Jackrabbit Music

RATING:

4.5

(73)

About Jackrabbit Music

Jackrabbit Music is a cloud-based class management software that helps music schools handle online registrations, track attendance and process payments on a unified platform. Instructors can use the application to view daily, weekly or monthly classes using built-in calendars, generate absence reports and monitor students’ progress and achievements. Jackrabbit Music’s billing and payment management system enables organizations to display fee structures across user accounts, calculate discounts and automatically send payment receipts to clients. The application offers a parent portal, which allows users to update learner’s information, view daily schedules and track attendance. Additionally, it allows administrators to notify students, parents, and staff about opera...

Jackrabbit Music Pricing

No contracts, pricing based on total student count. 1-100 students: $49/month 101-250 students: $89/month 251-500 students: $129/month 501-1000 students: $169/month

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

Jackrabbit Music automatic billing
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Jackrabbit Music Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Jackrabbit Music

1 - 5 of 73 Reviews

Marge

Music, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2022

Detailed review- holding nothing back

We really like this software overall. It's made a lot of things easier for us as a business, and there is still so many unexplored features that we still have to try.We will definitely continue using this product for the foreseeable future. I think the only thing that would make us switch away from this product, would be if our music studio hit and enrollment level that just got to cumbersome for the software. At that point we might switch to something more heavy duty like MindBody, which has definitively better and more user-friendly scheduling and billing capabilities; But that's something to reassess farther down the line.

PROS

I love that this software was such an upgrade from what we were using before (Course storm), and that the price point is perfect for where we are as a program. I love that the price only increases as our business increases, so you know what to anticipate.One thing I really want to point out is the website integration! You can set up your website so that class is automatically pop up when you have them in jackrabbit! It is taking so much work off of my marketing team. With our previous software, we had to do a website update every time we made any sort of change. Now I can just make the change in jackrabbit, and it changes itself on our website!I love the wealth of information that you can collect. Allergies, emergency contacts, taking notes, marking problem accounts. There's so many ways to customize your information, your classes, your scheduling, your emails, pricing, and ETC.THE HELP OPTIONS! I've never in my life use a software that has a help and instructional option as comprehensive and well done as jackrabbit. I almost never need to schedule a zoom call or call in to get help with anything. Literally any question you have you can find in their database. If you do run into something that you just can't figure out, it is super easy to set up a 15-minute zoom call, and they pull up your account and walk you through it. Their account assistance is amazing!Lastly- the wealth of features. There are so many different features in the software!

CONS

My biggest qualms with jackrabbit software:Customer billing requires a lot of work. There's some automation available, but it doesn't work correctly if you haven't gone through your system and double checked everyone's categories. I also don't think there's an option to automate e-payments. That means that whatever your billing cycle is, you have to go in every month to do it. I would just really love to check a box that says Susie gets charged $100 a month, and then never have to think about it again until Susie quits.

Reason for choosing Jackrabbit Music

We chose jackrabbit software because It offered the greatest functionality and customizations, for the most reasonable price point. It also allowed us to stick within our branding, and use our already made platform.

Reasons for switching to Jackrabbit Music

I previous software was not only more expensive than jackrabbit, but also did significantly less. What coursestorm was charging us for, we could have done for free with a Google form and a Venmo link.

Anna

Music, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed March 2022

Critical features are missing

The best thing about Jackrabbit is its support team. They are always there to help and guide through problems.

PROS

We hoped it would be a complete music school management software, but it is not.

CONS

Signing up for the software we realized that a few critical features were not there, but were assured that it is under consideration. Two years later, after multiple "idea suggestions" with an overwhelming support from the fellow users these critical for any music school features are still missing. There is still No Store feature and No private lessons feature. Dance Recital Ticketing and the Uniform are not useful to a music school. Considering other options now. The only thing stopping me is the amount of time we spend learning and organizing, but unless the Private lessons and the store would be include, the switch will happen.

Reason for choosing Jackrabbit Music

Price point and a hope that all the "promised" features would be included. Considering switching to Aplos now.

Violet

Music, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed December 2022

Jackrabbit Music Review

So far, Jackrabbit Music has helped us achieve our goals in building our music program, however some times I feel like I spend more time trying to figure out how to finish a task than the task itself. I am grateful for the top notch customer service however, as they are always there to help me find my way through the program.

PROS

I like that there are multiple options for setting up classes, events, etc. and that I am able to access contact info for all of my clients.

CONS

The private lesson module is not ideal. I should be able to reschedule a one off lesson or cancel a lesson easily so that it reflects better on my calendar. I am unable to mark attendance for my instructors without having to be added to their class and accessing the portal. I also wish there was a way I could reschedule a one off lesson without having to create a whole new "class". The interface is outdated and some times hard to find your way around.

Reason for choosing Jackrabbit Music

Price

Sarah

Education Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

I Love Jackrabbit

Before Jackrabbit, we used 4 different databases. Jackrabbit has made our lives SO much easier!

PROS

Jackrabbit has made it SO easy for our piano school to maintain our database, keep in touch, and bill our customers.

CONS

The only thing I would change is the way that registration fees are set up. We are forced to use another software for our classes that have different fees, which is inconvenient.

Reason for choosing Jackrabbit Music

Jackrabbit had every single feature that we needed to run our business smoothly.

Reasons for switching to Jackrabbit Music

Jackrabbit is superior.

Lachelle

Performing Arts, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

They continue to improve!

They have made a lot of upgrades and continue to meet the needs of their customers.

PROS

All their systems work together. It is a one-stop program and integrate everything within the studio. I got rid of my Quickbooks, merchant account, outside scheduler when I moved to Jackrabbit. I could get rid of our communications systems except it would be too hard to move everyone over at this point.

CONS

We do group classes and private lessons. Even thought they say they handle private instruction, they don't do it well. So if a student wants to take an every other week lesson, those are all separate class enrollments. So in that case, it is not friendly to a private studio. We had been with them before and for another program due to this. We came back because we needed an integrated system. I figured we'd come up with a work around.

Reasons for switching to Jackrabbit Music

We needed a more stable invoicing/payment platform.