About SecureLink

SecureLink is an access management solution that helps businesses across various verticals such as energy, finance, retail, healthcare, legal and manufacturing provide secure access to vendors, ensuring compliance with security and government regulations. The platform lets administrators store access credentials and deliver remote support to employees.

SecureLink comes with a notification system, which allows organizations to receive alerts for vendor connections and summary of activities at the end of sessions. It offers numerous features including automatic account de-provisioning, desktop sharing, file transfer, self-registration, approval workflows and more. Additionally, managers can set up a multi-factor authentication process, define the...


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Supported Operating System(s):

171 Reviews of SecureLink

Average User Ratings

Overall

4.17 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(64)

64

4 stars

(81)

81

3 stars

(19)

19

2 stars

(5)

5

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 171 results

April 2018

User Profile Picture

Harsh from Allscripts

Verified Reviewer

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Feels like a hyperloop between my system and server instances, love it!!!

Easy Access, Security, Scalability, Remote working facility

Pros

Gives you easy access to server machines apart from being secured, performs well like you are using the actual server.

Cons

There are instance where it looses the connection which is irritating but for all the pros, it is bearable.

April 2018

User Profile Picture

Nathaniel from IBM

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

Provides secure HIPAA compliant connections for hospitals.

Pros

-Secure -Functional -Compliant -Reliable -Supports many different connection types.

Cons

-Requires a manager to be downloaded every X mins -Uses Java.

April 2018

SHAMI from Allscripts India LLP

Company Size: 201-500 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

April 2018

Using securelink for connecting with my client server. It is good so far.

most important benefit is you can connect to different clients at the same time.

Pros

it is easy to connect to securelink. Can connect with different clients at the same time. If net connection is good , you can never face any issue

Cons

Disconnects most of time automatically due to minor fluctuation in net. sometimes it works slow it happens rarely.

Response from SecureLink

Replied May 2018

Shami, thanks for your feedback. We rely on these candid responses to improve customer experience and to build a better product. We're glad to hear you were quickly and easily able to integrate SecureLink. Our customers have greatly varying levels of requirements and it's our goal to ensure that the product can be configured to meet the needs of each and every customer. Some of the performance issues that you noted are actually related to configurable options that are set by the local administrators at your site. These options are likely configured in such a way that they meet your local security requirements. We provide all SecureLink customers with a dedicated customer success manager. This resource is available to you for troubleshooting and resolving user experience issues that you can discuss with them in detail. Please send us an email at cst@securelink.com so that we can set up some time to go over each of your concerns and resolve them fully.

March 2021

Donald from San Joaquin Health Care Services

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

March 2021

A solid replacement for vendor VPN that also provides basic remote access for staff with 2FA

Our small IT team is able to meet the needs of our vendors and external staff in much less time and with fewer maintenance tasks with SecureLink when compared to traditional VPN. Our HIPAA risk assessments and audits are more straight forward as we have detailed audit trails on every external connection through SecureLink while enforcing individual users accounts and two-factor authentication for every session. SecureLink always gave us the capability of shielding the vendor from having to know the network and application credentials needed in accessing the resources we were opening to them but now it also integrates with major privileged access management solutions (Cyberark, Thycotic, etc.) so that we can leverage that to maintain a single credential repository.

Pros

We purchased SecureLink to replace most of our vendor VPN connections (except those needed for application interface data exchange) to simplify our administration of such connections while providing more comprehensive audit trails of exactly what was done during each session. SecureLink met our needs for both of those objectives.

Cons

The user interface is dated in its design and their video replay of vendor activity still depends on Java or external media players. We are told a release this year will finally be based on pure HTML5 and eliminate the need for Java. The middle ranking that I gave this product in "features" was primarily due to the dated user interface and the lack of a pure HTML5 session player.

Reasons for Choosing SecureLink

Better auditing tools of what actually was done during a vendor connection; integration with our current PAM product.

Reasons for Switching to SecureLink

Wanted to reduce the staff time needed to support vendor connections while improving overall audit capability and security on such sessions

Response from SecureLink

Replied April 2021

Don, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it has met your goals. Currently our HTML5 audit converter is due out later this year to hopefully mitigate this issue. This is our first step in eliminating Java requirements from our product in order to improve general usability. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.

March 2021

Ian from Aptean

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

4.0

March 2021

Good product in need of a few additional features to turn it into a powerful customer support tool

I like the high level of security that is available with regard to customer credentials. BUt.. it is possible to configure simply as a VPN replacement without holding credentials in the agent - relying on users to use MS remote desktop to access additional servers (for example) within a customer network (thereby requiring users to access customer credentials). Securelink is good, but it is possible to deploy sub-optimally - and miss the point of keeping credentials out of the hands of users.

Pros

It's excellent for providing access to customer systems while keeping their credentials secure

Cons

There are often items of data or notes that need to be made about customer systems that other members of the team need to know when accessing the system. The password for the SQL database, the reboot sequence, the location of backup files - for example(s). This information needs to be at your fingertips when accessing a customer system, kept securely, and easily updated/added-to by colleagues. Holding this additional data in Securelink so that it is readily accessible when accessing a customer system would be really helpful.

Response from SecureLink

Replied April 2021

Ian, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it's ability to get you securely connected to your customers. We currently support the open-text notes and pre-connection notes for both Gatekeepers and Customers. This could assist you and other reps by giving you additional contextual information about your customers and their systems. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.