Goliath staff believe in old-school customer support, they assist you in every aspect of their product. From the time you first contact them they are not just a vendor; they are part of your team and part of your success.

We rely heavily on Citrix in our environment, and this is the only tools we have found that gives you a total picture of the entire environment from start to finish.

If I had to say anything bad it would be the learning curve with any monitoring system, however; they give you great support and training to assist you with this.

Easy to install , easy to configure , Users always blame Citrix for slowness , or Citrix is slow , ticket logged and escalated to management , with Goliath and the ability to do last mile analytics provides you with proof that the users Service provider is the issue and not Citrix. The ability to troubleshoot the entire connection from end user to server

The ability to provide a in-depth analysis and troubleshooting capabilities at an unbelievable price

I have not found any to date , as I am still getting to grips with the technology

The provided scorecard for user experience

Lacking a bit of reporting ability internally to the product. API can be setup, but these should all be brought internal to the product.

Overall experience has been great in the past two years with all the details and alerts we get, specially since we are trying to engage our other teams such as Networking and Workstation to use the tool as well. Also the futures that are coming up with the new upgrades are interesting. Looking forward for more great functionality from GOLIATH team.

-The fact that this application is easy enough to use and provides a lot of info in details. -Great futures to identify and troubleshoot slowness withing out Citrix environment. -Great alert system that can be easily modified for different proposes. -Great support team that answers to all requested asap. -VDI monitoring looks good but it may need a bit more improvement which I believe it will happen in the future updates. -GAAMs are my favorite part too since they push tests to make sure we get alerts before anything goes wrong in a critical way.

- the Only cons I can think about is that I wish to see more regular updates and improvements if possible.

Performance Monitor has been instrumental in providing a seamless Citrix experience for our remote workforce during the pandemic. When faced with the common "Citrix is slow but I know it's definitely not my Internet" complaint, Goliath gives us the ability to provide objective evidence to prove the contrary. This means less time needlessly troubleshooting Citrix infrastructure and a quicker resolution time by providing recommendations to end users to improve their experience (e.g., reboot your router, stop streaming TV, etc.). And in the times where we do experience infrastructure problems, Goliath is quick to alert us, often before we even realize there is a problem.

Although Goliath has made recent improvements to UI, it could still benefit from some modernization.