Hi Justin! Thanks for your support and for taking the time to leave us a review. We at WellnessLiving know that software that you choose should work for your business, not against you, and we work hard to provide you with everything you could ever need. Our team is obsessed with making things work just the way you want, so we are so happy to hear that you¿ve had such an awesome experience with us over these past two-and-a-half years. Cheers to another!

Replied October 2017

Hey Lacey, Thanks for the review, we really appreciate it! WellnessLiving is a company built around a genuine customer focus because many of the other software providers like Mindbody aren't doing it. It affects the way you use the software, it affects your costs, it affects the quality of support, and all those things have a real impact on your business and the service you deliver to your clients. One example is that we are actively taking customer requests on enhancements and on the way they'd like to see certain features work, and we're actually making those changes to WellnessLiving to give you a consistently better product. It's amazing to the see the platform's evolution with each update release as you're able to provide more service options to your clients, utilize new integrations, and customize more to your liking with things like the store, the schedule, notifications, reports, you name it. Thanks for choosing WellnessLiving! Susan A. (Customer Advocate)

Replied October 2022

Hey Matthew, I'm sorry your experience wasn't positive. At WellnessLiving, we're all about supporting our customers at every step of the journey. That includes the extensive support as part of our qualification process even prior to the sign up, it includes the extensive onboarding and support process while you migrate to our platform, and it includes the extensive support available to you post-launch. I looked into your account and unfortunately it just seems that our platform may not have been a good fit for you. You had six separate hour-long training calls with your dedicated onboarding specialist (typically, each account does two) in addition to dozens of separate inquiries with our support team during the time you were with us. Apart from two exceptions, there were no bugs found in the software although I do see that you had made requests to have several features added into the software. For instance, you told our agent that you wanted to sync your calendar with Outlook, which was not an integration we offered at the time, as opposed to a Google Calendar sync which was available (update: Outlook sync now added as of May 2023). Similarly, you had requested a time zones feature for use with Appointments, which at the time, was a feature available with some service types but not Appointments (update: Appointment time zones added as of Aug 2022). This is a really important distinction, because if there's a bug, or the system isn't working as intended - we'll fix it right away. In this case, these were requests to add a feature we didn't have. That's why our agent may have directed you to our Community Forum to submit a request where other users can vote on it. I noticed that there were several features like that, where you mentioned they were really important to you and it's unfortunate that these weren't discussed prior to sign-up, or during the onboarding process. At WellnessLiving, we do everything we can to help our customers to succeed. That's why we ask a lot of questions during the extensive qualification process prior to the sign-up, to be fully sure we have everything you need to run your business. During onboarding, same thing. You have a dedicated specialist who will spend as much time as you need so that you're confident and ready to move forward. We've helped thousands of businesses succeed with WellnessLiving and we're sorry to see you go. I hope that you can find the right solution for your business. Susan A. (Customer Advocate)

Replied May 2023

Hi Erin, We appreciate the great review! WellnessLiving makes it so easy to handle the different parts of your business all from a single login, and it's all on the cloud so you can do it from your phone or from your computer, even if you're not at the studio. Plus, clients can log in to the app and make bookings on their own, which helps make it easier for you track attendance and keep your classes full! It's all about harnessing the power of software to help your business grow through easy-to-use tools like our automations and client management system, mostly hands-free! We're consistently updating our software with the latest enhancements and functionality updates our customers have been asking for and that user-end focus has helped bring over a lot of studios from Mindbody. We still have our mind toward supporting small businesses and we appreciate the opportunity to work with your studio! Thank you for choosing WellnessLiving. Jayden A. (Customer Advocate)

Replied October 2022