Equip360

RATING:

4.2

(5)
Overview

About Equip360

Equip360 is a cloud-based digital commerce solution built for manufacturers, specialty vehicle and aftermarket organizations. This solution consists of business analytics tools and eCatalog capabilities designed to help manufacturing businesses streamline existing sales, RMA, and warranty processes. Equip360 includes eCommerce functionalities such as merchandising, site search, marketing, quoting, bill of materials, payment processing, plus more. Equip360's real-time eCommerce analytics dashboard gives businesses access to user data such as previous orders, quotes, search term history, locations, plus more. This data-driven tool is designed to provide manufacturers with actionable data that can help generate sales and maximize revenue. Equip integrates with existing ER...
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Equip360 Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Equip360

5 Reviews

Amanda

Automotive, 5,001-10,000 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

Equip your ebusiness for success!

Equip has worked closely with our company to deliver a robust eCommerce channel for our customers. This platform has allowed us to grow sales with current customers and reach new customers. They have anticipated both ours and our customers needs and supported us both in implementing new features and timely solutions. Equip works closely with their clients to guide them in using eCommerce features, data analytics, and best practices to successfully market/sell their products and stay ahead of issues. The business partnership with Equip has been critical to our company's strategy plans.

PROS

This software has provided our customers an easy to use and stable solution with multiple efficiency tools based on their requests and navigation patterns. The customer focused and business driven development process ensures an agile and responsive platform for our customers. Strong release and responsive support teams. At launch we started with less than 15% of our customers entering orders online, today we are over 80% with increases each month.

CONS

Our wish list of features to improve in our eCommerce solution stem from limitations in our ERP system. Equip has worked closely with us to address many of these limitations, yet our Kit functionality continues to be an area of focus.

Reasons for switching to Equip360

The switch was made to ensure a platform that could support our growth plans for 20 plus brands and global expansion.

AMINDA

Automotive, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Great Customer Support

PROS

As an Admin of the site, I like most that I get quick resolution to my issues and concerns. I appreciate the time the developers take to listen to suggestions for improvement. I like that the developers are always improving the software to keep it current with other sites features. I like that this software interfaces well with SAP.

CONS

I feel that the use of facets could be improved. I feel the challenges we have with the software stem more from our internal data, and less from the software.

Debra

Financial Services, 10,000+ employees

Used weekly for less than 12 months

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2021

Difficult to navigate

We are forced to use this software at my company. It is supposed to make the process faster and easier, but it really takes longer than our old method. I'm sure it's a learning curve, but I'm not thrilled.

PROS

Able to pre-fill forms and retrieve client data with little effort. It is easy to sort and find my client by name.

CONS

I find the program difficult to work through. It's not intuitive. Often, I get to the end of my date entry and am met with an error. I know I didn't skip any steps, but I have to click the error message to return to a screen that never showed up in the first place.

Reasons for switching to Equip360

Corporate decision.

Tamika

Automotive, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

GenAlpha Review

My overall experience has been pleasant. The product/software works well with all of the ins and outs that the company needs. Working with the personnel has been great. They listen to the changes needed and implement those changes to best fit the companies needs.

PROS

What I like most about the software is the ease of use.

CONS

What I like least about the software is the search capability. The global search feature seems a little glitchy at times.

Jessica

Retail, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Great Experience!

Everything about this software, including the GenAlpha team, has been nothing short of awesome. Equip is very user-friendly for both internal and external users. Every update brings more tools to assist the customer with searching for and purchasing parts. Changes can be easily made by an administrator, or a help ticket can be submitted with ease for more complicated changes or updates. The responsiveness of the support team is 10/10.

PROS

From an administrator standpoint, this software is very easy to use. After speaking with many of our site users, the general consensus is that this software is easy to navigate and very user-friendly.

CONS

I don't know if there is anything that qualifies as something I like least. My experience has been great all-around!

5 Reviews