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Pulseway vs Site24x7

Pulseway vs Site24x7

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Overall Rating
4.7 (302)
4.7 (255)
Ease-of-Use
4.7 / 5
4.5 / 5
Value for Money
4.7 / 5
4.5 / 5
Customer Support
4.7 / 5
4.5 / 5
Functionality
4.5 / 5
4.6 / 5
Last Review Written
September 26, 2024
September 20, 2024
Pros/Cons
  • Pros

  • We are able to troubleshoot our clients issues instantly which helps keep costs down and clients very happy. This is a very affordable product with great flexibility and power to aid in IT operations.
  • Amazing!!! From the technology, to the technical support, all the way to their Account Management has been superb. Constant contact with my rep makes me feel like Pulseway us part od my extended team.
  • Ease of installation and ability to get up to speed with agents and advanced features. The mobile App is simply brilliant.
  • Cons

  • Missing some killing features (e.g. manage licenses, pc's ownership, etc). Some pc's information should be available when they're offline.
  • Support tickets ignored, unable to even log in due to an error in their systems. 2 weeks withodut access is enough to shut a place down.
  • Promised functionality never came, regular downtime and outages, poor performance.
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  • Pros

  • The ability to add in extras such as services and application monitoring on top is great.
  • Site24x7 is very easy to use, excellent Customer Success outreach to assist in solution evaluation and configuration.
  • Very good software for monitoring things like server performance or any website performance. Good to operate from both mobile and desktop and customer support of this organisation is very good.
  • Cons

  • Connectivity to the cloud is somehow restricted for government agencies in Saudi Arabia.
  • UI seems overloaded, sometimes user can get confused where to go.
  • There are almost to many things you can monitor. The licensing pricing model can be hard to understand also.
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Pricing Range
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Product Demo & Screenshots
Product Demo
Product Screenshot
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

FrontRunners

2024

Advisor Recommendations

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos