All iLert Reviews
1-25 of 51 Reviews
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Jeremy
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2022
Perfect monitoring for our business
Very pleased with the migration, set up for all heartbeat monitors and creation of status pages for our customers with iLert, which are critical to us delivering services and supporting customers.
PROSA lot of our systems are hardened services which cannot be monitored through HTTP requests, therefore we rely heavily on heartbeat monitoring which works flawlessly in iLert. All of our services are set up with regular intervals to check-in, and we're notified immediately if there's ever an issue
CONSEverything works as expected and nothing that I would class as a negative for the product - the only minor improvement I would make is to create an alert action template (as I tend to have to create the same alerts when creating a new heartbeat check), though I'm sure there's a technical reason for that - and the process is very straight forward.
Reasons for switching to iLert
iLert better suited the services we required with integration to all of our existing systems.
Vendor Response
Hi Jeremy, thanks for your great review. Did you know that you can copy an existing alert action to multiple alert sources at once? We introduced this improvement a few months ago. Feel free to reach out to support@ilert.com if you need any help with that.
Replied September 2022
Abdullah
Information Technology and Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
A solid product for on-call duty
Its a good product that fits our use case of different teams monitoring different services, where each services are also living under different environments. This requires a complex level of customization of notifications & alerts, and ilert works perfectly.
PROS- Integration with monitoring software like Zabbix, and supporting their latest releases very quickly. - Separate API per environment allows more flexible grouping. - Clean escalation policies with step-by-step configuration. - On-Call scheduling shown in visually colorful way. - A wonderful reporting tool to view past alerts/notifications and generate regular reports.
CONS- Editing on-call scheduling requires to figure out interaction (where to click, what to add etc.). A help/guide inside the software would be helpful. - Removing an on-call person from a period in between schedule, changes the whole schedule up for everyone next in queue, hence needs to do adjustments for all the next on-callers.
Reason for choosing iLert
Way more direct support from ilert team in helping setup ilert across the infrastructure. It was a better fit with the organization structure.
Reasons for switching to iLert
VictorOps got broken after Zabbix changes their internal alerting in their new 4.4 version, and even though they manage to fix it after opening a support ticket, a lot of time was spend waiting for upgrade to be pushed to production. During this time, ilert (and other products) were also tested as possible replacement.
Vendor Response
Hi Abdullah, Thank you very much for taking the time to review iLert. I'm glad to hear that you like our deep integration with Zabbix, our on-call management features, and our in-depth reporting. Regarding editing on-call schedules: a major upgrade to editing on-call schedules is in the works and will be ready towards the end of this year. Stay tuned and thanks again. Birol
Replied November 2020
Jeroen
Marketing and Advertising, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed July 2023
Most important features of ilert are end of life
Online monitoring &Realtime notifications of
CONSWhen we start using Ilert we based our decision on the features uptime monitoring and alerting. Exactly these features are cancelled by Ilert within the next year. So i am not very positive when i consider that within approx 2 years of our start with Ilert we need to choose another supplier and redesign our processes
Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
iLert - Powerful tool to level up your support easily
Introducing iLert into existing Tooling around Monitoring was very easy. We needed no adaption at all, our systems could be connected to any needed system quite easily. Moreover we searched and found our On-Duty scheduling options in iLert: Easy, flexible & straight forward.
CONSHardly anything I could think of besides the richness of features - which was not really an issue for us as iLert provides everything we need and more.
Reasons for switching to iLert
The prices of OpsGenie went absurd & we were able to replace our phonenumber provider and could improve our service towards our clients. So we killed two or three birds with one stone by going with iLert & never looked back.
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Chosen as a new paging system for On Call Teams
Overall the experience with this new system have been very positive. The support received from the team at iLert has been excellent. Very helpful and quick to respond.We were looking to replace our paging system, and have found iLert to be able to handle our requirements and provide more options for proactive monitoring being fed into On Call Teams.
PROSVery easy to schedule different teams. Tailored towards incident management, rather than just being a generic paging system.Clear and easy app for users to view their calendar and to make short notice swaps within the team.Additional monitors that can feed into the on call team, not solely used for customer support requests. Enables proactive monitoring to be addressed in real time for non critical systems as well.
