Continuum RMM software


16 reviews(5.0/5)
16 reviews(5.0/5)

Continuum RMM is a cloud-based network monitoring solution designed for enterprise-grade managed service providers (MSPs). The solution helps in-house IT support teams monitor, troubleshoot and manage various network devices including desktops, servers, virtual machines, mobile devices and other endpoints. Users can configure alerts for critical issues and other system failures.

Once deployed, Continuum RMM automatically captures device information connected within the network and helps establish a network architecture that displays the complete status and details of each connected device.

Continuum RMM solution offers a library of scripts that can be used to automate tasks such as scheduling backups, releasing updates, installing applications and more. A central patch management tool allows administrators to install updates on multiple workstations remotely from a single console. The solution also offers a client communicator app which helps end users chat with the IT team and address major technical issues in real time.

Supported Operating System(s):
Web browser (OS agnostic)

16 Reviews of Continuum RMM

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  • Kyle from Bluegrass I.T. Solutions

    Number of employees: 1 employee

    June 2018

    Continuum is a full featured RMM and help desk platform that has enabled me to grow my business!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I own a small I.T. business and using the Continuum solution has enabled me to grow my small business without the need of hiring additional internal staff.

    Cons

    Cost. I am a small business owner and really have to watch my bottom dollar closely. I can always use a discount!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Denise from Drucker & Falk, LLC

    April 2018

    All in one!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Everything in one place everything is connected virus protection malware protection remote access software able to push scripts out. Takes care of all the updates for Microsoft

    Pros

    Ease of access, availability, features. Cut so much time down for us being able to have our virus protection connected with our install a remote access software and malware protection

    Cons

    Some of the reporting feature needs
    work. I would prefer a more granular reporting feature I'm making little simpler to use

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Garry from iTech Las Vegas, LLC

    Number of employees: 11-50 employees

    December 2017

    Phenomenal product with amazing support backing it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Their support is top-notch. We couldn't run our business without it!

    Pros

    We've been with Continuum from the beginning and they get better all the time. One of their best qualities is the constant striving for improvement.
    They are always adding new features to bring additional value to the platform.
    Their outsourcing is definitely a major focus, bringing the "Tech Advantage" program and their 24/7 NOC for support you can start up with very low operating budget and support large environments very quickly.

    Cons

    Some of the RMM components are still based on old framework and there are limitations. Continuum is working on these, but every now and then an old bug from a previous piece of their software causes a problem.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • James from Technology intelligence Agency

    Specialty: Software / IT

    Number of employees: 2-10 employees

    October 2017

    Best RMM Tool for the Next Gen MSPs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    On-boarding client machines has never been so quick and painless. I tried just about every RMM platform out there and I always found myself spending hours re-configuring or reinstalling something. It doesn't cost anything to try Continuum RMM so I definitely recommend giving them a chance.

    Pros

    I consider my company to be among the next generation of managed service providers in the IT industry. Continuum helps me provide services to larger clients that I wouldn't normally be able to take on. With their Network Operations Center staff my company can reliably manage our clients servers. Using Continuum's Helpdesk I can focus on high-margin work and most importantly spending time with the client. My clients absolutely love the ability to easily access their office computers in a secure manner.

    Cons

    I have to use another platform in order to provide quick support to users that aren't yet clients. Other than that there really aren't any other issues with this awesome RMM tool.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kevin from Bronco Motors

    Number of employees: 51-200 employees

    February 2017

    Great product to manage computers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This product has been a huge help in managing my network. Supporting my users couldn't be done without it.

    Pros

    The remote access to all of my machines.

    Cons

    I bought it from a reseller, so I have to go through them when I need support.

    Review Source: Capterra
  • Brian from Digital Boardwalk

    November 2016

    Couldn't do it without Continuum

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    In a crowded space of RMM providers, Continuum continues to stand out from the competition. With Continuum, you're not simply purchasing software tools, you're partnering with a giant support team of account managers, technical managers, and network operations engineers. That partnership is invaluable to us.

