# Novo Solutions Software Reviews, Demo & Pricing - 2026 > Review of Novo Solutions Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/municipal/sharenet-asset-management-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Novo Solutions Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/municipal/sharenet-asset-management-profile/reviews/) # Novo Solutions 2026: Benefits, Features & Pricing Wondering if Novo Solutions is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Novo Solutions 4.3 [(16)](https://www.softwareadvice.com/municipal/sharenet-asset-management-profile/reviews/) Pricing Pricing available upon request ### About Novo Solutions ShareNet Asset Management is a cloud-based IT asset management solution that helps organizations control assets. The platform can be accessed via a mobile application that updates IT departments about the current location, status and condition of organization-wide assets. ShareNet Asset Management helps users calculate depreciation, generate reports, integrate data and view a changelog to get complete history of the assets. The solution provides a built-in Data Import Wizard that allows IT staff to import assets from spreadsheets. It also supports barcode scanning to help users find and update assets in real time. Other key features of the solution include customizable fields, asset grouping, sorting, graphical email templates, manual process automation and email notification. ShareNet Asset Management provides multi-level information security to safeguard user data. It offers SSL encryption and intrusion detection during data transfer. Support is offered via email, phone and through an online knowledge base. Wondering if Novo Solutions is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Novo Solutions User Interface ## Popular Novo Solutions Alternatives Main Product Novo Solutions 4.3 [(16)](https://www.softwareadvice.com/municipal/sharenet-asset-management-profile/reviews/) Ratings Breakdown - 4.19Ease of use - 4.40Value for money - 4.50Customer support - 4.80Functionality Pricing Available upon request Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(520)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.54Value for money - 4.51Customer support - 4.47Functionality Pricing Available upon request Get Price ## Novo Solutions Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Novo Solutions Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Novo Solutions Activity Tracking Alerts/Notifications API Asset Lifecycle Management Asset Tracking Audit Management Audit Trail Barcode/Ticket Scanning Calendar Management Call Center Management Catalog Management Code Enforcement Commercial Properties Configuration Management Contact Database Contact Management Contract/License Management Cost Tracking Customer Database Customizable Fields Customizable Forms Customizable Reports Dashboard Data Import/Export Discussions/Forums Dispatch Management Document Management Email Management Email Templates Employee Management Equipment Maintenance Equipment Management Equipment Tracking Fixed Asset Management For Schools Full Text Search Geographic Maps GPS Historical Reporting Incident Management Inspection Management Inventory Control Inventory Management Job Costing Job Management Job Tracking Knowledge Base Management Maintenance Management Maintenance Scheduling Mobile Access Mobile App Multi-Location Performance Metrics Preventive Maintenance Prioritization Project Management Queue Management Real-Time Data Real-Time Reporting Real-Time Updates Reporting & Statistics Residential Properties Routing Scheduling Search Search/Filter Service History Service Request Management Single Sign On SMS Messaging Status Tracking Supplier Management Support Ticket Management Support Ticket Tracking Task Management Technician Management Third-Party Integrations Ticket Management User Management Vendor Management Work Order Creation Work Order Management ## Novo Solutions Integrations CivicPlus SeeClickFix 311 CRM Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review ## Novo Solutions User Reviews Overall Rating 4.3 Ratings Breakdown 5 44% 4 44% 3 13% 2 0% 1 0% Secondary Ratings Ease of Use 4.2 Value for money 4.4 Customer support 4.5 Functionality 4.8 EJ Eric J. Verified reviewer Oil & Energy 1001-5000 employees Used daily for less than 6 months Review source Reviewed December 2024 Buisness problems novo solutions. 5 This software is a complete package allowing us to take manage and monitor requests from customers and work orders. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: The overall completeness of the software for our buisness needs. Cons: Implementing the software and learning all the features was a bit of a challenge, but well worth learning. Read More LL Luke L. Verified reviewer Government Administration 11-50 employees Used weekly for less than 2 years Review source Reviewed May 2024 Cost-Effective Solution for Asset and Inventory Management 5 Quite please with no major complaints. There's a bit of a learning curve, but once you get the hang of it, it's great being able to tailor the program to your unique needs. Customer support is quite responsive and has helped us with a couple of solutions to some unique problems and ideas we've had. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The level of customization on asset forms, request forms, and user profiles and groups. I was able to easily set up profiles so department employees don't have to see the assets and inventory for other departments, making the program much easier for them to navigate. The customization on forms is especially useful to us, as we can set up a lot of conditional logic for different asset and request types. It's helped us keep track of lots of data we weren't previously able to. It's helped us pull financial data for insurance and audits far easier than before, too. Cons: Some of the UI elements are a bit dated in appearance. Some features, such as the workflow designer, can be a bit difficult to use as a result. In general, though, the simpler appearance works in the program's benefit. I feel if it were more complicated graphically, it would be more difficult to navigate. Read More DS Doug S. Used unspecified for unspecified Review source Reviewed September 2012 Asset Manager 3 We haven't really got into using it very deeply yet, so I don't know what my recommendation would be. As of now I'm not singing praises....yet....we'll see. Ratings Breakdown 3 Ease of use 4 Customer support Pros: The browser based feature was one of the main reasons for purchase. Support was very helpful during install. Cons: The fact that screen features for other modules are present in the single Asset module we purchased is very confusing as to what works and what doesn't. The documentation on your site and through the software is severely lacking. Once again, the fact that the doc for all modules is lumped together makes it hard to find anything. Vendor Response Doug's review was for our classic Novo Asset Manager product. It was part of a multi-app Service Desk solution which did include documentation for the other apps. In 2014 we released our completely new ShareNet Asset Management Cloud solution and have updated this listing for this new product. ShareNet also has other apps you can subscribe to in the suite. These apps can be completely segmented or tightly integrated depending on how the solution is configured. Unfortunately Doug has to have an in-house application and our new ShareNet Cloud Platform is not an option for him. In speaking with him today it seems he has been pretty pleased with the Novo Asset Manager (after he got it fully implemented) and he has remained current on support. Replied February 2015 Read More MA Michael A. Transportation/ Trucking/ Railroad 51-200 employees Used daily for less than 2 years Review source Reviewed October 2017 The learning curve has been longer than we hoped for, but we're getting there. 4 Has greatly improved our ability to hold ourselves to response timeliness and evaluated our performance. Has integrated all our customer feedback into a single datastream with key parts of it requiring no manual intervention. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Once we figure it out, it seems it can do everything we need, and it's been able to integrate with other systems. It's clearly going to be able to grow with our future needs, unlike our previous product. Cons: The end user (in our case, primarily customer service staff) have a fairly clunky user experience. There's a lot of jargon and non-obvious ways of executing things. Seem to have had a few more technical glitches than expected. Some of the integrations were very hard to get configured and honestly we're still not 100% sure they're all working right. Really does seem to require not just a champion but an in-house expert. Vendor Response This review was for our ShareNet software. We have made A LOT of User Interface and Functionality enhancements since 2017. Replied May 2024 Read More SB Stephanie B. Government Administration 51-200 employees Used daily for less than 2 years Review source Reviewed January 2019 Easy to use Work Order Software 5 This software took us from managing paper to being able to keep all of our work and completed work virtually. It is very helpful, time ad cost saving. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This software is beyond easy to use. It is user friendly and keeps all the information we need to keep the work flow moving. Cons: N/A, currently we have not run into any cons to report at this time. Vendor Response Thank you for your review of our ShareNet software. Replied May 2024 Read More SP Stephen P. Education Management 1001-5000 employees Used weekly for more than 2 years Review source Reviewed October 2017 Sharenet has been a very valuable tool for my organization, helps us manage a lot of odd items. 4 The system has really helped us implement and manage our surplus program. It laid a great foundation for us to grow it. Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: The software has a very solid platform with excellent customer support. The built in training videos make understanding the system much easier. The system is also very customizable and can be tailored to track pretty much whatever you want Cons: The system seems to be a little out of date, the app isn't all that great and for the price there seem to be some key features missing. Vendor Response We have made A LOT of enhancements to the User Interface and Functionality since 2017. Replied May 2024 Read More RH Robert H. Used unspecified for unspecified Review source Reviewed August 2012 A Random Title: My Review 3 A KB product needs to do two things well: (1) Support staff need to create articles quickly and easily (2) End users need to find content quickly and easily Unfortunately, these are Novo's two primary weaknesses. Ratings Breakdown 2 Ease of use 5 Customer support Pros: Web-based KB product is independent from Help Desk package Customer Support is excellent Cons: Search engine is horrible and is what will ultimately kill the product at our organization. WYSIWYG editor is difficult to work with. It inserts it's own code; makes odd corrects; and it works best only with IE. Cannot build articles based on permissions like you can with wiki apps I've seen. Why is this important? If you have an article with content for three different viewers (example: end-user content; additional content for help desk agents; even more content for tier 2 support agents) requires 3 articles instead of one. Difficult to embedded videos that then can be sent as an e-mail message to end-users. Without going in to a lot of detail as to what that means, basically, I can make your product do what I need but not without A LOT of manual manipulation. Read More MC Marta C. Used unspecified for unspecified Review source Reviewed September 2012 Review of Product 4 This is a very good product. It is very easy to use and has made maintaining our knowledgebase very easy to do. Ratings Breakdown 5 Ease of use 4 Customer support Pros: We used another product before migrating to the Novo Solutions KnowledgeBase platform. This has greatly simplified our knowledgebase updating and maintenance. The updates take place immediately which is a great time-saver. Our agents have access to the most current information when they need it. Cons: Reporting. This feature is not very intuitive and could probably stand significant enhancements. I could use reports on who is logging in and when. We are billed on a login basis but I don't have any reports to tell me how many logins occurred. I really need that type of report. Vendor Response Our Novo Portal software has a Knowledge Base Article View Log feature (added in 2015) that allows users to create detail and summary reports with the built in Report Writer. This provides a high level of visibility into how the Knowledge Base is being used and who is using it. Replied May 2024 Read More DG Dhiraj G. Used unspecified for unspecified Review source Reviewed August 2012 Feedback 4 It's simple and works for us now, but if we get bigger and more mature with our processes, the push for us to get a more comprehensive tier 1 system will come forward. I feel Novo could add those features too, but then don't know how much effort it will take. Ratings Breakdown 5 Ease of use 4 Customer support Pros: It's very simple and easy to use and make changes to configurations. Doesnt need a lot of ramp up time to be able to use the tool. Cons: There's quite a lot of enhancement requests, functionality we desire to make the system meet our needs more. Novo could develop those if possible in the future - Mature process around service levels, response time tracking by statuses, Customer Requests Search functionality, Reporting for Customers, be able to paste screenshots in tickets, Read More JT James T. Used unspecified for unspecified Review source Reviewed September 2012 Great Product 5 I would recommend this product to any organization that needs a workorder system for help desk, knowledgebase, and overall ease of use. Ratings Breakdown 5 Ease of use 5 Customer support Pros: We've been using Novo for several years now, and it performs great. Very little maintenance, and gets the job done. Not time consuming and intuitive to use. Cons: every now and then the active directory integration stops work and you have to reopen your browser or sometime restart the server/services. Not really a big deal though Vendor Response This review was for our Novo Portal Knowledge Base Software. Replied May 2024 Read More Showing 1 - 10 of 16 Reviews [See All Reviews](https://www.softwareadvice.com/municipal/sharenet-asset-management-profile/reviews/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **12** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **9** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **5** times Stuck Between Options? Our experts can help you compare Novo Solutions with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice