About Zoho Commerce

Zoho Commerce is a comprehensive on-cloud ecommerce platform with order processing, role-based user permissions, inventory tracking, shipping management, serial number tracking, product categorization, analytics, and much more. Business owners can create a storefront using the effortless drag-and-drop website builder, add or delete products, add metadata, employ SEO tags and manage content presentation on their website. Marketers can create landing pages with promotional products and run targeted campaigns. For instance, you can send follow-up emails for abandoned shopping carts and offer personalized offers or coupons for specific products, categories, collections and shipping zones. In addition, customers can use personalized profiles to view current order status...


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12 Reviews of Zoho Commerce

Average User Ratings

Overall

4.33 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(4)

4

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

July 2021

Balakumar from Thulam Foods Pvt. Ltd.

Company Size: 11-50 employees

Industry: Food Production

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

ZOHO Commerce is a Simple & a User-Friendly E-Commerce Platform

Since our business was not a technology intense, we decided to use a 3rd party commerce platform - Zoho Commerce. From day 1, our experience with their sales & customer support team was great. With the help of their support team, I was able to setup & successfully launch our website in 2 hours, since then any additional support or issues was addressed immediately. With the help of Zoho Commerce, our sales grew to 5 folds within 1 year and expecting it to only multiply further. It is very user-friendly for a non-tech person like me. I also feel their pricing is very cost effective. I would strongly recommend Zoho for all SMEs.

Pros

Pricing : It is definitely cost effective & affordable for all small & mid sized companies. User-Friendly: It's very easy to use, even for a non-technical professionals. Initial Integration: was very simple and quick. Customization: Build your website the way you wanted. Customer Support: Both sales & technical support.

Cons

User Password: Signup User ID password can be made simple. Default Content: Few default contents (Eg. out of stock error/notification message and few more) require development. Honestly, no too many cons, compared to their pros.

Reasons for Switching to Zoho Commerce

Had bad experience with SaralPos, explored both QuickBooks & Zoho Books. And decided to go with Zoho Books. Our experience was great and then added Zoho Commerce and other Zoho Applications / Products.

Response from Zoho

Replied September 2021

Hi Balakumar, thank you for leaving us a 5-star review on Capterra, and congratulations on the success of your online venture! We strive to be the ecommerce platform of choice for our customers by providing the right mix of ease-of-use, customizability, pricing, powerful integration features, and customer support, and reading your review just made our day! Marketing TeamZoho Commerce

August 2021

roshini from nature foody to your skin

Company Size: 2-10 employees

Industry: Cosmetics

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

awesome

good you can go for it

Pros

very good e commerce platform high security

Cons

Lesser integration of software such as payment gateway

Reasons for Choosing Zoho Commerce

cheap and better technology and an Indian product

Reasons for Switching to Zoho Commerce

easy to integrate and high level security and privacy

Response from Zoho

Replied September 2021

Hi Roshini, we are delighted to hear you had a 5-star experience running your online store on Zoho Commerce. We are humbled that you have placed your trust in us, and we wish to assure you that our security and privacy practices are built on the foundation of that trust. Your continued support means the world to us! Marketing Team-Zoho Commerce

January 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

January 2021

Worst customer support I've ever faced

another expense on top of Zoho One apps, and much less support provided. I have to wait days to hear back from commerce support. Much less user-friendly than Zoho Sites. Less customization options.

Pros

I love that it's a suite of apps that streamline daily operations.

Cons

The support is awful. Hard to get any real answers and support staff know less about the software and apps than I do at this point. Had to figure a lot of things out myself while waiting for an answer from support. Too many solo apps that require additional monthly subscription fees. Software is buggy and support will just tell you to clear cache/cookies instead of resolving the issue.

Reasons for Choosing Zoho Commerce

already with zoho one.

Reasons for Switching to Zoho Commerce

wanted something more integrated and centralized

July 2021

Howard from Corbell Silver

Company Size: 2-10 employees

Industry: Wholesale

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

Working with Zoho Commerce

Tech support & management really try hard to make things easier.

Pros

We had the best tech support and if like me you do not know how to do something they get on your computer remotely.

Cons

Nothing really negative it was all good setting up Zoho Commerce espei

Reasons for Switching to Zoho Commerce

Quickbooks during covid put our pricing up $110 per month and did not care and once with Zoho One it was a new brainer to add commerce

Response from Zoho

Replied September 2021

Hi Howard, glad to hear you were delighted with the quality of tech support you received from Zoho Commerce for your ecommerce business. We look forward to working with you! Marketing TeamZoho Commerce

March 2021

Srikanth from Cocoa Mantra

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Affordable and yet powerful e commerce platform

Overall experience with Zoho commerce is wonderful. I recommend many small and medium sized ecommerce platform owners to try Zoho.

Pros

1) The software is affordable, they give us for free trial for more than 3 months, which is wonderful to play with the software and we decided it is the best one for our needs. 2) Other eCommerce software don't give many options for customizing, but Zoho has many customization options, which are easy to use and you don't need any developer knowledge. 3) Customer care is wonderful and you can expect a quick response almost all the times.

Cons

Maybe they can improve the speed of the website for 10% more at least by minimizing the code.

Reasons for Choosing Zoho Commerce

1) Zoho is inexpensive 2) Zoho gave me more than 4 months to try their product, by the time I got comfort using it and got all my doubts clarified.