CONSAll options from the top level subscription should be available as Add On services like the Uptime Monitors.We do not need to move to the higher subscription for its core features, but would like to utilise the additional functionality. EG Status Pages
Reasons for switching to iLert
We needed more users to create additional teams, and were investigating whether there was a more cost effective and easier to manage system.We needed flexibility for users to be part of more than one team which the current system wasn't able to provide easily.
Vendor Response
Hey there, Thank you very much for taking the time to review us. Note that status pages are available as add-ons. Feel free to reach out to our support if you want to purchase other features from higher plans as add-ons.
Replied February 2023
Heike
Media Production, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Quick customer response, easy to use and competitive pricing
You set it up once and it just works. We received a hands on demo with the iLert team, configured the rest of our uptime monitors and api integrations ourselves. It took a few minutes to get all users on board and since then, we did not even need to touch the browser if anything on our side goes wrong, we simply use the iLert mobile app for the whole incident lifecycle.
CONSWe would still love to see a few more features in the future like postmortems or a whatsapp integration.
Reason for choosing iLert
Early in our integration attempts we realised that we were in need of an additional integration for our internal monitoring tools that we developed inhouse to ensure our video backup storages are healthy. It was a matter of days for the our feature request to become available, even though we were still a trial customer. The fact that the pricing was extremely competitive was just a cherry on top.
Vendor Response
Hi Heike, thank you very much for taking the time to review us and we are happy to hear that you were up and running quickly with iLert. Thanks also for your suggested features. A postmortem feature is something we are currently discussing and might include in our roadmap. I will make sure to reach out to you personally, once things become concrete. Birol
Replied August 2020
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
iLert review for on-call alerting solution
Really satisfied
PROSThe terraform provider letting us code our on-call infrasture service
CONSThe UI for the calendar / on-shift schedules
Reason for choosing iLert
The terraform provider / the uptime monitoring feature / the pricing
Vendor Response
Thank you! Glad to hear you guys are happy :-)
Replied September 2022
Wilfried
Computer & Network Security, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed June 2023
Overall, a good product
The timely notification of PRTG events sent to my mobile devices is a great benefit.
PROSiLert is used to send PRTG events via email. I use the iLert mobile app for near real-time notifications, which is also perfect for notifications on an Apple Watch.
CONSSo far, no negative aspects or missing features have been identified that need to be addressed.
Roger
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2023
iLert is without alternative in on-time notifications
From installation until today iLert worked without any problems. Particularly the coecistence with Nagios XI works flawlessly
PROSIn iLert it is easy to handle, creating escalation chains, so that every notification reaches the perfect team on time.
CONSActually there is nothing to criticize. iLert delivers exactly what I need for supporting our customers.
Stefan
Oil & Energy, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
excellent Alerting system
First I user iLert in Telekommunikation branch of the Company , now I working in the IT department and we are using the System for alerting if parts of the Infrastruktur fails
PROSEasy to use iPhone APP, and very good web Service application
CONSto be honest there is nothing to complain about
Stefan
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Fire and reliable
We use it for automatic callouts for operating our customer environments and a lot of them are very important for our customers as they operate around the world
PROSWe are very dependend on this product as we providing 24/7 support to our customers. iLert in the past 9 years never faild or had an outage. Result: you install it once, configure it to your needs and you never have to bother about it!
CONSNothing to add here, I love such a product!
Reason for choosing iLert
Costs reliability and easy to use
Vendor Response
Hi Stefan, thank you so much for taking the time to leave a review. We really appreciate it and we're flattered to have you and your company among our first customers. I'm glad to hear that iLert is helping you to drive results and provide 24/7 support to your customers around the globe. If you have any questions, or if we can help with anything, feel free to reach out, we'll be more than happy to help! Thanks again, Birol
Replied August 2020
Paul
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Reliable incident-management and alerting
iLert covered all of our use cases out of the box and works flawlessly. There are very good guides examples for alert-sources available so that onboarding of new tools or infrastructure is just a breeze.
CONSThere's nothing about this software we don't like. It basically has all the functionalities we need.
