# Lightspeed Software Reviews, Demo & Pricing - 2026 > Review of Lightspeed Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/multi-channel-ecommerce/lightspeed-profile --- [Home](https://www.softwareadvice.com/) / [Marine Software](https://www.softwareadvice.com/marine/) / Lightspeed Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/420866-Lightspeed/reviews/)[Alternatives](https://www.softwareadvice.com/product/420866-Lightspeed/alternatives/) # Lightspeed 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Lightspeed 3.9 [(158)](https://www.softwareadvice.com/product/420866-Lightspeed/reviews/) Pricing Pricing available upon request Top Alternatives ### About Lightspeed Lightspeed is a dealer management system designed to cater to the organizational and management needs of dealership businesses across various industries, such as powersports, marine, recreational vehicles (RV), trailer, outdoor power equipment (OPE) and golf. The platform includes a communication management system that helps manage customer interactions and engagement and allows businesses to connect with internal teams and customers via a unified portal. The tool also assists with management of sales, service, finance and other business operations. Key features include customer relationship management (CRM), OEM integrations, eSignature, multi-facility visibility, parts and inventory management, sales optimization, centralized scheduling, task automation, RECT reporting, service department enhancements, secure payment processing and data analysis. The parts management component of the solution allows for tracking and ordering of parts, handling of stock replenishments, updating of parts information and optimization of inventory control and wastage. Sales functionalities offered by Lightspeed enable dealerships to optimize new and used vehicle sales by providing tools such as indu... stry benchmarks and performance comparisons. For the service departments, Lightspeed provides tech video functionality, which fosters a trust-building relationship between service personnel and clients. It offers visual proof of required repairs and service recommendations that helps maintain credibility and communication with the clientele. Additionally, teams can ensure compliance with regulatory guidelines and refine their credit process. The solution incorporates a Lightspeed calendar that spans across all dealership departments, enabling directors and staff to manage customer appointments, follow-up communications, technician scheduling, unit delivery and departmental scheduling. This orchestration tool aids in coordination within the dealership environment. The repair event cycle time (RECT) reporting functionality of the platform helps dealerships in tracking and enhancing their service department’s performance. The tool also offers eSignature capabilities, allowing dealerships to send contracts electronically and secure customer signatures remotely. Industry benchmarks have been incorporated within the sales module, providing dealers with insights into their performance relative to the national market and suggesting actionable areas for improvement. The mobile application extension of Lightspeed offers features such as service check-in efficiencies and the ability to communicate service progress via text messages, further streamlining dealership workflows. The platform offers integration with various third-party payment processors such as Worldpay. ## Lightspeed User Interface ## Popular Lightspeed Alternatives Main Product Lightspeed 3.9 [(158)](https://www.softwareadvice.com/product/420866-Lightspeed/reviews/) Ratings Breakdown - 3.60Ease of use - 3.41Value for money - 3.37Customer support - 3.71Functionality Pricing Available upon request Alternative Product [BiT Dealership Software](https://www.softwareadvice.com/auto-dealer/bit-dealership-software-profile/) 4.5 [(44)](https://www.softwareadvice.com/auto-dealer/bit-dealership-software-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 4.49Value for money - 4.64Customer support - 4.23Functionality Pricing Starting at $270.00 per month Alternative Product [StarNapp](https://www.softwareadvice.com/product/504878-StarNapp/) 4.9 [(11)](https://www.softwareadvice.com/product/504878-StarNapp/#reviews) Ratings Breakdown - 4.91Ease of use - 4.91Value for money - 5.0Customer support - 4.82Functionality Pricing Starting at €15.00 per month Alternative Product [DockMaster](https://www.softwareadvice.com/marine/dockmaster-profile/) 3.9 [(18)](https://www.softwareadvice.com/marine/dockmaster-profile/reviews/) Ratings Breakdown - 3.89Ease of use - 3.78Value for money - 4.28Customer support - 3.78Functionality Pricing Starting at $165.00 per month Alternative Product [Yacht Logic Pro](https://www.softwareadvice.com/product/529914-Yacht-Logic-Pro/) 5.0 [(1)](https://www.softwareadvice.com/product/529914-Yacht-Logic-Pro/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $199.00 per month Alternative Product [PacsoftNG](https://www.softwareadvice.com/marine/pacsoftng-profile/) No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Available upon request ## Lightspeed Pricing and Plans Starting price: Pricing available upon request Free Trial Free Version Basic Pricing available upon request No plan information available ## Lightspeed Features - Popular features found in Marine Marina Management Point of Sale (POS) Scheduling Storage Management - More features of Lightspeed Accounting Activity Dashboard Billing & Invoicing Communication Management Compliance Management Contract/License Management Customer Database Customizable Reports Financial Management Inventory