Teachworks

RATING:

4.51

(47)

About Teachworks

Teachworks is a business management software designed to help music schools and studios handle student records, online booking and billing operations. Administrators can use the application to create student groups, schedule private or group music lessons and track lending of musical instruments and books. The platform enables music teachers to notify clients about upcoming music lessons and email detailed notes or resources to students. It offers a host of features including communication management, email templates, user access, automated reminders, analytics, invoicing, performance tracking and more. Additionally, Teachworks allows businesses to define custom fields, create teacher profiles and automatically calculate employees’ working hours and salaries. ...

Teachworks Pricing

Teachworks offers a free 3-week trial with no feature restrictions. After your trial ends, you can subscribe to one of the following pricing plans: Starter: $15 + $0.25 per student lesson, paid monthly Growth: $45 + $0.15 per student lesson, paid monthly Premium: $175 + $0.05 per student lesson, paid monthly (first 5 branch accounts included for companies with multiple branches) You'll also have free access to more than 50 free Integrations & Add-ons and hundreds of customizable settings and features.

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Not Available

Teachworks dashboard
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Teachworks Reviews

Overall Rating

4.51

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4

Showing 1 - 5 of 46 reviews

Michael

Company size: 11-50 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

FUNCTIONALITY

4

August 2019

Great scheduling and billing software

Pros

I like that the software keeps track of invoicing and running balances for clients. It definitely cuts down the leg work of having to go back through person by person and creating invoices.

Cons

Sometimes we want to see all math tutors that are available so I'd be better when filtering if you could select multiple instructors at once so you don't have to bounce between calendars to find open times.

Response from Teachworks

Hi Michael, thanks for the great review! We're so happy to hear that our invoicing features are useful for your business :) I would recommend using our Tutor Calendar's "Day" view to see availability for all tutors at once. This calendar displays a list of your tutors on the left with their unavailability greyed out. You can click on an open time slot to quickly add a new lesson.

Replied August 2019

User Profile

Joyee

Verified reviewer

Company size: 2-10 employees

Industry: Education Management

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

April 2022

Lots of functionality -- No live support options

All in all, it took over 3 months and over $2000 of external support to be able to switch my CRM over to Teachworks and figure out how to use it. Now that we have a handle on it, it is finally starting to function to become a part of our business. I am saddened that this process could have been smoothed over by an onboarding call that I would have gratefully paid money for. Instead, we were left to fend for ourselves because of the lack of intuitiveness of the system.

Pros

Teachworks has a lot of functionality. It allows users to customize based off their needs. Users can bill hourly or in bulk packages. Lots of options for allowing clients to schedule all at the click of a button. I had seen teachworks years ago, but didn't want to transfer my business over because the platform seemed intimidating. Now, after 3 months it is not so intimidating.

Cons

Onboarding was took three months and $2000. This is largely because TW does not offer any live phone support or onboarding training as do many tech platforms. I was absolutely flummoxed for 3 months and hired VAs and admin to help me transition to the new platform. I begged the company to provide some sort of customer support that I would have gratefully paid for, but they said they couldn't help. Instead, I had to stumble through for two to three hours, figure out what my question even was, then ask support for help. Most of the time, I got redirected to a long help page which often didn't answer my question. There is functionality within the program, but when the documentation doesn't clearly indicate such, then the user is left to wade through pages upon pages of documentation and/or fast forward through videos to find the exact answer to the question. This is not useful for somebody who has limited time or for someone who isn't comfortable with technology. A lot of the functionality is unclear unless you explicitly ask support for help. Ex., Does the system send a message upon scheduling an appointment? Ex., Does cancelling an appointment send a message? In other platforms there are little question marks you can hover over, but in TW you're left to do some trial and error until you figure out exactly what each little thing does. I also dislike that it does not two-way sync with any calendar programs.

Reasons for choosing Teachworks

Ability to track packages, and referrals by colleagues.

Reasons for switching to Teachworks

There was no package tracking ability.

Rami

Company size: 2-10 employees

Industry: Music

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

February 2020

Doesn’t work

Last 4 years have been fine up until the last 4 months, full calendar doesn’t work which is the one I regularly used. I can’t view names, can’t view the whole day, and frankly sick and tired of following up on their issue and still having nothing done

Pros

I liked it when it worked properly, now it doesn’t.

Cons

Having to follow up on fixing their issue for couple of months and still having same problems. Missed out on 3 classes because the calendar can’t display times and students properly. No attempt made to fix things on their end when I’ve done everything on my end.

Response from Teachworks

Hi Rami, Thanks for your review. I'm sorry to hear that you're frustrated. Based on the messages you've sent previously to our support team we understand that you're referring to the appearance of the calendar. The calendar feature hasn't changed in the past couple years, but it sounds like you've changed the default calendar view from month to week. Fortunately, it's very easy to change the default calendar view on your profile, so you can go back to enjoying the feature as you've done in the past. I have personally emailed you with the same instructions we've provided previously.

Replied February 2020

James

Company size: 2-10 employees

Industry: Music

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

December 2022

Fantastic

Brilliant

Pros

Easy to use, has streamlined my scheduling and invoicing. integrates well with other programs via zapier

Cons

Calendar can be a little fidly - the ability to copy/past entire days would be fantastic - at the moment you can only copy paste individual lessons

Response from Teachworks

Hi James, thanks for your review! We really appreciate the kind words and great feedback.

Replied December 2022

Jonah

Company size: 2-10 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2016

Couldn't imagine life without Teachworks!

Teachworks is an integral part of our operations. It is highly intuitive and easy to use, prevents errors in accounting, and offers a high level of transparency in billing and payments to both our students and teachers. Best of all, it saves huge amounts of time. Tasks that took a full two days of work pre-Teachworks now take under an hour, reminder emails we used to send manually are now automated, and payments are collected faster with easy card payments right from the invoice. The add-ons are fantastic and very useful. The support is great, and the developers are constantly at work - it's amazing to see how the features keep improving! The only thing left to desire is more direct integrations with other apps and services, but we get around this easily by using the excel spreadsheet data exports, which we can import into our other business apps as needed. We've been using Teachworks for two years now, and can't imagine doing it any other way.

Pros

- ease of use - lesson cost/wage tracking - email automation - invoice creation - employee wage statement creation - reports

Cons

- no integration with google apps - no integration with zapier - invoice automation isn't customizable enough to be useful for us - custom forms are not customizable enough to be useful for us

Response from Teachworks

Hi Jonah, Thank you for your review! We will continue to work hard to enhance the features and integrations! Regards, The Teachworks Team

Replied July 2017

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