--- title: "Kisi Software Reviews, Demo & Pricing - 2026" description: "Review of Kisi Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/network-access-control/kisi-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Physical Security Software](https://www.softwareadvice.com/physical-security/) / Kisi Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/physical-security/kisi-profile/reviews/)[Alternatives](https://www.softwareadvice.com/physical-security/kisi-profile/alternatives/) # Kisi Review Custom quote Free version Free trial 1 plan On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Kisi 4.1 [(63)](https://www.softwareadvice.com/physical-security/kisi-profile/reviews/) Pricing Pricing available upon request Top Alternatives ### About Kisi Kisi is a cloud-based physical security application that helps businesses control user access and exchange communications across organizational devices. Administrators can utilize a centralized dashboard configure door security across multiple sites, schedule temporary access and connect Kisi Controller with doors to track visitors, keycards, anomalies and more. Features of Kisi include remote access control, location monitoring, door entry validation, visual feedback, single sign-on and event logs. Security teams can use the application to generate security audit trails and export them in CSV files to monitor compliance across SOC2 or ISO regulations. Additionally, it provides single sign-on and two-factor authentication capabilities, which let end users use mobile devices to sign-in to their user accounts from remote locations. Kisi provides an application programming interface (API), which lets businesses integrate the system with third-party applications such as Google Calendar, G Suite, Mindbody, One Login and more. Pricing is available on request and support is extended via phone, email and online knowledgebase. Do you work for Kisi? [Manage this product listing](https://www.g2.com/products/kisi/claim_requests/new?auto=true) ## Kisi User Interface ## Popular Kisi Alternatives Main Product Kisi 4.1 [(58)](https://www.softwareadvice.com/physical-security/kisi-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 3.98Value for money - 4.04Customer support - 4.18Functionality Pricing Available upon request Alternative Product [Guardhouse](https://www.softwareadvice.com/crm/guardhouse-profile/) 4.9 [(24)](https://www.softwareadvice.com/crm/guardhouse-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.77Value for money - 5.0Customer support - 4.79Functionality Pricing Available upon request Alternative Product [AlertMedia](https://www.softwareadvice.com/business-continuity/alert-media-profile/) 4.8 [(151)](https://www.softwareadvice.com/business-continuity/alert-media-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.71Value for money - 4.89Customer support - 4.76Functionality Pricing Available upon request Alternative Product [Genea Security](https://www.softwareadvice.com/network-access-control/genea-access-control-profile/) 4.8 [(20)](https://www.softwareadvice.com/network-access-control/genea-access-control-profile/#reviews) Ratings Breakdown - 4.85Ease of use - 4.65Value for money - 4.74Customer support - 4.70Functionality Pricing Starting at $0.01 per year Alternative Product [WinTeam](https://www.softwareadvice.com/physical-security/winteam-profile/) 4.4 [(123)](https://www.softwareadvice.com/physical-security/winteam-profile/reviews/) Ratings Breakdown - 3.97Ease of use - 4.08Value for money - 4.60Customer support - 4.07Functionality Pricing Starting at $0.01 per month Alternative Product [FacilityOS](https://www.softwareadvice.com/product/437929-FacilityOS/) 4.6 [(131)](https://www.softwareadvice.com/product/437929-FacilityOS/reviews/) Ratings Breakdown - 4.62Ease of use - 4.30Value for money - 4.60Customer support - 4.44Functionality Pricing Starting at $199.00 per month ## Kisi Pricing and Plans Kisi has one plan. Basic is custom-priced. Free versionFree trial Basic Contact Vendor for Pricing No plan information available ### How does Kisi pricing compare to alternatives? Explore how Kisi's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Kisi4.1[(63)](https://www.softwareadvice.com/physical-security/kisi-profile/reviews/) | Free | Available | Available | 4.0 | | [Swiftlane](https://www.softwareadvice.com/visitor-management/swiftlane-profile/)4.6[(129)](https://www.softwareadvice.com/visitor-management/swiftlane-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.6 | | [Brivo Access](https://www.softwareadvice.com/identity-management/brivo-access-profile/)4.3[(54)](https://www.softwareadvice.com/identity-management/brivo-access-profile/reviews/) | Pricing available upon request | Not available | Not available | 4.0 | | [RemoteLock](https://www.softwareadvice.com/physical-security/remotelock-profile/)2.7[(19)](https://www.softwareadvice.com/physical-security/remotelock-profile/reviews/) | $72.00 /yr | Not available | Not available | 2.8 | | [Novagems](https://www.softwareadvice.com/crm/novagems-profile/) 4.5[(26)](https://www.softwareadvice.com/crm/novagems-profile/reviews/) | $10.00 /user/mo | Available | Available | 4.5 | Kisi4.1[(63)](https://www.softwareadvice.com/physical-security/kisi-profile/reviews/) * * * Starting price Free Free trial Available Free version Available Value For Money 4.0 - [Swiftlane](https://www.softwareadvice.com/visitor-management/swiftlane-profile/)4.6[(129)](https://www.softwareadvice.com/visitor-management/swiftlane-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.6 - [Brivo Access](https://www.softwareadvice.com/identity-management/brivo-access-profile/)4.3[(54)](https://www.softwareadvice.com/identity-management/brivo-access-profile/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 4.0 - [RemoteLock](https://www.softwareadvice.com/physical-security/remotelock-profile/)2.7[(19)](https://www.softwareadvice.com/physical-security/remotelock-profile/reviews/) * * * Starting price $72.00 /yr Free trial Not available Free version Not available Value For Money 2.8 - [Novagems](https://www.softwareadvice.com/crm/novagems-profile/) 4.5[(26)](https://www.softwareadvice.com/crm/novagems-profile/reviews/) * * * Starting price $10.00 /user/mo Free trial Available Free version Available Value For Money 4.5 ## Kisi Features - Popular features found in Physical Security Access Controls/Permissions Alarm Management Badge Management Employee Management Event Management Historical Reporting Investigation Management Real-Time Monitoring Security Management Visitor Management - More features of Kisi Activity Dashboard Alerts/Notifications API Audit Management Audit Trail Multi-Location Safety Incident Management Single Sign On Third-Party Integrations Visitor Tracking ## Kisi Integrations Sumo Logic Integration rated undefined from -1 review Okta Integration rated undefined from -1 review Envoy Integration rated undefined from -1 review Cisco Meraki Integration rated undefined from -1 review Microsoft Azure Integration rated undefined from -1 review OneLogin Integration rated undefined from -1 review See all 11 integrations ## Kisi User Reviews ## Kisi customer ratings - Overall rating: 4.1/5 - Total reviews: 63 ### Rating distribution - 5 stars: 40 reviews (63%) - 4 stars: 11 reviews (17%) - 3 stars: 2 reviews (3%) - 2 stars: 1 reviews (2%) - 1 star: 9 reviews (14%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.0/5 - Customer support: 4.0/5 - Functionality: 4.2/5 --- ### Elegant, Secure Access Control That Just Works - Overall rating: 5/5 - Reviewer: Ilse A. - Industry: Financial Services - Company size: 51-200 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Mitigation of unwanted persons in our common building #### Ratings breakdown - Ease of use: 5/5 #### Pros No unauthorized people can access. A very elegant system #### Cons No dislikes for Kisi, everything works great --- ### Great Design, Easy Deployment, and Excellent Customer Support - Overall rating: 5/5 - Reviewer: Felix X. - Industry: Sports - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Cooperated operation with Allbooked.com #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Design, Easy to deploy, Customer support #### Cons Fees for subscription higher than the other products in the market --- ### Great physical office access tool, but requires user training - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Great overall, nice that it allows guests to unlock doors with their phones, but can cause issues if the guest is not tech-savvy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Mobile door locking and unlocking functionality. Integration with physical access cards, useful if people do not always have their phone on them. #### Cons Potential security concerns as you can unlock a door without physically being near the door. Mobile access link for visitors is nice but not user-friendly. --- ### Coworking spaces beware- Forced Billing Migration with No Transparency - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered We have been a long-time Kisi customer operating a coworking and event space business, and our recent experience with the company has been one of the most frustrating and disappointing vendor experiences we have encountered in years. This was not simply a price increase. Kisi completely changed its business model while simultaneously removing the reseller/middleman support structure that many businesses relied on — and did so with extremely poor transparency and communication. For years, we worked through a third-party IT/security reseller who helped install, bill, support, and explain the Kisi ecosystem. Then Kisi removed that middle layer and pushed customers into direct billing while also changing the entire billing structure from door/location-based pricing to a per-user billing model. The issue is not that businesses should never pay more. We understand software evolves and pricing can change. The issue is HOW this was handled. At no point during this transition did Kisi properly explain: * How “billable users” would actually be counted * That suspended users could still count toward invoices * That inactive synced users from integrations could inflate billing * That users who never even installed or used Kisi could become billable * How coworking businesses with automated member syncing were expected to realistically operate under this system If Kisi had transparently explained this from the beginning, we would have immediately cleaned up our integrations and inactive accounts before being billed. Instead, we were left completely in the dark while invoices skyrocketed. Most frustrating of all, the billed numbers did not remotely reflect actual usage. We were effectively billed for nearly 6–7 times our real active usage. As a coworking space, we naturally have thousands of temporary, expired, archived, trial, and synced accounts passing through our system over time through integrations. The overwhelming majority of these users never actively used Kisi. Many never downloaded the app, never accessed a door, and many were already suspended or inactive inside Kisi itself. Yet somehow they still became part of the billing count. That is where the frustration comes from. This entire migration felt extremely careless toward existing business customers and showed a major disregard for operational realities and basic business ethics. Customer service throughout this process has also been incredibly disappointing: * Minimal accountability * Slow escalations * Very little willingness to acknowledge the confusion caused by the migration * Little empathy toward long-time customers suddenly receiving dramatically inflated invoices After researching further, we also found many other reviews describing almost identical experiences following Kisi’s new billing changes: This is clearly not an isolated incident. The unfortunate part is that the hardware and technology itself can work well. But good hardware does not excuse poor communication, weak customer support, or aggressive billing practices that leave customers feeling blindsided. If you are a coworking space, gym, membership-based business, or shared office operator considering Kisi, I strongly encourage you to carefully read recent reviews and do your research. Because based on our experience, the actual invoices may look very different from what you expect and they can change the pricing completely at any point. Unfortunately, we can no longer confidently recommend Kisi to other businesses. There are many alternative access-control providers available, and I would strongly encourage businesses to explore other options before committing to a company that appears to prioritize aggressive account expansion over transparency, customer trust, and ethical business practices. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros 1. Can be accessed with mobile (yet this is very common feature with other companies) 2.Integrates with Nexudus #### Cons 1. Lack of transparency — after 5 years as a customer, we were forcibly migrated to a new per-user billing model with no explanation of how users are counted. The only communication we received was a vague email saying 'update your payment information.' We were billed for 800+ users including suspended accounts flagged inactive within Kisi's own system and auto-synced users who never once physically accessed our space. After investigating ourselves, we discovered Kisi counts every user regardless of status —even those that were automatically marked as "suspended users by kisi". Reading other reviews, this appears to be a recurring theme across multiple operators. 2.Lack of customer service — one single representative handles all inquiries including billing, support, and disputes. Their listed phone number is non-functional. When we explicitly requested a phone call via email to resolve a significant billing dispute, they refused and stated they only communicate via email. For a company managing physical access control for businesses, this is completely unacceptable. 3.Hardware reliability — 2 of our devices broke with minimal use. --- ### Stay Away From Kisi - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Fine Art - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I had a horrible experience with Kisi. We used Kisi for 3 years. It was installed and paid for through a contractor. That contractor missed a payment to Kisi (we paid the contractor in full and on time) which caused our subscription to be canceled. I reached out to Kisi directly to resolve the issue and they informed me that the plan I was on no longer exists and if I want to get my subscription active again, I'd need to be in one of the new tiers which START at 4 times more than we have been paying for years (for the same functionality, mind you). When explaining the situation to Kisi, how we paid for the year on time and any missed payments on Kisi's end we're between their own contractor and Kisi, not us the customer. They did not look out for their customer at all. I got the cold shoulder from Kisi. Obviously I'm not going to get price-gouged by some low level tech company, so we ripped the Kisi system out and replaced it with a much more feature-rich access control system that is 100% subscription free. Our new reader is beautiful and has facial recognition, per-user pin options, NFC, and mobile NFC. It has a screen and camera so we were also able to replace our smart doorbell with our beautiful new Ubiqiuti system. We're now able to display our logo on our reader as well. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It mostly does what it says it will do. For the most part, I don't have to think too much about it. But that's not saying much. #### Cons It's a very bare bones system. Stripped down and cloud-hosted for no other reason (for most organizations) than to charge an exorbitant amount for a subscription (for a DOOR LOCK). The hardware is low quality. The nfc is very finicky so if you plan on that being your main access method, maybe look into another system. --- ### General manager - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Health, Wellness and Fitness - Company size: 11-50 employees The software is useful for controlling access for studio members based on payment status. However, the complicated process and difficult owners' panel can make it frustrating for users. Full review available after login on Software Advice --- ### Global IT Manager - Overall rating: 3/5 - Reviewed: November 2026 - Industry: Telecommunications - Company size: 51-200 employees The setup is praised for its ease of use in managing staff access and visitor interactions. Unfortunately, the hardware's performance during outages and the need for constant reboots can be frustrating. Full review available after login on Software Advice --- ### Member Experience Specialist, Event Coordinator, and Head of Hospitality - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Events Services - Company size: 2-10 employees The experience with KISI has been smooth, with excellent customer service and minimal issues reported. Users should be aware that the app requires constant location tracking to function effectively. Full review available after login on Software Advice --- ### Once impressive, not disappointing. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When we rolled it out around 4y ago they've been only "good" provider will fully cloud features so we've signed up for 5y regardless of them shipping everything from USA. Since then market vastly changed and I can no longer recommend them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Allows for cloud management of access and using arbitrary NFC tokens. #### Cons Support is basically non existent, SSO costs extra, automated user enrolment via Google is poorly implemented, new login interface isn't user friendly especially on mobile. Mobile apps only recently stopped being web wrappers, admin interface still is. #### Vendor response Thanks for the review - we do invest a lot in our in-house support and our product is the more robust than ever. Please get in touch with us so we can discuss your experience. Replied August 2022 --- ### Keyless Door Access Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: Self-Employed - Product usage: 1-3 years · a few times a year - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I loved that this app allowed me to access my work location by simply using force touch to open up the doors. It was way easy than having to fumble around with keys. #### Cons I did not like that with this software when the power would go out, it wouldn't work properly and then you would have to switch to using normal key. This was a little bit of an inconvenience. --- Showing 1 - 10 of 63 Reviews [See All Reviews](https://www.softwareadvice.com/physical-security/kisi-profile/reviews/) ## Kisi Popular Comparisons [Swiftlane vs Kisi](https://www.softwareadvice.com/physical-security/kisi-profile/vs/swiftlane/)[Brivo Access vs Kisi](https://www.softwareadvice.com/identity-management/brivo-access-profile/vs/kisi/)[Resolver vs Kisi](https://www.softwareadvice.com/pci-compliance/grc-cloud-profile/vs/kisi/)[Silvertrac Software vs Kisi](https://www.softwareadvice.com/physical-security/kisi-profile/vs/silvertrac-software/)[Eptura Visitor vs Kisi](https://www.softwareadvice.com/physical-security/kisi-profile/vs/proxyclick/) [Compare All Alternatives](https://www.softwareadvice.com/physical-security/kisi-profile/alternatives/) ## See what companies are saying about Software Advice