--- title: "Jumbula Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Jumbula. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Jumbula is a good fit for you!" source_url: "https://www.softwareadvice.com/music-school/jumbula-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Dance Studio Software](https://www.softwareadvice.com/dance-studio/) / [Jumbula](https://www.softwareadvice.com/music-school/jumbula-profile/) / Jumbula Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/music-school/jumbula-profile/) Reviews [Alternatives](https://www.softwareadvice.com/music-school/jumbula-profile/alternatives/) # Jumbula User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 127 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.5/5 - Value for money: 4.8/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 84 reviews (66%) - 4 stars: 30 reviews (24%) - 3 stars: 9 reviews (7%) - 2 stars: 3 reviews (2%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Jumbula has helped us move from a mess of Google Forms and Spreadsheets to one location for families to register and to document their information. - The flexibility in the fee structure is also great and allows us to easily implement different kinds of fee structures based on the needs of the program (price per person, price per carload, price per [whatever else], tiered structure/sliding scale, etc). - Another interesting feature that I really appreciate is the option to password-protect programs - this means that we can now have early registration as a member benefit (we tell our members that the password is the same as their member coupon code - because Jumbula also has coupon codes). ### Most mentioned cons - We invoice families after they do semester registration, and we weren't able to do that on Jumbula. - Also, the customer success role just set us up for failure with a lack of knowledge and lack of presentation and communication skills. - They respond hours later, usually in the middle of the night, and they don't even answer the questions asked in the initial request. ## Jumbula customer reviews Showing reviews 1-25 of 127 (page 1). ### 3.5/5 Does what you need, not what you want - Overall rating: 4/5 - Reviewer: Angie R. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it’s a large multifunctional platform that can do a lot of different things, but its size and capabilities make it a little buggy. It does what I need it to do, but it has some small quirks that I take issue with. I'd love to see some better UX/UI features in newer updates #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I appreciate their customer support team, since Jumbula has so many functionalities it can be hard to know what certain things mean and do, and the people on the customer service team are very helpful in walking you through how to do things - especially the live support from actual people (not AI) #### Cons A bit buggy and not intuitive to navigate - there are a lot of words with vague meaning (or icons like an eye for) to denote very specific things in ways that are really not intuitive and there are some programming features that don’t make sense (for example when I program certain registration forms, if someone registered for more than one class it defaults to a different registration form instead of the one I programmed, unless I change it on for every program - why would this need to be a different form?) #### Reasons for choosing Jumbula DSP didn't have customizable registration forms for each individual class, camp, etc. we offer. #### Reasons for switching to Jumbula The RegPack software was difficult to navigate and it took awhile for the customer support team to get back to us on issues that came up. --- ### Great software! Great value! - Overall rating: 4/5 - Reviewer: Abeir L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Generally a great program registration and check-in/out attendance tracking software that meets the needs for a small nonprofit organization like us. The attendance tracking feature makes it more worth than a simple Google Form or TypeForm. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service has been responding promptly with helpful answers. Integrates easily with our website. We really like how the software has a mobile app and that we can assign different permission levels without overcomplicating it. We've noticed general improvements in the last few months. #### Cons The admin dashboard can feel somewhat clunky, but I know they’re working on updates, including the new Next-Gen Jumbula Dashboard. The registration portal already has a more modern look, as shown in the website screenshots, compared to the backend. There’s a bit of a learning curve, but overall it’s manageable and learnable. #### Reasons for choosing Jumbula Price is more friendly for a small nonprofit and your website had a section about it #### Reasons for switching to Jumbula Attendance tracking is an important feautre we were looking for. #### Vendor response Hi Abeir, Thank you for taking the time to share your experience with Jumbula—we’re so glad to hear that our customer service team has been responsive and helpful, and that the website integration, mobile app, and user permission settings are working well for your team. We also appreciate your candid feedback about the admin dashboard. You're absolutely right—we’ve been actively working on improving the backend experience, and the upcoming Next-Gen Jumbula Dashboard is a major step in that direction. We understand there can be a bit of a learning curve, and we're glad to hear it’s been manageable. As always, we’re here to support you along the way and make that transition as smooth as possible. Thanks again for being part of the Jumbula community and for helping us grow with your feedback! Best regards, The Jumbula Team Replied October 2025 --- ### Registration Made Easy but it stops there! - Overall rating: 3/5 - Reviewer: Lyndsay S. