Device42 vs SMART Service Desk
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.8 / 5
4.6 / 5
Value for Money
4.9 / 5
4.6 / 5
Customer Support
4.9 / 5
4.7 / 5
Functionality
4.7 / 5
4.5 / 5
Last Review Written
November 12, 2023
November 23, 2020
Pros/Cons
Pros
- One of the best things about Device42 is their amazing customer support; they are very quick to address issues and are always implementing feature improvements.
- Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve.
- Very easy to setup, excellent discovery options, good integration with other products and good support. They will find the root cause to issues, even if it takes time.
Cons
- Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs.
- Hard to imagine tracking all those devices and rooms without this software.
- This product has some limitation in current version, what could give use some manual job.
Pros
- It's been great support and after we have implemented smart solutions and they are very flexible and customer oriented. Support is excellent and also follow the SLA.
- The support team for Smart Desk is excellent and extremely helpful. This tool provides all the functionality you need as a Managed Service provider and comes with an excellent support staff.
- We having been working with Smart Service Desk for a few months now and it has proven to be an excellent investment.
Cons
- SLA is not properly configured. Without these basic feature Service desk tool is hard to review.
- Not support indepth financials/payments for Purchasing module. Need more development on Contracts Management.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2021
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
