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Pulseway vs N-central

Pulseway vs N-central

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Overall Rating
4.7 (306)
3.9 (49)
Ease-of-Use
4.7 / 5
3.5 / 5
Value for Money
4.7 / 5
3.5 / 5
Customer Support
4.7 / 5
3.2 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
October 25, 2024
October 26, 2024
Pros/Cons
  • Pros

  • We are able to troubleshoot our clients issues instantly which helps keep costs down and clients very happy. This is a very affordable product with great flexibility and power to aid in IT operations.
  • Amazing!!! From the technology, to the technical support, all the way to their Account Management has been superb. Constant contact with my rep makes me feel like Pulseway us part od my extended team.
  • Ease of installation and ability to get up to speed with agents and advanced features. The mobile App is simply brilliant.
  • Cons

  • Missing some killing features (e.g. manage licenses, pc's ownership, etc). Some pc's information should be available when they're offline.
  • Support tickets ignored, unable to even log in due to an error in their systems. 2 weeks withodut access is enough to shut a place down.
  • Promised functionality never came, regular downtime and outages, poor performance.
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  • Pros

  • I have been extremely impressed with N-Central management's willingness to help ensure our deployment is successful.
  • It's a good product once you get through the learning curve. The product admins are eager to make the product more effective and efficient at helping you manage your client's networks.
  • NCentral's features and automation capabilities are awesome, also the price is a really good deal.
  • Cons

  • Support has been very hit or miss and lately they have fallen into the "Miss" category. We had an issue where monitored services of a device were disappearing.
  • They are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers.
  • After using it for 3 years, N-Able was a frustrating experience.
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Pricing Range
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$
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$
Product Demo & Screenshots
Product Demo
Product Screenshot
Product Screenshot
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

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Advisor Recommendations

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos