About Naverisk

Naverisk is a remote monitoring and management solution for businesses of all sizes. The solution is used by managed service providers and IT professionals. Key features include technology monitoring, management patching, alerting, scripting and automation. The solution allows users to manage Windows, Linux, Mac OS servers, workstations and laptops. Naverisk allows users to monitor system event logs, scan networks, execute PowerShell and DOS commands as well as implement scripts. Automated system updates and scheduled reboots can be set up. The solution has a built-in ticketing feature that provides customizable billing and service agreements. Multiple technicians can track time or information for a ticket at the same time and troubleshoot managed devices remotely....
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Naverisk remote access screenshot

Naverisk User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 61 reviews

User Profile

Jon

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

January 2018

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

Pros

simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

Cons

all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

Jurgen

Company size: 1 employee

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Naverisk is the best RMM software there is on the market

Very good!. I have seen and used a lot of RMM products but this is BY FAR the best one.

Pros

The complete overview of the Customers Networks/Devices in one screen. Integration of remote control software. Single click on device to access computer remotely. Choose which remote control software to be used. Windows and 3th party Patching

Cons

Bugs are solved in next releases so you have to wait for a few month.

Reasons for choosing Naverisk

The best overview in just one screen.

Reasons for switching to Naverisk

Many bugs, slow, expensive. Just bad

User Profile

Andy

Verified reviewer

Company size: 11-50 employees

Industry: Medical Practice

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

February 2019

Limited product, horrible customer service

In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time. ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.

Pros

Easy to use and simple. Quick deployment. Responsive UI.

Cons

Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.

Roy

Company size: 51-200 employees

Industry: Mechanical or Industrial Engineering

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

I simply love Naverisk

I've installed and configured Naverisk at multiple employers and every time my experience with Naverisk has been fantastic.

Pros

What I like most about Naverisk is that it isn't too complicated but gives you all the useful tools in one window. It's also lightweight. Other products I've used like Automate provide similar functionality but are much larger programs and don't operate as efficiently.

Cons

I'll be 100% honest and tell you there really isn't anything I dislike. The product and team behind it have ALWAYS been excellent to work with.

Reasons for choosing Naverisk

I know the team and have worked with them in the past. Naverisk has always been my top choice since I used it back when it was first developed.

Reasons for switching to Naverisk

Expense and functionality.

Kevin

Company size: 501-1,000 employees

Industry: Political Organization

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2022

The all in one platform at a competitive price

Pros

It has Remote Control, Monitoring, Patching, etc all the RMM features you'd be looking for. Even backups!

Cons

The free remote control software "Splashtop" has given us some issue but they are easily resolved.

Reasons for choosing Naverisk

Naverisk checked all of our required boxes.

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