About Access Control Manager

Access Control Manager is a network access control solution that helps businesses in retail, healthcare, oil & gas, banking, utilities and other industries secure properties, assets and personnel. It lets supervisors monitor intrusion events, enforce policy restrictions, take alarms-based actions and back up identity data.

Access Control Manager enables physical security professionals to enforce property lockdowns, turn on access cards, create business schedules and more via the security dashboard. It allows employees to access video surveillance footage to monitor incidents across multiple locations. Additionally, the area identity reports let managers access employee locations based on door access.

Access Control Manager allows businesses to integrate...


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10 Reviews of Access Control Manager

Average User Ratings

Overall

4.1 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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October 2018

Stacy from Inn of Acadia

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Eye in the sky!

Great product, allowing monitoring of guests/employees and can easily go back in time to review past incidences, or current situations from away.

Pros

Easily switch from camera to camera and can view all points of interest as once, or select one camera to view independantly. Also allows you to know when others are monitoring the system. Ease of access and quickly can go back to review footage from days/weeks ago.

Cons

Sometimes, when reviewing older logs, imaging is fuzzy and jittery.

October 2020

Austin from Meritor

Company Size: 10,000+ employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

October 2020

Excellent Camera Tool

Overall the ACM is a great tool once it is set up. The headaches happen if you do not know what you are doing when it comes to setting up the camera network

Pros

One stop shop for all of your CCTV needs. The control manager along with the ACC Server and Client allows for complete control over the IP security camera network. You can easily manage who, within your organization, can have access to view cameras

Cons

Pretty difficult to set up if you are not network savvy. There are a lot of network settings that need to be configured and can be easily screwed up if you do not know what you are doing

February 2017

Joevanne from Greensky Trade Credit

Industry: Financial Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2017

Worst Access Control Software

This has been one of the worst Access Control Software I have ever used. We have witnessed nothing but issues ever since implementing Avigilon ACM. Our users constantly get their access denied without explanation. Avigilon support never has an explanation on cause.

Pros

None

Cons

Difficult to use Customer support is bad Erratic results

April 2018

Diane from Architectural Products of Virginia

Company Size: 51-200 employees

Industry: Building Materials

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

Great Product and Cameras

We get great benefits and ease of use of these cameras.

Pros

I love the ability to keep watch on the cameras in our office through out the day and from my phone when not at work. This is an awesome camera system.

Cons

Sometime our cameras will get a little blurry but not often and not bad. Otherwise there is nothing wrong with this camera system.

January 2018

Rob from CS3

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2018

Great!

Pros

Avigilon is a great piece of software to use for any type of security monitoring needs! The Customer service was probably my favorite thing about it.

Cons

Avigilon is a great piece of software and I really like so I don't really have any think I don't like about it. Maybe more frequent updates?

December 2017

Jeff from Griffith TPS

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Great camera system and helpful customer support

Pros

The Avigilon Access Control Manager is easy to use and understand. The features of going to previously recorded footage and the ability to download footage has come in handy. The customer support team is easily accessible and ready to help when there is something you cannot figure out on the software. We have called with needing help resetting a password and also to figure out how to download recorded footage and they helped quickly with both issues and were patient with my questions. It has come in handy and we are glad that we use this program and cameras.

March 2018

Lucia from Regency Fireplace Products

Verified Reviewer

Company Size: 201-500 employees

Industry: Consumer Goods

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

March 2018

Provides us with good ability to control our security camera system

Pros

The software is easy to use. The controls are intuitive and it's easy to switch from live views to reviewing past activity.

Cons

Setup requires a knowledgeable Avigilon technician and internal IT personnel. Once it's set up it's great.

February 2019

Michael from ALCORN COUNTY ELECTRIC POWER ASSOCIATION

Verified Reviewer

Company Size: 11-50 employees

Industry: Utilities

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2019

Avigilon ACM

Pros

I enjoy the visibility into our door access control environment and being able to open/unlock doors remotely even if not in the same building or campus.

Cons

I wish they had a way to integrate this into our security system. It would be so much nicer to have both the alarm system and door access control database centrally located and managed. Definitely an area they should look into for the future.

November 2018

Arwa from Rehmann

Company Size: 11-50 employees

Industry: Accounting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

4.0

November 2018

Slow and lots of bugs

Pros

I like that the software has many features that are easy to use. The customer support is available mostly and there is training material provided for users to utilize.

Cons

The software is out of updates. There are many forms within the tax software that are missing.

March 2021

SIMIAO from ICBC

Company Size: 201-500 employees

Industry: Banking

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2021

Great tool

Pros

Loving the design of the page and the concept of this software

Cons

Hoping to develop more user friendly functions