Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
3.5 / 5
Value for Money
4.0 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"Being able to monitor the wireless network from the point of view of the user versus just looking at metrics helped us provide better and more proactive support to our users."
"Ease of installation. Very capable of monitoring my wireless network."
"Supports broad range of WLAN platforms and models."
Cons
"The configurator tool could be a little less daunting for the user side to make changes. "
"I've liked it all! Nothing to dislike on this product."
"There are several places where the interface is not intuitive nor consistent across modules. "
7SIGNAL Reviews
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July 2019
PAUL from KAISER PERMANENTE
Company Size: 10,000+ employees
Industry: Wireless
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
7SIGNAL WIRELESS USER REVIEW - HIGHLY RECOMMENDED
LOTS OF REPORTS THAT DIFFERENT DEPARTMENTS WANT, 7SIGNAL IS ABLE TO PROVIDE DETAILED DATA METRICS ON. THIS HELPS US TO LOCATE AND SOLVE MANY ISSUES
Pros
EASE OF USE, MANEUVERABILITY WITHIN THE PRODUCT, HIGHLY EFFECTIVE DATA ON BACK END.
Cons
NEED FOR A SEPARATE DEVICE ON MY NETWORK
Reasons for Choosing 7SIGNAL
NOT SURE, I WASNT INVOLVED AT THAT LEVEL BUT USE IT NOW AND REPORT BACK ON IT
August 2019
Robert from Scotts Miracle-Gro
Company Size: 5,001-10,000 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
3.0
Customer support
4.0
Functionality
5.0
August 2019
7Signal WiFI analyzer review
I have used it to view connection speeds of clients, interference, DHCP time etc. If the interface and report was easier to use, I would use it more.
Pros
The Saphire Eye has a great feature set with really great potential
Cons
Getting the data out of the system is painful. I feel like a need a PHD in 7Signal to get the data out of the system. Because it's difficult to get the data out of the system, I don't log into it very much. The Eyes are not smart enough to pick and chose the AP to monitor. It is a daunting task to go through every eye and choose what AP to monitor. It would be nice if I could add a threshold and then let it go.
July 2019
Steve from IT
Company Size: 5,001-10,000 employees
Industry: Financial Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
5.0
Functionality
2.0
July 2019
Great idea, but not quite there
Pros
The initial GUI was easily digestible with graphs.
Cons
Drilling down into details was cumbersome. It was also not intuitive to generate reports. Gave up the product in 2017.
Reasons for Choosing 7SIGNAL
Nearly the first on the market at the time.
July 2019
Tyler from Saginaw Valley State University
Company Size: 1,001-5,000 employees
Industry: Higher Education
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2019
7 Signal
Very good and quick support on issues. Only thing stopping me from using it more is limited time.
Pros
Love the mobile eye as a tool on any platform to monitor and troubleshoot issues. Also they’ve put a lot of work into the dashboards and making issues quick and easy to find.
Cons
The configurator tool could be a little less daunting for the user side to make changes.
Reasons for Choosing 7SIGNAL
They had the mobile eye complement and were further along than Cape at the time HPE bought them and we like having a non HP products input on Aruba/HP products.
July 2019
Edmund from IBM
Company Size: 10,000+ employees
Industry: Computer Hardware
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
5.0
July 2019
Target for users with WiFi health monitoring requirements
Only for the highly motivated users. It cannot address class-of-service connectivity issues we faced.
Pros
Offers a wide set of radio, authentication, network connectivity, bandwidth, roaming metrics.
Cons
Its very difficult to read some of the graphs and pinpoint issues without help from the experts. Graphs are rather raw, only the trained eye can make sense of them. The subscription (licensing) is untrackable. I cannot tell how many licenses currently in use and how much life they have left. Subscription starts on date of shipment, regardless of external delays.
June 2019
Robert from MHS LLC
Company Size: 2-10 employees
Industry: Wireless
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
Functionality
4.0
June 2019
7signal
Pros
Supports broad range of WLAN platforms and models.
Cons
Installation requirements for existing WLAN not supporting 802.11n
August 2019
Alex from Encore Technologies
Company Size: 51-200 employees
Industry: Wireless
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
August 2019
Such a valuable tool
This product platform had been invaluable for several key wireless customers. 7Signal is constantly improving the interface and product as a whole.
Pros
This platform allows us to quickly gain an understanding to issues on the network that are not necessary wireless but impactful to wireless. The customizable KPIs and reports are incredibly handy.
Cons
There are several places where the interface is not intuitive nor consistent across modules.
August 2019
Lee from Toranet
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2019
More data than you can shake a stick at
Pros
It collects data. Pure and simple. But it does that 24/7 for as long as you ask it, and on all the radios it can use. It's like being on site with a packet capture tool all day and everyday.
Cons
Once you've collected the data, you need to make sense of it! The reporting is extremely comprehensive, so there are many ways to slice & dice the collected data. Therefore you actually need to do some brain work to get the right conclusions out. This is not a bad thing - it's a GREAT thing, but it is the thing I like least!
Reasons for Choosing 7SIGNAL
7Signal is for longer term analysis than just a site visit and collects mountains of useful data, helping to identify and resolve issues which might not otherwise be possible.
August 2019
Jeff from KUMED
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
August 2019
7 Signal
Very good product, but I needed more. Hopefully they will enhance the product in the future.
Pros
The product showed you a lot about your wireless network, for example RSSI, and SNR, and onboarding times.
Cons
I di not like the lack of Packet capturing. Need the product to capture longer periods of time, not just when you're looking at it.
July 2019
Glen from Educational Services
Company Size: 1,001-5,000 employees
Industry: Primary/Secondary Education
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
July 2019
Does what it says.
Very easy to use and a great benefit to monitoring our wireless network.
Pros
Ease of installation. Very capable of monitoring my wireless network.
Cons
Really there were none. I guess the cost would be one.
Reasons for Choosing 7SIGNAL
Free trial
July 2019
Dennis from Clark Construction
Company Size: 1,001-5,000 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
User Experience Improver
The experience has been good. Customer service helped when we needed and users have been happy.
Pros
Being able to monitor the wireless network from the point of view of the user versus just looking at metrics helped us provide better and more proactive support to our users.
Cons
Cost. It’s not a cheap solution to implement.
Reasons for Choosing 7SIGNAL
7Signal was already in place when’s I started my role.
July 2019
Ricardo from IBM
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Wifi health check, just need this!
Provides a better view and health / performance of wireless infrastructure, to support and avoid business impacts.
Pros
Easy to use and provides rich information about wifi infrastructure.
Cons
I've liked it all! Nothing to dislike on this product.
Reasons for Choosing 7SIGNAL
No
August 2019
Ken from Beaumont Health
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2019
Great insight into health of clients
7Signal is a great partner to work with
Pros
It's very easy to filter on different attributes of the network or client type to hone in on potential issues. The dashboard also provides an easy to understand drill down method of navigation.
Cons
Very little to complain about with this product.
August 2019
Mihir from cloudhelix
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2019
Review
Good product overall help us to identify an issue's with the configuration on wireless product
Pros
7 signal sapphire eye analyzer great product where you got all in-depth details.
Cons
Analyzer report should be improved and add more features on it.
July 2019
Chayee from Nebraska Medicine
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
2.0
Customer support
2.0
Functionality
3.0
July 2019
Still new to 7Signal
Overwhelming.
Pros
There's alot to it. I haven't had a chance to go over it all.
Cons
We have to deploy the sapphire eye. It's a lot of work to get them out there.
Reasons for Choosing 7SIGNAL
My manager did.