--- title: "Sumsub Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Sumsub. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Sumsub is a good fit for you!" source_url: "https://www.softwareadvice.com/multi-factor-authentication/sumsub-kyc-aml-platform-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [AML Software](https://www.softwareadvice.com/aml/) / [Sumsub](https://www.softwareadvice.com/multi-factor-authentication/sumsub-kyc-aml-platform-profile/) / Sumsub Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/multi-factor-authentication/sumsub-kyc-aml-platform-profile/) Reviews [Alternatives](https://www.softwareadvice.com/multi-factor-authentication/sumsub-kyc-aml-platform-profile/alternatives/) # Sumsub User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 70 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 51 reviews (73%) - 4 stars: 17 reviews (24%) - 3 stars: 2 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - We got the Web SDK up and running in a staging environment in less than an afternoon. - Sumsub has been a reliable partner in helping us onboard users quickly and stay compliant with global regulations. - The relationship with sumsub leverages our compliance system, having reliable and fast results that allow us to grow day by day. ### Most mentioned cons - Before integrating them, we were manually reviewing a large percentage of documents, which slowed down our user onboarding significantly. - Sometimes support team requires too much time to answer some questions. - Sometimes the face validation is a bit annoying when the user needs to turn around the head to complete the step. ## Sumsub customer reviews Showing reviews 1-25 of 70 (page 1). ### SumSub is a great choice when it comes to your customers verification - Overall rating: 5/5 - Reviewer: Ingus L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is easy to use, integration is quick and simple and the products they are developing and improving just aligns with our own development strategy and pipeline #### Cons Reports could be better and more focused. Whilst they have all the necessary information, it feels to need some authenticity to them, maybe in the design of reports --- ### Sumsub KYC/AML Platform short review by KYC Advisor - Overall rating: 5/5 - Reviewer: Tatsiana K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a KYC Advisor I have been using Sumsub KYC/AML Platform during last year and keep doing this under different credentials of a Customer Service Advisor on another product at the same company. Until now, my functional responsibilities within SamSub platform implied, mainly, verification the KYC documents (submitted by the clients) that got into the Spam section, as well as documents that were automatically checked by robotic software (sent for Resubmission). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is quite easy to use, all relevant information is structed in appropriate sections and it has, from my point of view, intuitive user interface. As far as it seems to me as a daily user, such a product is flexible to introduction of required changes and amendments in accordance to the existing business processes which is extremely vital for such a tool. #### Cons I would highlight some shortages in identification of submitted KYC documents (acceptance of inappropriate documents or, on the contrary, refusal of suitable KYC documents) which often go to Spam section. This can also refer to client applications which were automatically sent back for Resubmission of documents (KYC documents were reviewed by this robotic software). In my experience, in overall quantity of client applications the number of incorrectly rejected or accepted documents varies on average up to 10%. Nevertheless, before pointing this out as a flaw, the verification criteria for the system are to be double checked and updated on the regular basis. Since, I am not immersed in the details of this process due to the level of my duties, it is difficult for me to judge whether the inaccuracies I have indicated can be attributed to the shortcomings of this software. As I noticed, this product seems to have a good adaptability to the business process changes considering full scope of instruments this software shows. --- ### Sumsub review - Overall rating: 3/5 - Reviewer: Olga Z. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Couple of issues raised and we are in a doubt of provided solution #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We don't do manual KYCs anymore -time saver for us. #### Cons We didn't have a proper intro into the tool. --- ### A great solution that works almost out of the box - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We integrated the SumSub solution to our workflow in a less painful process than other solutions we used in the past. Which is great for our IT area. