TrueCommerce EDI Solutions
About TrueCommerce EDI Solutions
Most Helpful Reviews for TrueCommerce EDI Solutions
1 - 5 of 510 Reviews
Joshua
Wholesale, 51 - 200 employees
Used unspecified
OVERALL RATING:
5
Reviewed December 2023
TrueCommerce EDI Solutions Review: Seamless EDI For A Digital World.
Katie
Verified reviewer
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
The Best!
We have been working with DiCentral since 2006. They helped us in the beginning we we started our brand and has continued to be a supportive and proactive in the changing retail climate.
CONSOverall their customer service is stellar. I sometimes I wish the problem, when we have one, could be fixed quicker.
Vendor Response
Thanks Katie! We enjoy working with Crane USA as well and look forward to continuing to grow together. I will pass along your feedback to our team.
Replied January 2019
Sylvia
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2019
Always glitches
The real benefit is in the time and frustration savings of entering orders and ASN's by hand
PROSEase of use, the importing of hundreds of orders has saved us mega time
CONSvery hard to integrate the mapping, this should be able to be done by an individual. I shouln't have to hire a professional ant rediculous hourly rates
Reason for choosing TrueCommerce EDI Solutions
Price
Reasons for switching to TrueCommerce EDI Solutions
SPS was not compatible with our old Navision system which we have now upgraded
Michael
Apparel & Fashion, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed February 2022
Worst customer service I've ever experienced
automation of order processing. I purchased their Transaction manager as well as their Pack and Ship software.
PROSI love the software when it works. However setting up the system and fixing any issues is near to impossible. Their support department is split into multiple departments, so if you call in no one can actually help you because "thats not their department". As a user I know more information about their system then most of their customer service reps that answer the phone (which is not much). Sales reps over sell their quality of customer service and give false information about how easy integration is. I dont mind running into issues, thats expected with software. But the lack of help you get when something does go wrong is brutal. They have one or 2 people on the team that actually know how to help and if you get in touch with them KEEP THIER DIRECT CONTACT INFO!
CONScustomer service and integration specialists. It took over a year to integrate their "pre built connections", like amazon seller central, walmart marketpalce, and shopify. Once I signed the contract to start implementation in May 2020, it took 4 months for a rep to actually reach out and begin the project. I told them i had a deadline of November 2020 to be fully integrated...that did not happen. Fast forward to Nov. 2021 I finally have my trading partners set up but not all of them are complete. Integration team has stopped following up with me.
Reason for choosing TrueCommerce EDI Solutions
The sales rep knew they system in and out and the product sounded flawless...until I began integration. Then I saw how uninformed the implementation specialists and customer support people were.
Reasons for switching to TrueCommerce EDI Solutions
To utilize the pack and ship software.
Faiza
Warehousing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Di Central Consumer Review
2) Lead time for implementing UK retailers 3) EDIFACT Mapping 4) Sometimes a lot of resources and time is spent in explaining things to di central team in order to get things done
PROS1) DiWeb turnaround feature is easy to use and understand 2) Customer Support mostly is very responsive 3) Maps customization for US X12 retailers is also great 4) Option to hold data in draft mode is also available 5) Option to print Packing Slip and GS1-128 label is also available
CONSnot much that I can think of at the moment.
Reason for choosing TrueCommerce EDI Solutions
This was to implement dropship retailers that are setup via Commerce Hub