I like that there are disks and NO TAPES. It makes for very very reliable backups and restores. Unitrends is a company built on Customer Service. When we started with them, the person you got on the phone with brought the issue to resolution. Now things are different, but it does not feel like you are just a number. They really want to make sure you get a satisfactory outcome. Onboarding was pretty simple and painless. I would recommend them to everyone. In the almost 7 years we have used it, there have been very little problems. And the problems we did have got resolved. DO I wish that sometimes they were resolved differently or more quickly, sure. But at the end of the day, we did get to a resolution.

I hate when the UI changes significantly and it makes it very hard to find or do what I want to do. I wish they had their own sales. I hate going through a third party. It was so much simpler going through Unitrends for all of my needs, questions, or upgrades.

Unitrends MSP is the best bang for the buck we have found with the features close to Datto BCDR at more than half the price.

Support can be flukey at times and provide incorrect answers

The portal is nice for managing all clients, but overall user experience is not great. The whole product feels like it was just slapped together and is not polished.

It integrates with other Kaseya products and the backups are deduplicated.

The core custom version of CentOS they are using is garbage. There are constantly issues with random components that need a redeploy to fix because they don't know how to fix their core. The UI is a buggy mess sometimes and things just don't work right in it. Support response time is pretty bad, considering they are a backup and DR company. When support does answer, they usually default to a few common solutions that don't address the root cause of the problem.

Unitrends has provided the ability for fast, inexpensive, reliable and secure backups. On the few times contact with tech support was needed, they provided quick and accurate support to resolve our issues.

Configuration of the application is quite simple and having the benefit of "incrementals for ever" allows quick backups. The ability to utilize the Unitrends appliance for backups makes it very easy to upload backup data to the cloud as a secure off-site location, and it eliminates the need for high cost massive storage for on-site archival of data.

Truthfully, there is NOTHING I dislike about this software

It's been a key product for years when it comes to DR

love how simple it is to setup and configure a new back up and how nicely it integrates with VSA

Lots of issues with cold copying backups and the support for such issues doesn't seem to get looked into or gets bounced to the external company even when the issues are proven to be in the unitrends client., Now that Kaseya has merged with Datto it's becoming less useful for MSP's and the being bound in contract makes it impossible to switch without incurring fees.