About Naverisk

Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include technology monitoring, management patching, alerting, scripting and automation. The solution allows users to manage Windows, Linux, Mac OS servers, workstations and laptops.

Naverisk allows users to monitor system event logs, scan networks, execute PowerShell and DOS commands as well as implement scripts. Automated system updates and scheduled reboots can be set up. The solution has a built-in ticketing feature that provides customizable billing and service agreements. Multiple technicians can track time or information for a ticket at the same time and troubleshoot managed devices rem...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

26 Reviews of Naverisk

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(19)

19

4 stars

(6)

6

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 26 results

May 2020

Doug from MSP Group Ltd

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Well, that was easy

Pros

Pros? Loads.. The speed of which data is updated to the server, for example, the performance monitor. It's pretty much Realtime data. All in all, it took about 15 minutes to set up the Naverisk server, after setting Windows and SQL server to the necessary specs. The layout is pretty intuitive. Our set up was On Prem, so the customisation ability was really good. Full HTML access to customise response emails etc. Critical bug fixes are issued immediately. Non essential tweaks, and features are generally sent out on their quarterly major update releases.

Cons

Well, these aren't necessarily CONs, but there are, as will ALL products, some issues. But these issues are dealt with accordingly.. If the issue is a technical issue, then the 24/7 support team respond almost immediately.. usability issues are sent on to their dev/product team for review..

January 2018

Evgeny from Eagleview Managed Services

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease.

Naverisk gives us more control, flexibility and functionality for the adequate price.

Pros

Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

Cons

Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.

February 2019

Andy from HIX

Verified Reviewer

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

1.0

Functionality

2.0

February 2019

Limited product, horrible customer service

In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time. ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.

Pros

Easy to use and simple. Quick deployment. Responsive UI.

Cons

Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.

January 2018

Jon from Caperion Computing Solutions LLC

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2018

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

Pros

simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

Cons

all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

January 2018

Scott from Naughton & Associates

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Naverisk RMM has transformed our Business

Increased Revenue Decreased time to resolve issues

Pros

The Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients.

Cons

The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications.