Device42 vs Freshservice
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.8 / 5
4.5 / 5
Value for Money
4.9 / 5
4.4 / 5
Customer Support
4.9 / 5
4.6 / 5
Functionality
4.7 / 5
4.3 / 5
Last Review Written
November 12, 2023
September 26, 2024
Pros/Cons
Pros
- One of the best things about Device42 is their amazing customer support; they are very quick to address issues and are always implementing feature improvements.
- Does a good job at both and the value for money is there. Support has been very helpful, development seems overworked - don’t except a quick resolution to the issues that are present.
- Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve.
Cons
- Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs.
- Hard to imagine tracking all those devices and rooms without this software.
- This product has some limitation in current version, what could give use some manual job.
Pros
- The asset probe is super helpful for managing the fleet coupled with the new Procurement section makes tracking purchased assets and monthly reporting supper helpful.
- The large range of options particularly for creating custom categories and the reporting features are very useful and provide clear indications of good progress.
- The features and integrations are powerful, and the reporting engine is great for tracking the performance of your IT service delivery. The customer support is also excellent.
Cons
- Its too expensive then other software. No other least about the software to complain about.
- Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.
- Lack of customisation on forms and categories - I cant change labels etc.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2022
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
4 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