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has all the bells and whistles we can ask and if it is integrated through web (not API) it is almost an out of the box solution. #### Cons The integration through API is not as flexible for independent services, for example: biometrics and background checks are one workflow and not be able to use each service independently :( #### Reasons for choosing Sumsub Customer service is awesome and very responsive. --- ### Easy integration with only few steps - Overall rating: 5/5 - Reviewer: Gergana M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros From a developer's point of view, it was important for me to be able to configure, integrate and test the overall process in a test environment. Luckily Sumsub supports that and when we were ready with our SaaS deploying and connecting Sumsub to production was really a piece of cake. Identity verification, liveness check and fraud check are the most important features for us as customers. #### Cons The only thing that baffled us was that the translation keys were different on the staging and on the live environments. It was an issue at first but we managed to handle it. My advice would be to regularly check for updates because the platform is evolving and sometimes there're new translations that have to be adapted and added for the custom added languages which are our case. #### Reasons for choosing Sumsub Price, flexibility and quality of service. --- ### SumSub A breath of Fresh Air - Overall rating: 5/5 - Reviewer: Nicholas A. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Super Support!! And Really good product. Well done to the developers and the management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So modern. The api is very easy to use. SDK's are updated, Modern. Very happy that we chose this KYC #### Cons I found that the documentation is not always 100% accurate. So there were cases where I follow the documentation and the samples were wrong. Perfect example is the questionnaire translations. The syntax on the documentation was wrong and this made me spend a lot of time troubleshooting. I later realised when sumsub support helped me out. the syntax they gave me was different than online doc. I also find the chat support not very efficient. (Not because of the support persons but mostly because I think it seems to be for first line support only) #### Reasons for switching to Sumsub We wanted something more modern with modern SDKs Mobile etc. --- ### Highly recommend to use S&S - Overall rating: 5/5 - Reviewer: Kiryl F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall expiries is positive, we have used S&S for more than 3 years and the level of service provision is growing every year #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The level of support and cooperation is extremely high. They are always happy to help and improve their system. #### Cons The way how we can adjust translation in customization is a bit more complicated compared to other solutions that we have. --- ### Perfect, compliant KYC solution for crypto-businesses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros The solution from Subsub satisfies all of our and the regulator's requirements regarding KYC. At the same time, it is easy to implement and manage. Furthermore, the user flow is very convenient, thus increasing the conversion rate in the KYC process. At the few instances I reached out to the support for clarifications, responses were always prompt and helpful. #### Cons We did not discover any cons so far and are fully satisfied with the solution. --- ### Good! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Modern UI, ease of use and accuracy. Feels like a top quality product. #### Cons There could be more customizations. For example, the web app UI, etc. --- ### A modern AML/KYC platform out there for a grab... - Overall rating: 5/5 - Reviewer: Amit V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered I had a very good experience in terms of the technical orientation of the platform. We had to integrate this platform with our very own Insurance issuance platform and the integration was a breeze. The sales team was friendly and accommodating in terms of flexible terms of commercials. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The user interface is intuitive and provides good flexibility in the way of configurations. The platform provides integration capabilities via its modern REST protocol. The platform offers a flexible workflow (control of flow) needed during the KYC processing. #### Cons The platform would need to add more formats (templates) that can be used to process the user inputs from the customer. The AML accuracy is dependent on the geography, its very powerful in US and EU while lacking in some APAC regions. --- ### Experience of using Sum&Sub - Overall rating: 5/5 - Reviewer: Evgeny B. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Really enjoy working with Sum&Sub's support team #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Background check, detailed workflow of how an ID gets verified, customer service #### Cons Cannot think of anything. Maybe the face recognition sometimes makes mistakes, but that's just that the technology overall needs an improvement, which I understand needs time. --- ### Good service - Overall rating: 5/5 - Reviewer: Alexey V. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Black list and livens check is very useful. #### Cons Customer support it telegram chat was better, then support in site window. Year ago customer support was much better. --- ### Useful tool - Overall rating: 5/5 - Reviewer: Iz F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is really easy to use and implement, the system works well and is easily integrated. #### Cons It is a bit pricey for the limited functionality and uses. --- ### Good service - Overall rating: 4/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Investment Banking - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a good experience with sumsub #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is simple to use and it makes my work easier #### Cons Nothing comes to my mind at this point. Good service! --- ### Easy and Funtional - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cryptocurrencies features and low fees beside good costumer service #### Cons Low security of founds and low method to withdraw --- ### Easy and fast - Overall rating: 5/5 - Reviewer: Jamie M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use is something that stands out. #### Cons Sometimes it can be complicated which is easily fixed with there great support --- ### Quick Support Team - Overall rating: 5/5 - Reviewer: Rly R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 24/7 available support and always there to find solutions. #### Cons Very easy to implement. However, the inserted name and ID check should be developed. --- ### Excellent service, prompt customer service and easy integration - Overall rating: 5/5 - Reviewer: Gianvito P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Advanced verifications, accurate results, prompt customer service #### Cons Initially, the need of a long-term commitment to access the service. However, I'm happy to see that there are now more flexible pricing plans. #### Reasons for choosing Sumsub The accuracy of the checks. The support of a wide range of documents. The prompt customer support. --- ### Great service - Overall rating: 5/5 - Reviewer: Maximilian L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to integrate, cheap, customer friendly #### Cons Sometimes wrong KYC-output (tested multiple times) #### Reasons for choosing Sumsub Best prices --- ### AML platform review - Overall rating: 5/5 - Reviewer: Irina S. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros All in one place, on one screen all the details about the client, pre-view options available, no unnecessary additional windows / tabs #### Cons All fine, I had no issues with this tool yet --- ### Sumsub very usefull - Overall rating: 5/5 - Reviewer: Juan M. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everything is excelent for now #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use for KYC review POI and the POR #### Cons Some descripciones are not clear. For escamoles Where a document is declined. --- ### Worth having it for your business safety - Overall rating: 4/5 - Reviewer: Dorin B. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was a good experience, I have never tested this kind of product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is simple to use, steps are coming next to natural, easy to understand , makes sense what is required in order to set up any new account. #### Cons Sometimes the face validation is a bit annoying when the user needs to turn around the head to complete the step. --- ### Highly recommended! - Overall rating: 5/5 - Reviewer: Charitini T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Easy and efficient electronic identification of clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very flexible solution and a user-friendly platform. Support is also great! #### Cons Nothing. Everything works as expected! --- ### Great SDK and painless integration - Overall rating: 5/5 - Reviewer: Freddy A. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Sumsub has been a massive time-saver for our operations team. Before integrating them, we were manually reviewing a large percentage of documents, which slowed down our user onboarding significantly. The integration was smooth, and once we set up the verification logic in their 'Workflow Builder,' it essentially ran on autopilot. We now verify users in under a minute with a very high pass rate. While the pricing structure took a moment to understand fully, the ROI in terms of saved man-hours and increased conversion rates has been undeniable. It feels like a mature, robust platform rather than just a simple KYC tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The documentation is top-notch. We got the Web SDK up and running in a staging environment in less than an afternoon. The webhooks are reliable, and the sandbox mode is actually useful for testing edge cases. #### Cons Some of the more advanced API features could be better documented. Occasional false positives require manual review, but the dashboard makes it easy to handle them --- ### Seamless and Scalable KYC Solution for Fast-Growing Teams - Overall rating: 4/5 - Reviewer: Grase F. - Verified reviewer: Yes - Industry: Banking - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Sumsub has been a reliable partner in helping us onboard users quickly and stay compliant with global regulations. The platform is especially helpful when scaling to new markets, and their regional compliance knowledge is impressive. We've been able to reduce manual review times significantly and improve our conversion rate. I’d recommend Sumsub to any fintech or Web3 product looking to streamline verification. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The automation of KYC flows and the flexibility to customize verification rules per region have saved us countless hours. The user interface is clean and intuitive, and the integration process was smooth thanks to great API documentation. #### Cons Sometimes, support response time can be slightly delayed during high-demand periods. We'd also appreciate more transparency in pricing for custom volumes. ## More reviews [Next reviews](https://www.softwareadvice.com/multi-factor-authentication/sumsub-kyc-aml-platform-profile/reviews/?page=2) --- Sumsub Reviews, Pros and Cons - 2026 Software Advice