Device42 vs osTicket
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.8 / 5
4.3 / 5
Value for Money
4.9 / 5
4.8 / 5
Customer Support
4.9 / 5
4 / 5
Functionality
4.7 / 5
4.2 / 5
Last Review Written
November 12, 2023
May 25, 2024
Pros/Cons
Pros
- One of the best things about Device42 is their amazing customer support; they are very quick to address issues and are always implementing feature improvements.
- Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve.
- Very easy to setup, excellent discovery options, good integration with other products and good support. They will find the root cause to issues, even if it takes time.
Cons
- Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs.
- Hard to imagine tracking all those devices and rooms without this software.
- This product has some limitation in current version, what could give use some manual job.
Pros
- It has all the best features, is easy to set up, deploy, and maintain and is fully customizable. I needed a help desk platform that could be hosted on-site and osTicket has fit the bill perfectly.
- I like that is free, the installation is easy and the software is user friendly. OsTicket is a customizable ticket system that offers some nice features like email notifications.
- Its kept our tickets neat and clean and we get them out fast. It has a user interface that is pretty easy to navigate and my customers love it.
Cons
- The main disadvantage of the system might be its lack of statistical measurements. It was the main aspect I was lacking while using the OsTicket.
- Some menus are a bit confusing, sometimes when I click on a features I don't see on screen what expected.
- Initial installation can be difficult if you have never do this before. There are many services to be setup just to get it work.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2021
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
