Device42 vs Pulseway
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.8 / 5
4.7 / 5
Value for Money
4.9 / 5
4.7 / 5
Customer Support
4.9 / 5
4.7 / 5
Functionality
4.7 / 5
4.5 / 5
Last Review Written
November 12, 2023
September 5, 2024
Pros/Cons
Pros
- One of the best things about Device42 is their amazing customer support; they are very quick to address issues and are always implementing feature improvements.
- Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve.
- Very easy to setup, excellent discovery options, good integration with other products and good support. They will find the root cause to issues, even if it takes time.
Cons
- Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs.
- Hard to imagine tracking all those devices and rooms without this software.
- This product has some limitation in current version, what could give use some manual job.
Pros
- My initial Product Specialist, Customer Success Manager, IT trainer, everyone, has been fantastic. I don’t have a memory of working with a company where every person has been so helpful and capable.
- Amazing!!! From the technology, to the technical support, all the way to their Account Management has been superb. Constant contact with my rep makes me feel like Pulseway us part od my extended team.
- Pulseway caters to what really matters most to me in all the important areas, and its support staff has demonstrated ample interest in helping me grow my business.
Cons
- Missing some killing features (e.g. manage licenses, pc's ownership, etc). Some pc's information should be available when they're offline.
- Support tickets ignored, unable to even log in due to an error in their systems. 2 weeks withodut access is enough to shut a place down.
- Promised functionality never came, regular downtime and outages, poor performance.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2021
FrontRunners
2023
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