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I gave Jumbula a fantastic review after our families used it for registration but then quickly realized the school usage side is clunky, not user friendly, and essentially useless to us. I was so hopeful that Jumbula was the answer to our registration needs, but it isn't. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Families using it to register was great. I have very few questions when families are registering for classes. Set-up is moderately easy. #### Cons Once the families have registered, using the information in the software to take attendance, make class lists, communicate with families, etc is a NIGHTMARE. The answer to most of my questions is "our app doesn't support that". There are SO MANY LIMITATIONS it makes the software unusable in our school. It's frustrating. --- ### Very happy with our choice of Jumbula - Overall rating: 5/5 - Reviewer: Michele M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I find Jumbula to be very useful and practical at getting our classes filled. We work with individuals who have developmental disabilities, so most sign-ups are conducted by their parents, some of whom are not very tech-savvy due to being from an older generation that predated the widespread use of computers. I have found that Jumbula seems to be pretty easy for them to access and use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of posting new online classes. The app has been very helpful for our organization to access sign ups quickly. #### Cons I have had difficulty at times figuring out some of the functions, but I have always been quickly helped by sending an email asking for assistance. #### Reasons for choosing Jumbula Just seemed like the better choice to me. #### Reasons for switching to Jumbula Sqaurespace had limitations and they didn't have the access to class sign up lists that our instructors needed. #### Vendor response Hi Michele, Thank you so much for your thoughtful feedback! We're thrilled to hear that Jumbula has been helpful for your organization and that it's made posting and managing online classes easier. It's especially meaningful to know that the platform has been accessible for the families you serve — we strive to create a user-friendly experience for people of all backgrounds and levels of tech comfort. We appreciate you mentioning the occasional difficulties you've had navigating certain features. We're glad our Support Team has been able to assist you quickly, and we'll continue working to improve the clarity and usability of our tools based on feedback like yours. Thank you again for your kind words and for the important work your organization does. The Jumbula Team Replied October 2025 --- ### A great tool for growing orgs - Overall rating: 4/5 - Reviewer: Ryan H. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We've been using Jumbula for years and enjoy it with no plans on switching. As our org grows, it's been able to grow with us. It's affordable and practical. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Jumbula is constantly improving their product and take client feedback seriously. Jumbula has helped streamline our process and centralize our operations. #### Cons There is still room to improve their apps for mobile devices. The family facing platform is okay but could use some usability improvements. Parents still don't seem to know how to navigate and where to do things. #### Reasons for choosing Jumbula Price and offerings for after school management #### Reasons for switching to Jumbula The platform wasnt built for OSzt programs and was expensive #### Vendor response Hi Ryan, Thank you so much for your thoughtful review and for being a long-time Jumbula user—we truly appreciate your continued trust in our platform. We're glad to hear that Jumbula has helped streamline your operations and grow alongside your organization. Feedback like yours plays a key role in how we continue to improve. Regarding your note on mobile usability, we wanted to let you know about the My Jumbula App, which is designed specifically for parents to simplify navigation and enhance their overall experience. Thanks again for your support and valuable feedback! Best regards, Camila Replied October 2025 --- ### Jumbula for ease and innovation - Overall rating: 5/5 - Reviewer: Chris P. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I feel valued as a customer. My clients want a quick and easy way to register their children for our programs, Jumbula delivered it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Short learning curve and lots of support. Jumbula makes it easy to hit the ground running and start collecting registrations. #### Cons Missing some customizable features, made suggestions to Jumbula and they are working on implementing. #### Reasons for switching to Jumbula Additional feature set makes Jumbula second to none for hosting and managing my classes and camps #### Vendor response Hi Chris, Thank you for your kind review! We're so glad to hear that Jumbula helped you hit the ground running and made the registration process easier for your clients. We especially appreciate your feature suggestions—customer input is a key part of how we prioritize improvements, and we're happy to hear you feel supported and valued. That’s exactly the experience we aim to provide. Thanks again for being part of the Jumbula community! Best regards, The Jumbula Team Replied October 2025 --- ### Highly Recommend - Overall rating: 5/5 - Reviewer: Michelle W. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered The team is very friendly and always responds quickly to emails. They are also very open to feedback in order to help improve the quality of their product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to use, the price you pay is very reasonable for the high quality product you are getting and it covers everything I need it to do for our programs. #### Cons Sometimes it wasn't as user friendly for parents as I would have liked. They either had issues with doing registration or couldn't figure out how to do certain things. #### Reasons for choosing Jumbula It seemed to be able to do everything we wanted in one product for a great price. #### Vendor response Hi Michelle, Thank you so much for sharing your feedback! We're thrilled to hear that you find Jumbula easy to use, reasonably priced, and able to meet your program needs. We appreciate your honesty regarding the parent experience. Making registration as smooth as possible for everyone is very important to us, and your comments help us identify areas to improve. It's also wonderful to hear that you've had positive interactions with our team. We always strive to provide friendly, responsive support and to listen to feedback to make Jumbula even better. Thanks again for taking the time to share your thoughts! Best regards, The Jumbula Team Replied October 2025 --- ### Highly recommend working with Jumbula - Overall rating: 5/5 - Reviewer: Clarity C. - Verified reviewer: Yes - Industry: Child Day Care Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I've been very impressed and happy with my overall experience. I have already recommended it to friends and family that are looking to start programs of their own. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros My small business has been in operation for 3 years now and I've always felt supported through my inquiries about the functionality and capabilities of the Jumbula platform. The support team is highly responsive, and I've witnessed them actively make changes to their system based on my feedback about ways to improve. I love how easy it is for families to register once they've established a profile, and the mobile app now provides easy access to pertinent camper/family contact information while I am out running camps and away from my laptop. Their reporting has significantly improved too! #### Cons There was a significant learning curve with building camp sessions, organizing seasons, and tracking the information that I deemed necessary at the time my small business was being established. The app was a bit hard to navigate at first, but I am more comfortable after lots of practice. There is still room of improvement with providing options for families to sign their kids in and out with a camp-based program. The way that aspect of the platform is currently designed seems to cater more to afterschool care and similar programs who see the same roster of families for weeks or even months at a time. #### Vendor response Hi Clarity, Thank you so much for taking the time to share such a thoughtful and detailed review! We truly appreciate your kind words and are thrilled to hear that you’ve felt supported over the past three years—that means a lot to our team. We’re especially glad to hear that the registration experience, mobile app access while running camps, and recent reporting improvements have been helpful for you. It’s also great to know that your feedback has played a role in shaping platform improvements—we genuinely value insights from customers like you. Thank you again for your recommendation and continued trust in Jumbula. We’re excited to keep growing alongside your business and supporting your success! Replied February 2026 --- ### Great registration system & organizational platform - Overall rating: 5/5 - Reviewer: Judit S. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered We’ve been using it for 8 years now! Our customers are familiar with it, and the registration process is simple and easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fast, responsive customer service, always helpful, friendly, and open to feedback, suggestions, and continuous improvement! #### Cons A bit tedious to generate the custom reports we need. It would also be great to have a chess tournament data extraction feature. #### Vendor response Hi Judith, Thank you so much for your thoughtful review and for being with us for the past 8 years—we truly appreciate your continued trust and partnership! We’re especially glad to hear that you’ve had a positive experience with our customer service team and that you find the registration process simple and easy for your customers to use. Your kind words mean a lot to us. We also appreciate your feedback regarding custom reports and the idea of a chess tournament data extraction feature. Suggestions like yours are incredibly valuable, and we’ve shared this with our product team for review as we continue working on improvements. Thank you again for your support and for helping us grow through your feedback! The Jumbula Team Replied April 2026 --- ### Museum After School Registrar - Overall rating: 5/5 - Reviewer: Cara N. - Verified reviewer: Yes - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience using the Jumbula platform for the T.W. Wood Museum’s Afterschool Art Program has been positive, though it did come with a learning curve. At first, understanding the full process and where specific functionality lived within the system was challenging. However, once I spent time learning the layout and workflow, the platform became relatively easy to use and made much more sense as a whole. We use Jumbula to manage our museum’s afterschool art programs, including registration, participant management, and communication. From an administrative standpoint, it’s largely a matter of becoming familiar with where tools and settings are located—once that happens, the system works smoothly. On the front end, the parent experience has been very good. Parents have found the registration process straightforward, and the parent portal is easy to navigate and understand. Overall, Jumbula has proven to be a functional and effective platform for managing our afterschool programs once the initial learning phase is behind you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's a great platform to manage our afterschool programs and summer camps. It has made it easy for parent to register and allowed us to track registered children and efficiently manage our programs with good reports. #### Cons I wish the registration process allowed parent to be able to register for our after school program and in one order select all the days they want their child to attend. Instead now they have to register each day individually. The initial learning curve is a bit challenging, but once it's learn its easy to manage and update #### Vendor response Hi Cara, Thank you so much for taking the time to share your detailed feedback about your experience with Jumbula. We're delighted to hear that the platform has been effective in managing your afterschool programs and summer camps, and that parents find the registration process and portal easy to use. We truly appreciate your candid comments about the learning curve and the registration workflow for selecting multiple days. Your insights are valuable and help guide our ongoing improvements. We're glad to know that once familiar with the system, it has become easy to manage and works smoothly for your team. Thank you again for choosing Jumbula to support the T.W. Wood Museum's Afterschool Art Program. Best regards, The Jumbula Team Replied December 2025 --- ### Easy to use registration platform - Overall rating: 4/5 - Reviewer: Phebe M. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Jumbula has met our registration needs over the past three years. The costumer service support has increased in promptness over the past three years, and all of our concerns have been addressed and resolved. We really appreciate being about to reach out to the support team and have such great communication. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ability to house all information in one place, and the straightforward navigation of the dashboard and interface. It is easy to use and learn (great tutorial library). Love the pre-registration function, and overall user experience. #### Cons You lose your place if you hit the back button, and it takes you to random pages. Sometimes to the people page, invoicing, or dashboard. If you have been setting up a camp for a while, it sometimes times out and won't save and you loose all of your edits. Some of the functions are a bit clunky and require many steps. You can't refund a family for multiple orders at once. #### Reasons for choosing Jumbula Our website kept crashing during summer camp registration, because we had a custom-built registration platform and website. Wanted an off the shelf product for registration of summer camp and all our other programming that was housed off our website, that was easy to use, could house all participant information, would not crash, and had a reliable customer service team. We chose Jumbula because of cost, functionality, and customer service #### Vendor response Hi Phoebe, we appreciate you taking the time to share your experience. We understand your frustration with the back button behavior and timeouts. These are areas we're prioritizing for improvement in upcoming releases. We're also exploring options for streamlining multi-order refunds. We're delighted to hear that our customer service has been responsive and that we've addressed your concerns effectively over the past three years. Your feedback is invaluable as we continue to enhance Jumbula. Replied April 2025 --- ### Flexible and Customizable - Overall rating: 5/5 - Reviewer: Tina H. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great! They were always prompt in answering email and phone calls. Our onboarding specialist, Ignacio, is very approachable and makes asking questions, training our staff or trouble shooting easy. The platform is easy to use, and there are lots of tutorial videos and articles to guide you through learning their system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software had the properties we needed to sell our program the way we wanted to. We have multiple registration periods a year, and we are able to sell our classes and future classes at the same time - while offering additional merchandise at the time of purchase. #### Cons We wanted to be able to create reports in a more customizable way than is currently available. However, the Jumbula team is very open to suggestions on how they can make their product even better. We felt very heard and are sure that their ongoing enhancements will work out any issues we are currently having. #### Reasons for choosing Jumbula We chose Jumbula because we were able to set up our registrations in a very custom way. Also, the cost of Jumbula was much better - and had a monthly subscription option instead of only a per-transaction fee. Another big selling point for us was the email campaign features. We really loved that their system auto removes duplicates and that parents can unsubscribe directly from the email they receive and it gets stored in our mailing lists. #### Reasons for switching to Jumbula We wanted to be able to hide a class registration from the public - and invite only current students. They did not have that capability. 6Crickets also made it fairly clear that we did not own our customer's information, which we didn't like. And lastly we wanted to be able to sell multiple (future) blocks of classes at one purchase instead of parents having to re-register. Again, 6Crickets did not have that capability. They also were not very transparent with their Marketplace enrollment. --- ### I love the Jumbula team - Overall rating: 5/5 - Reviewer: Karina H. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When I first contracted with this company, I was focus on a couple of particular solutions in a cost efficient way. As things progressed, we ended up solving a lot more at no additional cost. Just it was there. I have a second business and I had no doubt to jump once more and use the same system for that other business as well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciated the support during the training and setting up process, but the best has been the positive feedback we’ve received from parents regarding the easiness of the registration process. When parents tell you how smooth this system (Jumbula) was compared to others around, that praise seriously confirms you made the right choice. #### Cons A few more features could be added for mailing campaigns but I know the Jumbula team is already working on it. #### Reasons for choosing Jumbula Price-benefit relationship, much direct and focused customer service. --- ### Review from ESEdF - Overall rating: 5/5 - Reviewer: Laura J. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered It has been great having a website just for our classes and camps at a reasonable price! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Support is great! They are quick to respond, always helpful and open to suggestions. Shout out to [SENSITIVE CONTENT HIDDEN] - thank you for your consistent help and patience!! [SENSITIVE CONTENT HIDDEN] was very nice to work with during the consultation process, helping to make the set up easy! #### Cons The reports can be too much - too much info to slog through to get what I need and it has to be done for each season. I wish that when I created reports with exactly what I need on them, those report options would be available for other seasons. #### Reasons for choosing Jumbula Being a non-profit, raising money for public education, we needed an affordable product, and one that was easy to use. The other 3 we looked at were much more expensive because they offered a lot of extra things that we did not need or want. #### Reasons for switching to Jumbula The office had used eTapestry for many years but it was a terrible solution. I really pushed to make a change so I did not have to use it for classes anymore. --- ### Camp Fire Heartland - Overall rating: 5/5 - Reviewer: Rachel C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered The support team has been great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's very customizable! It works really well with what we use it for and it looks like our organization! #### Cons Some things take a while to find to utilize. There are specific aspects I wish it had but nothing too dire. #### Reasons for choosing Jumbula Same as above. #### Reasons for switching to Jumbula It costed too much money and we did not need all of it's features that we were paying extra for. --- ### Efficient, great reporting and seamless to setup - Overall rating: 5/5 - Reviewer: Nicola J. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Seamless, super helpful and a bookings system with great functionality. I feel like we have only scraped the surface of its capability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Jumbula for our Youth MTB Charity in NZ to book term programmes and holiday camps. Jumbula was a breeze to setup. The support team were super helpful in customising some back end functions so it met our customers time zone, dates and currency. Quick onboarding and setup - we were up and running and taking our first holiday programme payments in less than a week (incl loading our data/camps). Super responsive sales team handled all our queries efficiently. We love the slick and professional looking web connection, how easy it is to use for Customers, and the ability to capture information, export it and reporting functions. The functions on this software will possible save us about 4 weeks of admin / year which is so valuable to us! #### Cons No Cons at all. Anything we have needed to change/customise the support team have logged it and turned it around quickly. #### Reasons for choosing Jumbula ease of use compared to alternative...... #### Reasons for switching to Jumbula Didn't have the functionality we required #### Vendor response Hi Nicola, Thank you so much for your wonderful feedback! We’re thrilled to hear that Jumbula met your expectations and helped make your setup and onboarding process smooth. It’s great to know that the platform is saving you valuable time and that both your team and your customers are finding it easy to use. We truly appreciate your kind words about our support and sales teams. Please know we’re always here to help whenever you need us. Best regards, Camila Replied August 2025 --- ### Good basic registration system - Overall rating: 3/5 - Reviewer: Nicoshia W. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Jumbula has been okay. Since, July, I stopped contacting customer service because they were non-responsive for customer service help (I think I asked for help two times before giving up this was not the case when I first started working with Jumbula). I managed and figured it out on my own afterwhile. My summer camp is almost over and I'm willing to give them another try next summer. Hopefully, the aforementioned items will be taken care of. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I love that this software is affordable and has the opportunity to be great. In the beginning, the customer service representative was very helpful in helping me setup the system. The software has some great functionality like the check-in/check-out tool and personal website page. The registration form once setup is easy to follow and use. #### Cons The functionality for managing volunteers is missing. I couldn't schedule or manage volunteers on this platform nor staff really. The interface with WIX doesn't work well, and activating payment via customer service. The Jumbula website page they provide is great but the registration information for families to register would not save by grade appearing out of sorts once published on the website. There was no fix for this. #### Reasons for choosing Jumbula We just launched a summer camp this summer (small camp less than 40). I chose Jumbula because of the price and the said functionality during their presentation. #### Vendor response Thanks for your feedback! We appreciate your positive comments about our software's affordability and potential. We apologize for the challenges you faced with managing volunteers, the WIX interface, and customer service responsiveness. We value your input and will strive to address these issues in the future. We look forward to having another opportunity to serve you next summer. Thank you for your patience and feedback! Replied July 2023 --- ### An after school and camp provider's dream come true in the making. - Overall rating: 5/5 - Reviewer: Heather S. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered As a rapidly growing company, Jumbula was an answer to our administrative prayers, but the ease of use wasn't everything we had hoped for. Still, I believe that with time we will learn all of the functions and sufficient workarounds. Meanwhile Jumbula is constantly updating features in an attempt to improve, so I am optimistic that we will love it one day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love having all of our processes in one place. Registration and waivers, family information, invoicing and attendance. I no longer have to switch between multiple platforms and spreadsheets. As we expanded greatly over the past year, our administrative tracking needs have too. #### Cons Most of what I dislike about this software is involving the user interface and user experience. I feel that Jumbula could easily go from good to GREAT if this area alone was improved. The other part is the staff being trained to explain what functionality the software does have, and being intimately familiar with it. I realize that our company has unique needs, but I'm constantly running into issues with functionality that slow me down or cause me to have to create workarounds, increasing my administrative workload. I'm optimistic that with time and better staff training this will improve. #### Reasons for switching to Jumbula We wanted to have everything in one place. #### Vendor response Thank you for your detailed review, Heather. We’re pleased to hear that Jumbula has been helpful in consolidating your processes, and we appreciate your candid feedback on the user interface and training. We understand how important ease of use is, especially as your organization grows, and your suggestions are valuable as we work on improving these areas. If you have any specific examples of the challenges you’ve faced, we’d love to hear them to better assist you. We're committed to making Jumbula work even better for you over time. Replied September 2024 --- ### Theater School - Overall rating: 5/5 - Reviewer: Kristen L. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is affordable/user friendly/ and easy to integrate on my website. #### Cons Limited options at times. The forms could be better looking. #### Reasons for choosing Jumbula Price #### Reasons for switching to Jumbula Wufoo was not working for us. We needed better featured. #### Vendor response Hi Kristen, we are glad that the software is working well for you. Remember that you can always send us emails and that we offer a chat live feature from our website :) Replied October 2023 --- ### Buyer Beware!! - Overall rating: 2/5 - Reviewer: Julie T. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience has been horrific. We have had numerous issues with getting the product to work for us and have spent countless hours emailing and trying to get help from their customer service. We have put in many help "tickets" that have never received any response. Most recently we have been trying to cancel and can not get anyone to return our calls or emails. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros While there were a few things that we liked about Jumbula the bad definitely outweighed the good and made this product painful to use. #### Cons Customer Service, ease of use, lack of functionality, reporting, credit charges #### Vendor response Hi there! We're really sorry to hear about your frustrating experience with Jumbula. We understand the importance of reliable customer service, and we apologize for any inconvenience caused. We value your feedback and want to make things right. Could you please provide us with your contact information via private message so that we can personally assist you in resolving these issues? Thank you for bringing this to our attention, and we look forward to resolving your concerns. Replied July 2023 --- ### Excellent program for Summer Camps - Overall rating: 5/5 - Reviewer: Sari M. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent! It has made it so easy for us to run our camps #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We found the set of Jumbula to be simple, quick and very straight forward. Support was prompt and always helpful! It was easy to have it in Canadian dollars, where other program did not offer us that. #### Cons Setting it up took a bit time, but once we figured it out it all was good! #### Reasons for choosing Jumbula It was the best! Using Canadian dollars for us was a must and Jumbula made that happen! #### Reasons for switching to Jumbula The other system took so much time. It did not have any of the features Jumbula has. #### Vendor response Thank you for your positive feedback, Sari! We're thrilled to hear that Jumbula has made managing your summer camps easier and more efficient. We're always here to help and appreciate your support. Happy to have you with us! Replied May 2024 --- ### From 380 customer service interactions per summer season...to ONE. - Overall rating: 5/5 - Reviewer: Salil M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Did you read the part about reducing customer service interactions from 380+ to 1? We've saved so much admin time that we got busy with other thing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jumbula has completely streamlined and revamped our daycamp registration process. We've gone from 2017, nearly 400 customer service interactions for our daycamps (almost a 1:1 ratio for registrations to interactions, each one anywhere from 15 minutes to over an hour)...to ONE for 2018, and that one mostly involved getting her started by clicking the right link. Super streamlined and intuitive, with a well-thought-out GUI that makes sense to busy parents. #### Cons Reporting needs some work; it would be nice if all reports lived in the same place. The administrative side of things isn't quite as intuitive as the customer-facing interface, but it's also not bad: reasonably speedy, pretty interface, etc. Responsive design would also be nice, or a mobile admin app for tablets / phones. --- ### Satisfactory Software - Overall rating: 3/5 - Reviewer: Emma A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Overall experience with Jumbula is satisfactory. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Staff are supportive when we do request tech support #### Cons The software could be more user friendly for both the organization and its participants. #### Vendor response Thanks for the review! We appreciate the support from our staff and value your feedback on the software's user-friendliness. We're constantly working to improve. Your satisfaction is important to us. Let us know if you have any further suggestions. Replied July 2023 --- ### Great registration software - Overall rating: 4/5 - Reviewer: Sunje O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Well functioning registration software for a reasonable price. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Jumbula has reduced the amount of time we spend on our after-school yoga program registration dramatically. It offers many useful features from roster creation to email campaigns, an app for instructors to access rosters and sign students in and out, financial reports, a program calendar, and much more. The registration process is easy for parents. Most of our families sign up repeatedly — once they create an account, they don't have to enter all their information again, saving them time as well. Jumbula's customer support is outstanding, responding quickly to any questions or concerns. We also appreciate that the developers are very receptive to customer feedback and continue to improve the software, adding new features on a regular basis. #### Cons Even though the software is designed well and relatively easy to figure out on your own, a few more tutorials would be helpful. We would also like to see a store feature, and we were told that it is in the works. There is a way to add products in the current version, but it is very limited and does not include any drop-down menus, or features like sales tax, shipping, etc. --- ### Jumbula is the answer! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Fantastic customer service! Love the app as well and love how our instructors can access all their registrations, etc. simply and easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The team at Jumbula have thought of everything! Every time I think something can't be done, I discover that Jumbula has already anticipated it and incorporated it into the program. It's obvious they've done their research and learned from actual people who rely on the program. This is the first program I've used for registration purposes that is simple, intuitive and user-friendly. So happy I stumbled upon it when searching for a new platform to use for this exact purpose. Can't recommend highly enough. #### Cons I needed a bit of hand holding to get started and I still wish there was an option to sell licensed merchandise on the site. ## More reviews [Next reviews](https://www.softwareadvice.com/music-school/jumbula-profile/reviews/?page=2) --- Jumbula Reviews, Pros and Cons - 2026 Software Advice