simple use-case, such as needing to backup SQL database backup files like transaction logs. It's not just a toggle-switch. #### Reasons for choosing MSP360 Backup Easier to train other users on #### Reasons for switching to MSP360 Backup Tape was too slow for restores of old data and hardware failures were too frequent. --- ### Great product for MSP's - Overall rating: 5/5 - Reviewer: Pete M. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great would recommend to clients, and use it on a daily basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, and Great backup portal, easy to deploy, and it just works! #### Cons Works good, they are always upgrading it which is what you want. #### Reasons for choosing MSP360 Backup Price and Storage Flexability so we can use low cost storage. --- ### Owner of Any It Support LLC - Overall rating: 1/5 - Reviewer: Pierre A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It an unreliable services and waste of an investment. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros You can pick you own cloud storage. That is all i got. #### Cons Unreliable. I had it for a year and only got 5 successful restore. I had issue with the service ever other week. I reach out to management and vendor support number of time but nothing change. #### Reasons for choosing MSP360 Backup Because I wanted to control where i store my data --- ### Flexible and Powerful Backup Solution for Advanced Users - Overall rating: 4/5 - Reviewer: Maxim M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered MSP360 has been a dependable solution in our MSP toolkit. It's particularly great for customers who already have preferred cloud storage or want control over backup destinations. While not as "plug-and-play" as other options, the flexibility it provides is unmatched when tailored properly #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros MSP360 offers a flexible, powerful backup platform with support for local, cloud, and hybrid storage. It's highly customizable, supports a wide range of storage providers (AWS, Wasabi, Backblaze, etc.), and has detailed job logs and reporting. The granular restore options and image-based backup are also strong points. #### Cons The interface can feel outdated and overwhelming for new users. Remote management through the web console (especially in legacy versions) lacks polish. Some errors can be cryptic and require deep digging. --- ### Server Backup: The best and most flexible option despite some issues - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Biotechnology - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I'm focusing this review on the Server Backup edition of CB backup. It's incredibly flexible in terms of configuration and storage options. It will work with just about any cloud provider that you might need, including Backblaze B2. The interface is pretty good , at least compared to the competition. It's got some quirky elements, but I've been able to figure out how to do most things pretty easily. Basically, if you want to choose your storage provider separately and are looking for a tool to access that storage, that can work with different providers and offers multiple backup sets, it seems like the best choice, at least in this price range. The server backup edition offers OS backup, system state backup and bare metal backup restore, which is really nice. I'm using it on WHS2011, where I've previously had to cobble together a mix of Windows server backup and 3rd party options. So far it looks like I'll be able to do it all with Cloudberry which is great, and in addition, combine local and cloud backup flexibly. #### Cons Backup version control could be improved. I've used crashplan in the past, which has abandoned its consumer market - but crashplan had excellent control of version saving so you could save more recent versions and less older versions - while always retaining some older backups in case you need to do a restore from an older period. Hopefully, CB will improve version control. Another issue for me is the business model. I'm not thrilled that I need a license for every single machine I want to backup - but the real kicker is that there is a 1TB limit on cloud storage with all the editions except the very expensive Ultimate edition. This is surprising at first because Cloudberry is not providing the storage! It is a purely arbitrary limitation that has nothing to do with software capabilities. These days, with large media files, 1 TB is not so large. You really have to search the website to even find this out - it's not described in the product specs. So $29 for the basic desktop version - but if you want to backup all those movies and music and home videos - the price goes up by 10x. On the other hand, they seem to be willing to release that limitation in exchange for a review, so that's okay. The progress bars are not very helpful - you can't really see how much is waiting to be backed up and it's difficult to see how much is currently in the backup storage. Beyond that major issue, I've run into some glitches - but nothing that keeps me from using the software. --- ### Managed Secure Backup and Recovery with cloud technologies - Overall rating: 5/5 - Reviewer: Michael K. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Above all, the cost-benefit calculation is optimal for small and medium-sized MSPs. The solution is usable with a small team to 95% automated, customer on-boarding just simple. Fast results in a short time, especially with Microsoft Azure VMs not supported by Microsoft's own solution. The hybrid options offer additional added value with a #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With MSP360, as a cloud-only MSSP, we can implement regulatory requirements such as GDPR, PCI DSS or ISO27001:2018 without much effort for our customers. The use of PowerShell for custom configurations facilitates deployment within VMs or CloudPC. Remote connectivity to Azure VM (Windows, Linux) Windows 365 CloudPC or Azure Virtual Machine is simply unbeatable in handling and usage. #### Cons So far we could not find any "no-go". Any problems were always clarified or solved promptly with the Support team. #### Reasons for switching to MSP360 Backup Microsoft Backup does not support all workloads. We were able to solve this uniformly with MSP360. --- ### MSP360 Managed Backup Review - Overall rating: 5/5 - Reviewer: Tonia B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My over all experience with MSP360 has been good. When setting up MSP360 the account reps and support helped to ensure everything was being set up and working correctly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The full image back up and the incremental backup. I can choose how