Management Mobile Access Parts Management Real-Time Updates Reporting & Statistics Third-Party Integrations Work Order Management ## Lightspeed User Reviews Overall Rating 3.9 Ratings Breakdown 5 32% 4 42% 3 18% 2 4% 1 5% Secondary Ratings Ease of Use 3.6 Value for money 3.4 Customer support 3.4 Functionality 3.7 wm wanda m. Verified reviewer Retail 2-10 employees Used daily for more than 2 years Review source Reviewed February 2022 Review of Lightspeed 5 A suggestion would be to send a representative when a new company goes live with the accounting program or hold an in house school in the state the customers are located. EX. as a dealer for your product we would be contacted the date, time and location of your school. Therefore we could send an employee. Ratings Breakdown 3 Ease of use 4 Customer support 4 Functionality Pros: the system knows more than we do!!lol excellent system for parts, labor, sales, etc Cons: in person school would have been very helpful at the time of installing equipment. The cost of sending a trainer from lightspeed was too expensive and he or she wouldn't have known the way our accounting was set up. The accounting system is very hard to grasp . We were using quickbooks before we changed to lightspeed accounting. It should integrate with AG parts and service Reasons for choosing Lightspeed WE ALREADY HAD LIGHTSPEED FAMILIARITY WITH PARTS We really need this software to integrate with vermeer and massey ferguson pricebooks Reasons for switching to Lightspeed thought we needed accounting and parts in one software system. Read More BK Brittany K. Verified reviewer Automotive 11-50 employees Used daily for more than 2 years Review source Reviewed November 2023 Best Software for our Powersports Department!! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love these easiness of the accounting side of Lightspeed. It has been a game changer in timely processing. Cons: It looks like it was made in the 1990's. Reasons for switching to Lightspeed Lightspeed is actually for Powersports, where as Dealertrack was not. Read More EK Evelyn K. Verified reviewer Maritime 11-50 employees Used daily for more than 2 years Review source Reviewed October 2021 Not a great first experience with an integrated GL 3 This is our first foray into a fully integrated accounting system, and it was a very dismal introduction. Much of our administrative frustration stems from the poor training and, admittedly, our staff not making much of an effort to learn and do their jobs properly. Maybe Lightspeed functions as well as any other system but, as you read above, there are many "features" that don't function as we would like them to. Having said that, we are 3 years into this software and are managing to make it work for us. I don't anticipate that we will be trying to make any changes in the near future. We made the switch in 2018 and we administrators refuse to live through another year like that. Ratings Breakdown 2 Ease of use 3 Value for money 3 Customer support 2 Functionality Pros: Finalizing boat sales and payables is easy, and I like that we (selected staff) can reverse things, but getting to the point of finalizing can be challenging. It's nice using the bar codes for parts invoices, which is a feature we never had before. There are probably other features in the software that would make our lives easier, but we don't have time to play around with the system to figure things out for ourselves and our initial training was not great. Cons: Initial set-up and training were horrible; My chart of accounts was shuffled and accounts were added up incorrectly; we were supposed to have a trainer on site for a week and I believe he was here for 2.5 days. Nowhere near enough time to train a dozen staff in several departments; Lightspeed was supposed to be set up for Canadian customers, but there was no concept of how Canadian taxation works; Can't get rid of $0 packing slips (warranty parts receiving); Can't post a negative "cheque" (ie vendor refund) in payables or a credit refund against a charge card; When posting vendor invoices or parts packing slips into invoices, the date won't carry over but the freight amount does. Very seldom will you ever have the same freight charge on different invoices. We find this very frustrating; You can't use letters in reference / document numbers; The "distribution" category carries across invoices, even when you've changed the vendor; Poor descriptions in some reports. eg "Refunded by company cheque" in the bank reconciliation - would like to see customer name or cheque number; Documents often locked even when the user is no longer in them; We would like the sales category to show on parts invoices and repair orders; We are ending up with several duplicate major units because you can't import a trade into MU from customer units. We have several boats that have been sold and traded back in multiple times, but we have to create a new MU every time; ..... Reasons for switching to Lightspeed Our general manager "fell" for a sales pitch while at a dealer meeting. He liked the idea of "live" reporting for each department. That has turned out to be an unrealistic expectation in our case. Vendor Response Hi Evelyn, Thank you for providing feedback on why you no longer use Lightspeed for your business, any feedback we get is used to improve features and user experience to help businesses like yours succeed. We will certainly take your remarks to heart as potential ways to improve our systems. We apologize that your experience with Lightspeed has failed to meet expectations. Thank you so much for your patience as you used our products. Lightspeed Replied October 2021 Read More JS Jackie S. Verified reviewer Retail 11-50 employees Used daily for less than 2 years Review source Reviewed October 2021 Overall a Better Software 4 A more clear picture of the business functionality as a whole. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: How this software connects all of the departments throughout all levels of the business. Sometimes it can seem like too much, but I think overall it is more beneficial to the company to have the software work this way. Cons: Too many different ways to achieve the same result. I often just want the best, quickest, easiest way to achieve something - instead I am told you could do it this way or that way. To me that is not helpful and can lead to errors and confusion. Reasons for switching to Lightspeed The accounting features of Wallace never worked properly for our company & we were never able to get resolve for many of the errors that their system was having. Customer service was non-existent at times. Vendor Response Hi Jackie, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied October 2021 Read More CH Courtney H. Verified reviewer Financial Services 11-50 employees Used daily for more than 2 years Review source Reviewed January 2022 LightspeedEvo Review 5 It's a good product. Pricey, but it definitely gets the job done and it's better then any other software out there. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: I like how easy it is to prep the deal, print documents. Cons: I don't like the menu sell functionality. I don't like how parts and accessories have to be tied to the vin. Same thing with labor. It makes it extra work if a customer backs out of an accessory. Reasons for switching to Lightspeed Functionality. BrainStorm was very difficult to use and very blah. Vendor Response Hi Courtney, Thank you for taking the time to review Lightspeed. We appreciate your continued support! Thanks! Lightspeed Replied January 2022 Read More DZ Damin Z. Verified reviewer Retail 51-200 employees Used daily for more than 2 years Review source Reviewed October 2021 Lightspeed Feedback 4 Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: The software is very comprehensive and fully integrated for all departments in our business. Cons: Lightspeed is very slow at making user recommended enhancements. Reasons for choosing Lightspeed More comprehensive and preferred the acounting integration. Vendor Response Hi Damin, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied November 2021 Read More LC Larry Cunningham C. Verified reviewer Retail 11-50 employees Used daily for more than 2 years Review source Reviewed February 2022 CDK Lightspeed EVO 4 Good with some limitations and necessary work arounds Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Overall integration of accounting with the different modules. Cons: Not being able to filter data on screens without building and running a special report. This applies to Sales, Pars and Service modules Reasons for choosing Lightspeed Cost and Reviews Reasons for switching to Lightspeed Too many software systems being used to run the business Read More DO Dori O. Verified reviewer Automotive 11-50 employees Used daily for more than 2 years Review source Reviewed October 2024 Lightspeed, operating at the speed of automotive 4 All in all my experience with Lightspeed was a very positive one. The user interface is very simple. The screens are easy to read. The program itself really simplified the job. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I like how everything was in one place. You can check inventory, order parts, set appointments, assign work, and create work orders, even take payments all in the same program. Cons: There were more then a couple of times Lightspeed wouldnt connect with the outside vendors like designed. This would cause ordering delays. Read More VR Verified Reviewer Recreational Facilities and Services 2-10 employees Used daily for more than 2 years Review source Reviewed October 2022 DO NOT BUY not worth the money 1 worst product I have ever had to use. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: not much its a joke. you can easily see that people that dont have to use it in the day to day created it. Cons: I could write a book on how bad this software is but here are the big things1-not user friendly at all has no basic info readly to go for the user. 2- customer support is non existent (which sucks because every upgarde loses more and more of the stuff you need)3- way to expensive for all the headaches it causes in the day to day and reporting. Reasons for choosing Lightspeed because we had light speed but then they made us upgarde and worst decision managment had made. Read More Thomas B. Verified reviewer Automotive 11-50 employees Used daily for more than 2 years Review source Reviewed February 2022 lightspeed is a great erp for dealerships 5 Ratings Breakdown 5 Ease of use 4 Functionality Pros: Solid and almost unbreakable. Definitely something that will work without fail Cons: Not easily customizable. Only does what it's designed to do. Read More Showing 1 - 10 of 158 Reviews [See All Reviews](https://www.softwareadvice.com/product/420866-Lightspeed/reviews/) ## Lightspeed Popular Comparisons [Storable Marine vs Lightspeed](https://www.softwareadvice.com/compare/326040-molo/vs/420866-Lightspeed/)[BiT Dealership Software vs Lightspeed](https://www.softwareadvice.com/compare/419619-bit-dealership-software/vs/420866-Lightspeed/) [Compare All Alternatives](https://www.softwareadvice.com/product/420866-Lightspeed/alternatives/) ## See what companies are saying about Software Advice