Device42 vs Track-It!
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.8 / 5
4.1 / 5
Value for Money
4.9 / 5
3.9 / 5
Customer Support
4.9 / 5
4.1 / 5
Functionality
4.7 / 5
3.8 / 5
Last Review Written
November 12, 2023
May 31, 2024
Pros/Cons
Pros
- One of the best things about Device42 is their amazing customer support; they are very quick to address issues and are always implementing feature improvements.
- Very easy to use, great customer service and great support. Any issues I have had, Device42 has been more than willing to help resolve.
- Very easy to setup, excellent discovery options, good integration with other products and good support. They will find the root cause to issues, even if it takes time.
Cons
- Another dislike is when I used the SNMP auto-discovery. It discovered even all of the non-pertinent VLANs.
- Hard to imagine tracking all those devices and rooms without this software.
- This product has some limitation in current version, what could give use some manual job.
Pros
- Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management.
- Track-It automates tracking your assets, and help desk tickets easily. It is nice to be able to see what computers we have and what software is installed on them and who is using them.
- Track-It! is a great product with great features. It helps keep our IT department organized and running effectively and efficiently.
Cons
- Not once in the year I've been using it, has it crashed or locked up so bad I couldn't work.
- It is very difficult to navigate around the software. The features are present but they are very difficult to maneuver.
- Reports are hit and miss at times when incidents do not get properly classified, so overhead is a little higher than I would have expected.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2021
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