    Review Source: Capterra
  • Jacob from Meritech Inc

    November 2016

    My Experience With Continuum

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Using Continuum less than a year now. I miss my old system but this gets the job done. I do like how easy it is to navigate the servers and desktops but using logmein as the connector is not good. It is slow and often disconnects.

    Review Source: Capterra
  • Rob from Keystone Technologies

    November 2016

    Great platform for MSPs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using continuum for since 2011. It has been a great product. The remote access uses Logmein which is my favorite remote access tool.

    Review Source: Capterra
  • Dave from Keystone Technologies

    November 2016

    Continuum Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Been very happy with the service. Has allowed our company to be very responsive and proactive to customer issues, particularly those we deal with in the health care field where responsiveness can really impact patient care.

    Review Source: Capterra
  • Michael from Fortify I.T. Inc

    Number of employees: 2-10 employees

    November 2016

    A great backup solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's a very nice backup solution. There are some things that it needs to do but Continuum is developing it with every month. The TruVerify is one of the features that were recently added that helps to get it close to the Datto backup on confirming things are working. It's really easy to setup and 2.0 is much improved over 1.x. Highly recommend it. It has saved a couple of my clients already.

    Pros

    granular backups, full VM ability, price is great, I can use any hardware I want.

    Cons

    Would like a similar verification to Datto backup but TruVerify is a good start. I daily email of the servers like the Datto product of all the backups would be nice.

    Review Source: Capterra
  • David from Relevant Networks, LLC

    Number of employees: 2-10 employees

    October 2016

    Continuity - BDR made easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Continuity in conjunction with the Continuum NOC is a fantastic solution that keeps the customer protected and our staff utilization low. The flexibility of the product allows us to scale the offering to fit almost any customer. Great solution!

    Pros

    NOC fixing issues, quality of the platform and flexibility.

    Cons

    limited control of cloud storage points.

    Review Source: Capterra
  • Kyle from Meritech, Inc.

    Number of employees: 51-200 employees

    October 2016

    Powerful and Easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Continuum does not just offer a tool set, but they are a true partner for Managed Service Providers! The platform offers a comprehensive tool set in an easy to use interface. Continuum has allowed my team to focus on billable work and not spending hours on day to day service issues. Thanks Continuum!!

    Pros

    Driven with the power of the cloud!! No infrastructure to maintain.

    Cons

    There are a few features we would like to see, but the Continuum team advised there are new updates released monthly.

    Review Source: Capterra
  • Ben from Keystone IT

    Number of employees: 51-200 employees

    October 2016

    Long time user

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've been using Continuum for over 5 years. We've been with them through a lot of great changes. I am constantly impressed with the updates and upgrades they have added over the years - new features and new services all the time. Our reps are great, helpful and knowledgeable. The NOC has provided us the ability to not have to staff up as much as we would have otherwise.

    Pros

    Reporting and remote access are really strong.

    Cons

    Sometimes the web interface is slower than I'd like. It's been improved quite a bit over the years, but could still use more.

    Review Source: Capterra
  • Nathan from Sophicity

    October 2016

    Continuity247

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our experience with Continuity has been very positive. In addition to covering all the bases for disaster recovery, we really like having their NOC behind the scenes to keep an eye on things and handle any issues that arise. We have been fortunate enough to not have a live disaster scenario yet, but we've done DR tests. And they have gone surprisingly well. In one such test earlier this year, we had a client with roughly a dozen servers fully recovered and functional in the cloud in less than 4 hours! I was completely blown away (and so was the client).

    Review Source: Capterra
  • John from FNI, LLC

    Number of employees: 2-10 employees

    October 2016

    Just the right services...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Continuum has provided services that compliment our line of services, the synergy is spurring growth. Your partner support is top of the line, best in class, A++!

    Pros

    The human connected element (NOC/ Help Desk)

    Cons

    Difficult to troubleshoot. (I.e. The communicator won't start...)

    Review Source: Capterra
  • Eric from Salem Business Computers

    Number of employees: 2-10 employees

    May 2017

    Quality
    Support
    N/A
    Review Source: GetApp
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