About Syncro

Syncro is a web-based MSP and Remote Monitoring & Management platform that manages billing, invoicing, internal communcations, vendor management, and more. The system comes with client reporting tools that can be altered in real-time to provide clients with up to date and accurate network performance reports. Additionally, Syncro integrates with multiple accounting, antivuris, and calendar products.


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10 Reviews of Syncro

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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December 2020

Paco from ProdigyTeks

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

A great system that scales with your growth

I can't say enough how amazing the team is there. From [SENSITIVE CONTENT HIDDEN] and everyone in between has allowed our MSP to grow from a 1 man shop to having 5 employees. Not only has their help allowed us to shift our initial system to scale but allowed us to better understand how to utilize the tools and features of the system.

Pros

The best feature of the system is the complete integration of both the RMM and PSA. Having the ability to customize the system to your needs for information to store or manage your client's assets makes our day to day easier. The constant new feature releases let us know the system is constantly being improved.

Cons

Not much to dislike. As you use the system there are plenty of training resources to get around any dislikes or issues you may run into. The great thing about Syncro is depending on your used case there is probably more than one way to achieve this goal.

Reasons for Choosing Syncro

Ease of use is probably the biggest reason along with the amazing community Syncro has grown in the short few years it has been around.

Reasons for Switching to Syncro

We were on their previous RepairShopr platform which gave us the intimate knowledge needed to migrate to their SyncroMSP PSA.

Response from Servably

Replied December 2020

Thanks Paco...We look forward to watching you continue to grow in the coming years.

December 2020

Kyle from Pro Tech Guy

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

December 2020

Tremendous Value and Capability - Scalable

That's simple, easy to grow and adapt my business. Since implementing Syncro my clients are happier and my job has become easier being able to control so much, in one place

Pros

The speed at which the deploy user suggested features and the seemingly unlimited options. Syncro has allowed my business to grow while keeping everything in the same platform.

Cons

Would like some more options for signing contracts, appointments and CC/ACH payment processors in the form of integrations.

Reasons for Choosing Syncro

Easy transition from my current setup, overall savings combining my two other solutions and great track record.

Reasons for Switching to Syncro

Empty promises. They also tried to tell me I signed a contract when I did not. When asked to produce said contract, they could not.

Response from Servably

Replied December 2020

Thanks Kyle. We love having you as a customer and look forward to watching you thrive.

May 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2021

Best value for your PSA and RMM platform

We have been pleased with the performance of Syncro and overjoyed with the savings of nearly 65% over our previous software. As more APIs have become available, we are almost integrated with all other products we use such as QuickBooks, etc.

Pros

The products within Syncro are continually being updated, enhanced and added to the PSA and RMM. Although there are a few features that are missing that are found in other platforms, the cost can be a whopping 65% or more less for nearly the same features. Many new integrations have been added recently to make Syncro more like the heavy hitters, such as adding Splashtop to the RMM. You'll find their monthly webinars that cover enhancements, current processes, and questions that you might have, very informative. The migration was easy when moving from our old platform to Syncro.

Cons

The absence of a built-in timer and a technician timesheet are missing features that would greatly enhance the software.

Reasons for Switching to Syncro

The cost of using the software was becoming very expensive and when they were purchased by Datto we lost connection with our reps that resided in our area and they no longer supported local groups and regional meetings, which was why we enrolled in their programs 4 years prior.

January 2021

Joshua from Texoma Network Solutions

Company Size: 2-10 employees

Industry: Computer Networking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Best PSA/RMM Available

Very positive experience. Product just work and in the rare occasion that something does not, it is resoled in a timely manner. Support is what support should be.

Pros

We love the ease of deployment and ease of use.

Cons

Could be polished a little more on the visual side, but great none-the-less.

Reasons for Choosing Syncro

Price, performance, support and ease of use. We loved the demo, jumped onboard and haven't looked back.

Reasons for Switching to Syncro

Features

January 2021

Ross from Sagester Associates Group

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Huge leverage move

The platform has been nothing short of fantastic. The team behind the product are passionate, responsive and growth minded. The user community is engaged and helpful. We have never looked back from our move to Syncro!

Pros

We moved to Syncro from a major platform. The improved functionality, the ease of configuration and implementation of sales processes have been hugely instrumental in our year over year growth.

Cons

There are some parts of the platform that are growing and maturing still. There were some areas such as ticket organization that we had to grow accustomed too when we first transitioned.

Reasons for Switching to Syncro

Lack of feature, lack of focus, zero customer engagement or initiative.

January 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2021

Syncromsp

Love the software it work wonderfully and does what we need it to and they get some extra points for adding holiday lights to the service during Christmas time.

Pros

If you are familiar with repair shopr then you will feel right at home. This online based crm and rmm is a dream come true for us we where using a service called ninjarmm but we switched to this because it had allot more features we use all the time. Love you scripting tool you get here very handy and the built in Documentation center that's built in is also a nice touch.

Cons

The lack of customization on the dashboard ui is a small complaint I have. There is also times where it does seem a little on the slow side for executing scripts but other than that it seems to be running good.

Reasons for Switching to Syncro

The lack of features that where being released abs the fact when they finally did release one they where uselly very buggy

January 2021

Carolyn from Texoma Network Solutions

Company Size: 2-10 employees

Industry: Computer Networking

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

My review

Pros

Ease of use. Very similar to what I already used before.

Cons

Needs more integrations. Has great integrations already just need more.

December 2020

Justin from Computer Corner

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Great MSP & RMM Software

Pros

Ease of use and that they are consistently rolling out new features and growing.

Cons

Lack of macOS remote support but they are working on this.

Response from Servably

Replied December 2020

Thanks Justin! We appreciate the praise. Our main priority is making our customers happy.

January 2021

Gabriel from Mobius Internet, IT & Cimmunications

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

January 2021

Syncro test drive

Excellent.

Pros

When I 1st saw the synchro demo at the ASCII conference last Fall, I was floored on how slick, seamless and quick the system worked. I signed up for a trial abd was able to import all of my autitask and connectwise data without any problems. The mobile app is also extremely functional. Their team is responsive and listens to feedback. Once system was setup and linked to QB, it all worked properly.

Cons

I wish tech support was a bit more hands on. Although, the truth is that their documentation is excellent and the tools they have work well. I am more of a people person, so I like to have a conversation instead of reading thru docs.

December 2020

Mark from www.rapidtechworks.com

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Worth checking out for new and established MSPs

Pros

Setup is easy and straightforward. Tied into Quickbooks and streamlined my ticketing-billing process. Patch management is simple and straight forward. The overall interface is easy to use and work with. HIPAA compliant, as of Nov 2020.

Cons

Relayed remote control can be laggy, but it works. No other complaints as of now.

Response from Servably

Replied December 2020

Thanks so much Mark!