--- title: "Brivo Access Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Brivo Access. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Brivo Access is a good fit for you!" source_url: "https://www.softwareadvice.com/network-access-control/brivo-access-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Identity Management Software](https://www.softwareadvice.com/identity-management/) / [Brivo Access](https://www.softwareadvice.com/identity-management/brivo-access-profile/) / Brivo Access Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/identity-management/brivo-access-profile/) Reviews [Alternatives](https://www.softwareadvice.com/identity-management/brivo-access-profile/alternatives/) # Brivo Access User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 54 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.2/5 - Value for money: 4.0/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 29 reviews (54%) - 4 stars: 15 reviews (28%) - 3 stars: 8 reviews (15%) - 2 stars: 1 reviews (2%) - 1 star: 1 reviews (2%) ### Most mentioned pros - Very easy to navigate. - Brivo Access is easy to use and manage even for people who are not tech savvy! - I am so happy that we switched from Tru Portal! ### Most mentioned cons - The magnitude of the monthly increase is obscene and the reason given for the increase is a lame cliche - "Brivo informs us the increase is a result of its ongoing work to improve its suite of services." - After getting them on the phone, I would get transferred 6-7 times, and many times I got disconnected. - The monthly is too expensive. ## Brivo Access customer reviews Showing reviews 1-25 of 54 (page 1). ### Brivo Access 2026 still a winner - Overall rating: 5/5 - Reviewer: Jeffrey S. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Brivo Access is great user interface for all levels. Easy to use, reference, identify areas for effective and secure account management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Brivo Genius is leading edge for AI resource/help index with ongoing knowledge base to help with all Brivo Access functions. #### Cons The sort and export features in Brivo Access are not functional and frequently asked for but not a good option. --- ### Notification Rules are Now Broken - Overall rating: 4/5 - Reviewer: Cam S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The old UI was superior and more simple. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Everything is great about Brivo really. I just have the one complaint. #### Cons Ever since moving to access the notification rules are more cumbersome and time consuming to deal with. Previously, we were able to select from a list that was completely viewable and check off the ones that we wanted. Now we have to scroll through a list and individually select each rule, and then re-open the list again to select another. There is no way to do this quickly anymore, and now instead of taking me 30 seconds to create rules it takes literally ten minutes... why was this changed? It made the whole process much worse. Additionally, new rules have been added that weren't before - with no description of what they do. I have no idea if I should/shouldn't be adding these extra rules. Something needs to be changed, or allow us to use onair classic for changing notification rules. We tried tech support but they had no idea what we meant. --- ### Granville's Brivo Review - Overall rating: 3/5 - Reviewer: Joanne H. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was exztremely happy with Brivo until the new system. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The ability to create badges within the system. #### Cons Look up selection for users in the new system is only by last name, this does not work for Granville at all. Our staff spend too much time trying to find users and sometimes can't if we do not have a correct name. This is not helpful. #### Reasons for choosing Brivo Access Brivo's capabilities and flexibility with the old system. #### Reasons for switching to Brivo Access Brivo's capabilities and flexibility with the old system. --- ### Solid - Overall rating: 4/5 - Reviewer: Mary B. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive but one of our current partners has been disappointing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We utilize the scheduling and group scheduling to help control access to our buildings. #### Cons Some of the features are a bit clunky, but that comes with any software. There are always workarounds. --- ### Long time Brivo customer - Overall rating: 5/5 - Reviewer: Hillel R. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Brivo is very intuitive and easy to deploy and to use. We are able to centrally manage all access control from a single interface regardless of which office locations the person needs access to. #### Cons I find that the new version of the portal is more difficult to use than the old version. The reporting interface also needs to be redone as it's not very user-friendly. #### Reasons for switching to Brivo Access Cloud version offers centralized control and mopbile app capability. --- ### Workplace Manager review - Overall rating: 4/5 - Reviewer: Jenny N. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! No issues that I am aware of from an admin perspective, users find it easy enough to install/use on a daily basis. Overall, brivo is reliable. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Brivo is relatively easy for an non-IT person to manager. Our low voltage vendor installed the physical hardware and helped created doors/etc on the dashboard. Once everything was installed, I was able to create a group for our employees. Management of users (onboarding/offboard/troubleshooting) is relatively easy...I am not our IT support, so when issues scale above my knowledge base I will call brivo support. Luckily I haven't had any issues...so I haven't called support yet. For what it's worth, I have a pretty good base-understanding of access control systems (as in, I can create a group, user, pull some reporting, etc). #### Cons too many apps, why is there a badge app/admin app? would be great to funnel all services/functions under 1 app. I'm actually pretty sure there are three apps. #### Reasons for choosing Brivo Access reliability --- ### Good product, but two requests - Overall rating: 4/5 - Reviewer: Spencer K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The system has allowed us to standardize access to buildings and centrally manage our users' keys. We can limit their access when necessary or lock out building access in emergencies. All of this and more has been very helpful to our organization. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The web interface is easy to use and effective/stable. Changes seem to propagate to the panels quickly. I really like that the events stream in real-time and that the reports can be scheduled and emailed on the schedule. #### Cons My main complaint is that card numbers do not sync from Active Directory. This means that, every time we assign/reassign a proximity card, I have to log into the interface to change it, even though we already store that in AD. I have requested this before but the company said they wouldn't allow that. An alternative would be API access so that I could integrate it with my existing change process. But you have to PAY for API access?! I've never heard of that before - this is the only service we have with that requirement. Other than that, the system works very well. --- ### Access in the palm of your hand - Overall rating: 5/5 - Reviewer: Susan A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I enjoy most about using this app is the ease of use and ability to access my office at any time of the day or night without having to worry about having the right key or contacting the right person to let me in. It is safe and secure and super convenient. #### Cons If you are a first time user, you have to coordinate your first time use based on a scheduled time in order for your code not to expire. --- ### STFD Review - Overall rating: 4/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience has been good. It is easy to train new employees on the system. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software is very easy to use. It is also very easy to make changes, updates, etc. #### Cons I don't feel that it is easy to educate/help yourself with this software. The help information could be a little more detailed. Although, the customer service is very friendly and helpful. #### Reasons for choosing Brivo Access This was not my decision. #### Reasons for switching to Brivo Access The old product (I can't remember the name) was very antiquated. It was an old database system that was very difficult to update and we had frequent "crashing" problems. --- ### Brivo Access - where did the print features go? - Overall rating: 4/5 - Reviewer: Carl B. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Indispensable #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Ability to open doors, change schedules dynamically on any web pager #### Cons The print features from the previous version no longer available #### Reasons for choosing Brivo Access True cloud access #### Reasons for switching to Brivo Access Non-cloud features requiring IT server connections --- ### Great Product for Safety - Overall rating: 5/5 - Reviewer: Alex Y. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best features are being able to remotely provide access to workers or servicemen I have coming to any of my buildings. I also like that I am able to see what's going on in real time. #### Cons No I truly believe that I am getting what I paid for with this product. --- ### Brivo - a simple easy to use product - Overall rating: 5/5 - Reviewer: Johnny S. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I like how the software is straight forward and easy to use. It doesn't over complicate the process. #### Cons Occasionally we do have problems with the Brivo system recognizing recent changes. I believe this issue is related to the hardware because restarting the hardware always resolves this issue. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Arif H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Brivo software is great it is easy to use #### Cons Brivo software is great, nothing to dislike --- ### Brivo User - Overall rating: 3/5 - Reviewer: Ben J. - Verified reviewer: Yes - Industry: Venture Capital & Private Equity - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It is easy to use and the UI works well. #### Cons Don't like how Brivo does not do any direct sales and that we have to use a middleman. Also, the app is unreliable at times and often crashes for Android devices. #### Reasons for switching to Brivo Access Looking to upgrade equipment --- ### Prefer old software to New - Overall rating: 4/5 - Reviewer: Terese C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was trying to use the new software but it was not user friendly. So, I reverted back to the old software. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The old software is more user friendly, very easy to use. #### Cons I never figured out the New program. What ever happened to manuals? --- ### Working with Brivo - Overall rating: 4/5 - Reviewer: Sherri B. - Verified reviewer: Yes - Industry: Law Practice - Company size: 5001-10000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Allowing personnel to access and move about in our building seamlessly. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For the most part, the product is easy to use. #### Cons Going from the "Card Bank" to the directory to input a person's name and card information, there are too many steps. It should be an easier way to delete their information out of the system with out going back and forth between the card bank and the directory. --- ### Plant review - Overall rating: 5/5 - Reviewer: Karrie H. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use and user friendly. The dashboard is easy to navigate #### Cons I can not always run the type of report I need. --- ### Brivo Access Review - Overall rating: 4/5 - Reviewer: Ryan G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Difficult to quickly access features that we need to adjust opening and closing times of our door. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Remote access makes it easy to control the door #### Cons Software is clunky to navigate. App control is limited. --- ### Brivo letdown - Overall rating: 3/5 - Reviewer: Peter Z. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered My experience was not so good. It would have been nice had Brivo issued a warning that they were about to raise their monthly rates substantially when they sold us on the required upgrade. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It functions well overall but the phone app is not user friendly - very difficult to make changes in schedule on phone #### Cons in my small business, I was charged $1200 for a new control board 2 months ago, then hit will a 30% increase in my monthly fee this month. Seems like a predatory business practice to charge you a large sum for an upgrade that is required to keep service then increase monthly fees by 30% after you purchase the upgrade. The magnitude of the monthly increase is obscene and the reason given for the increase is a lame cliche - "Brivo informs us the increase is a result of its ongoing work to improve its suite of services." I certainly did not get a 30% enhancement of services. When I complained online to their customer service, I received a crappy "we apologize for the inconvenience<" translated as "sorry sucker." --- ### Fantastic to use in many different businesses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We always enjoyed using Brivo - Their customer support was fantastic, and we also received an answer if we ever came across any issues - we were looking into the Bluetooth access with our system but i think ours was outdated, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used Brivo Access when we first opened our gym in 2015 - They are so reliable, and the system always works - never had a glitch in the system and members always able to get in - Reporting was easy #### Cons We were running a 24/7 gym so we had to gateway many things and brivo was one we had to sync with the gym software - which of course applied more integration fees - which we tried to eliminate - so i would have to fix two different software's all the time - Brivo access is the one that is affordable and fantastic it was the software we chose that was nickel and diming us --- ### Simple Security Solution - Overall rating: 5/5 - Reviewer: Jake D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It delivers the product we need to manage our office security. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It helps us keep our office secure and provides visibility to everything going on around the office. #### Cons It can be a bit clunky at times and difficult to manage without a consultant. --- ### Bravo for Brivo - Overall rating: 5/5 - Reviewer: Lola L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had nothing but positive experiences with Brivo. Very easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease to program the fobs. It’s really helpful to also see activity. #### Cons What I like least about Brivo is that you can’t reprogram a fob that was previously used. --- ### Security managers review of Brivo - Overall rating: 4/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall I am impressed with the ease of use of the product. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The best thing about brivo is that i am able to use my phone to unlock any door im near without having to look for keys. #### Cons Sometimes the app takes a little long upon opening the app. --- ### Fabulous Product! - Overall rating: 5/5 - Reviewer: Erica G. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am so happy that we switched from Tru Portal! Brivo Access is easy to use and manage even for people who are not tech savvy! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and the app is essential for me so that I can lock and unlock doors when I am not on site. It is easy to set up users, easy to use and manage. I can assign users temporary access in case they just need it for a short time. #### Cons I love it all! Luckily we have been using our security company for a long time and they know all of the tunnels and access panels around the church. They had to do some creative wiring to hook up some of the panels but that isn't a Brivo thing. It is an old building thing! #### Reasons for choosing Brivo Access We switched from Tru Portal but it won't let me put that in. Tru Portal was awful and we are very happy that we switched! #### Reasons for switching to Brivo Access Tru Portal was awful. It stopped being supported, an Apple update "broke" the app years ago, and it was more cumbersome than Brivo Access. --- ### Almost Done - Overall rating: 3/5 - Reviewer: James A. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Brivo - Does not get back or follow through with its promises as a company. I can list things we as dealers have been promised and have not one after another. I have to hound them to get any response. It is also very frustrating to see costs going up for fewer services. I do not have an issue with cost increases as long as values are created. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros As a contractor that installs and runs only Brivo as their go-to, I like that I can train any HR person in 1 - 2 hours. turn over is high. so training is imperative to keep the system up. #### Cons It is not close to being done. We are still waiting on things to be finished but they keep adding on to it. So it is good enough to sell but not complete. We have been pushing this for 3 years now. Also, the labelling in the program side is very inconsistent and if you did not use the system much you would not realize just what an issue this is. #### Reasons for switching to Brivo Access We wanted a fully cloud SaaS ## More reviews [Next reviews](https://www.softwareadvice.com/identity-management/brivo-access-profile/reviews/?page=2) --- Brivo Access Reviews, Pros and Cons - 2026 Software Advice