Coveo Relevance Cloud Software

Coveo Relevance Cloud Software

About Coveo Relevance Cloud

Coveo Relevance Cloud is an artificial intelligence (AI)-enabled solution that helps businesses across finance, manufacturing, telecommunications and other industries manage enterprise search and customer service operations. The application enables website visitors find relevant content and receive personalized recommendations through interactive search methods. Features of Coveo Relevance Cloud include content filtering, knowledge base management, access control, analytics, customer engagement and more. Coveo allows employees to collect relevant content from specific applications, websites, internal servers and other online sources and store them in a centralized repository. Coveo Relevance Cloud comes with an application programming interface (API), which facilitate...
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Coveo Relevance Cloud reports

Coveo Relevance Cloud User Reviews

OVERALL RATING

Showing 3 reviews

Anonymous

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Functionality

out of 5

July 2022

Does a good job, no complaints

We use Coveo in our organization and integrated it with our knowledge-centered support. It's fairly simple and straightforward to implement. We have a ton of data in Salesforce and Coveo does a decent job of indexing them for search and knowledge base purposes.

Pros

This product integrates seamlessly with Salesforce giving a positive user experience. The results are fast, mostly relevant, and easy to understand. It allows a decent level of customizations and makes it flexible enough to achieve your specific business needs. With Coveo, I feel that our ticketing system offers better customer experience to the users and also helps with some case avoidance.

Cons

Sometimes, it gives an impression that the search results are not always relevant. The sorting and filtering options can be improved.

Anonymous

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2019

Used by internal and communities users

Good, specially their support team. Very helpful.

Pros

OOB Connectors to pull from variety of sources.

Cons

Package/ Version upgrade is sometimes hard and require a lot of time/ money investment

Nikhil

Time used: Free Trial

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

October 2016

Coveo has been a good solution for our enterrise search solution

Its been good with the support team and the product, we are now waiting for the new release to be live so that we can upgrade coveo.

Response from Coveo

Hello Nikhil, Thank you so much for taking time out of your day to write us a review. We are so pleased to hear your success with utilizing Coveo for Salesforce. You will be able to find any information regarding the latest version of Coveo for Salesforce on our site. If you ever have any questions or concerns, please do not hesitate to contact us directly at support@coveo.com. Thanks so much, Isaac Berzins Social Editor - Coveo

Replied November 2017