often a backup happens and what is backed up as well. #### Cons MSP360 can be difficult to set up, if you are not carful you may have files on shared drives that do not back up as expected. There is a definite learning curve. #### Reasons for choosing MSP360 Backup We were already using Cloudberry and wanted to give MSP360 a chance as well. #### Reasons for switching to MSP360 Backup Cloudberry upgraded and changed over to MSP360. --- ### MSP360 Free Backup is a great introduction to the ecosystem - Overall rating: 5/5 - Reviewer: Kirk M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As with anybody who works in IT, I also support my family and extended family. The MSP360 Free Backup product is great for family members with simple backup needs who maybe don't have a ton of data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros MSP360 Free Backup has all the reliability of its paid counterparts and it's a great introduction to the MSP360 backup ecosystem. The free version is just enough to be useful and works great for parents/grandparents/in-laws whoever you are supporting that you'd like to keep their data safe. #### Cons It is quite limited but it's really hard for me to knock a free product on its limitations. --- ### MSP360 the easiest and safest way to make computer backups - Overall rating: 5/5 - Reviewer: Helene V. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed to back up all the computers in the office, without the need to hire outside help, so we purchased this software which turned out to be very good, easy to use and extremely secure with all the backups it backs up. A very efficient software to keep your files backup safe. It is also very easy to use without the need to hire external companies to do the job. The best of all is that if there is any doubt or inconvenience, the technical service will always be ready to solve it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It has a great backup capacity, since we were able to make backup copies of each computer in the company and although it took a long time to do it, due to the amount of information, it did not present any kind of inconvenience. The email alerts are very efficient, because they warn us if there is any problem in any of the machines. The technical support provided good support in the steps where we did not know how to perform any action when running the software. #### Cons I had some errors when installing the software and some backups, but the technical support was very efficient in helping us with that. The prices are cheap if you look month to month, but you have to pay a whole year in advance, which is a considerable expense for some companies, especially start-ups. --- ### A reliable backup platform to work with - Overall rating: 5/5 - Reviewer: Fred G. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, a great solution and great addition to our MSP business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being able to brand the client as our own and receiving daily reports of the backup are top notch features. #### Cons Learning curve is a bit steep, but given the features and capabilities, that is to be expected. --- ### Great Solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I work with MSP360 since before the rename , when it was cloudberry backup Never add issue and really good support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Work great Easy to configure Fast Backup #### Cons web portal need more details but still work good #### Reasons for choosing MSP360 Backup price is just better --- ### Long term (7+ years) MSP user - Overall rating: 5/5 - Reviewer: Steve F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MSP360 (or Cloudberry as it was 7 years ago) is one of our longest vendor relationships and one I've never had to revisit. We rely on the product for peace of mind, and as head of the company I appreciate it as much as my engineers do. Anyone in IT for a decent period of time has felt the gut punch feeling from a server issue and having to recover data from backups, MSP 360 has always had our back! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We use MSP360 for most of our customers on a variety of platforms and servers. It's a mature product and one rely on. #### Cons If pushed, I remember in the past there being a few times we had to chase support. But in the last 2 to 3 years this seems to have been addressed anyway. #### Reasons for choosing MSP360 Backup It worked, it's reliable, it's cost effective. #### Reasons for switching to MSP360 Backup Needing to backup to cloud, wanting to reduce complexity and increase reliability. --- ### Best backup Option - Overall rating: 5/5 - Reviewer: Matt C. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Works well, and it is easy to use... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I can backup to any datastore, many options #### Cons in order to use the managed version of this software, I must pass the password to my data to MSP360. I wish there was a way to "trust no one". If you need this, you can still purchase the legacy version of their product. The company can sometimes roll out new features, without in depth documentation. --- ### Worth a second look - Overall rating: 5/5 - Reviewer: Tobin D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked how easy this program is to setup and manage for multiple customers. Cloud backup setup was straight forward as well. #### Cons Selfishly wish this was integrated into NinjaRMM. #### Reasons for switching to MSP360 Backup Cloud backups were easier to setup and manage. --- ### Solid and Reliable - Overall rating: 5/5 - Reviewer: Richard W. - Verified reviewer: Yes - Industry: Higher Education - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MSP360 Managed backup was first brought to my attention by the AWS team. It has been a solid performer. After getting it set up, I have had no issues ever. While Setting it up, I had one setting wrong, and their support was able to quickly point out the problem and get things running. This was the only time an archive has ever failed. But it proved the fail reporting process is solid. The SAAS management console allows me to check and maintain backups from anywhere. The phone app gives very quick and user-friendly access to job status and allows the ability to kick off processes manually in just a few taps. #### Cons There is nothing I have found that is a downside. There were a couple of minor hitches setting things up, but support was able to find the problems and help me fix the issues quickly. ## More reviews [Next reviews](https://www.softwareadvice.com/disaster-recovery/msp360-backup-profile/reviews/?page=2) --- MSP360 Backup Reviews, Pros and Cons - 2026 Software Advice