About Unitrends MSP


Unitrends MSP is a managed service provider (MSP) backup solution that caters to businesses of all sizes across various industries such as information technology, construction, telecommunications, automotive and more. Key features include backup management, HIPAA compliance, ransomware detection and built-in data reduction.

Unitrends MSP provides users with a portal that allows users to keep track of backup activities from a single location. The solution also features “BackupIQ,” which uses artificial intelligence to identify issues and threats in the backup process.

Additionally, Unitrends MSP offers users multiple storage options and supports integration with multiple disaster recovery services (DRaaS) add-ons. The solution also features a custom reporting and analytics engine.

Unitrends MSP can either be deployed on-premise or hosted in the cloud. Support to users is made available via phone, email and online live chat.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

7 Reviews of Unitrends MSP

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(4)

4 stars

(3)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-7 of 7 reviews

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November 2017

Mike from Great Lakes Neurotechnologies Inc.

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2017

It Just Works

Pros

I like that there are disks and NO TAPES. It makes for very very reliable backups and restores. Unitrends is a company built on Customer Service. When we started with them, the person you got on the phone with brought the issue to resolution. Now things are different, but it does not feel like you are just a number. They really want to make sure you get a satisfactory outcome. Onboarding was pretty simple and painless. I would recommend them to everyone. In the almost 7 years we have used it, there have been very little problems. And the problems we did have got resolved. DO I wish that sometimes they were resolved differently or more quickly, sure. But at the end of the day, we did get to a resolution.

Cons

I hate when the UI changes significantly and it makes it very hard to find or do what I want to do. I wish they had their own sales. I hate going through a third party. It was so much simpler going through Unitrends for all of my needs, questions, or upgrades.

November 2017

Andrew from Stephenson Equipment, Inc.

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Unitrends is a Great Backup Appliance

Pros

Ease of Use. Great Tech Support! Support will be your best experience. They have the best people there. Not only do they fix any issue you have but they also double check how you've setup your backups to make sure they will successfully backup. When I took over from the prior administrator Unitrends found out for me that several of the backups were not being properly backed up. Thus I would have had nothing to restore from. I use the physical appliances and Forever Cloud with DRaaS, and a RXDA to do quarterly archives.

Cons

Cost. All devices like this will have a higher cost. Unitrends was the best price point but expect to spend money for this! Quotes were still less than the competitors!

November 2017

Tina from Infinit Technology

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Essential to a DR plan

Pros

Incorporating a Unitrends Cloud Backup solution in your disaster recovery plan is essential. Unitrends offers a reliable and proven solution.

June 2018

David from Ogle School Management

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2018

Awesome product!

Pros

The thing I like most about this software is the reliability that it presents. Sleepless nights are a thing of the past while using this software.

Cons

I've not ran across any issues while using this software. I don't have any cons about this software. It just work for me.

November 2017

Eric from Shentel

Company Size: 1,001-5,000 employees

Review Source: GetApp


Ease-of-use

5.0

Functionality

4.0

November 2017

Easy to use and quick

Pros

Very simple UI, so its easy to use. Backups and restores are very quick. Their support is top notch.

Cons

The SQL and Sharepoint backups can be a bit touchy. Sometimes takes a little extra configs for those. I wish their was better reporting storage for long term lookups

November 2017

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2017

Once you get your head around retention policies its a joy to use

Pros

physical and virtual backups all under one roof
Customer service in excellent
easy to navigate and informative UI

Cons

Retention policy take a but of getting used to
Loosing connection to any storage media can cause corruption to all backups held on the device

December 2017

Bartt from Cache County

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2017

Great Product, Easy to Use

Pros

Reliability and ease of use. We have been able to do full VM and file level recoveries quickly.
Integrates with VM and physical mix.

Cons

Cost of product and life expectancy. Should be building products with 7-10 year life. Onboarding not very automated.