Reason for choosing iLert
internal call routing, easy to configure
Reasons for switching to iLert
Schedules are more flexible in iLert, integration of Twilio not needed but usage of the iLert internal call-routing
Vendor Response
Hi Paul, thanks for your review, and glad to hear you are happy with iLert :-)
Replied September 2022
Andreas
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Excellent product with great support
iLert focuses on the main use-case - scheduling on-call rosters, notifications and escalations. In addition the support is really helpful and the implementation of "small feature wishes" just works.
CONSWe have not really something to dislike at iLert. The UI for on-call takeover could be a bit better, to mention one.
Vendor Response
Hi Andreas, thanks for the great review and your feedback :-)
Replied September 2022
Michael
Logistics and Supply Chain, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Easy automation to set up an on-call schedule
iLert is perfectly compatible with our monitoring software by just generating an API. Setting up the on call schedules is very easy and can be done in advance. The product has proven to be very stable and flexible.
CONSThere's nothing about this software we don't like. It basically has all the functionalities we need.
Vendor Response
Hi Micheal, thanks for taking the time to review iLert. We really appreciate it and we're glad that you were up and running with iLert in no time. If you have any questions, or if we can help with anything, feel free to reach out, we'll be more than happy to help! Thanks again, Birol
Replied August 2020
Sascha
Retail, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Good, flexible solution with a wide range of Integration s
I get what i need, fast
PROSFlexible, reliable, well documented. The Team behind knows what they are doing. They build a working Integration for our incident Ticket system in days
CONSFound no real cons, Picking the right supporter on a smal Screen is a little tedious
Vendor Response
Sascha, Thank you for taking the time to leave a review. Glad to hear that you like our speed in responding to new integration requests. Birol
Replied November 2020
Fabio
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Admin Review
Great experience overall.
PROSH24 7x7 Service AvailabilityIntegration with other Monitoring Systems like Paessler PRTGGreat iOS and Android Mobile Applications
CONSSet other lagnages speaks (for example Italian) to the welcome standard voices and relative customization of the messages.
Reasons for switching to iLert
Switch because of a cloud product that allows PRTG integration and great scheduling features.
Nele
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed September 2022
easy to use alert handel
We are using iLert as an alert handler for our call on duty and its perfect.
PROSSo many possible ways to receive an alert (e.g. App, SMS, phone call, E-Mail)
CONSMany changes in the past which haven´t been functional (e.g. accepting an alert via apple watch not possible for a while). Better testing would be great.
Vendor Response
Hi Nele, great to hear that you appreciate our Notifications Channels. We will strive to make future features even better :-)
Replied September 2022
Thorsten
Computer & Network Security, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Ensure easy accessibility
With ilert we ensure our availability for customers outside of business hours. In addition, this ensures a smooth, transparent on-call service with maximum flexibility for our employees
PROSReady for use after a few administrative tasks
CONSScheduling the app on the mobile phone does not always update immediately
Vendor Response
Great Thorsten, thanks for your review. We're glad you're using iLert to give your on-call team maximum flexibility. That is one of the main reasons for us.
Replied September 2022
Sai
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
iLert features Review
Overall its very useful tool for large customers and its user friendly
PROSThe best part is we(number of teams in our project) use, the On- call scheduling feature .Next very useful features is we also use the status pages (we infact started using beta version itself) to monitor our services.
CONSThe UI could be better and ease of use could be little better so that users can navigate the product easily
Vendor Response
Hey Sai, glad to hear our status pages are working for you too. We will continue to work on the UI to make iLert even more intuitive.
Replied September 2022
Nathan
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed June 2023
Feature options help a lot
Currently iLert has been a great help at quickly responding to issues with my clients sites even when our own internal monitoring tools are delayed.
PROSNotifications coming from AWS as well as our internal monitoring systems
CONSWe could not find a connection option to HubSpot.
Reason for choosing iLert
I was not involved in the process
Kane
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2022
Pretty good program for on call staff.
The ability to escalate alerts if necessary
CONSSometimes you get an alert while driving, and by the time you've pulled over to sort it the alert has been escalated due to missed calls.
Vendor Response
Hi Kane, glad to hear you are enjoying iLert. Regarding the alerts, while driving, maybe you can adjust the escalations rules to give you a bit more time.
Replied September 2022
Alexander
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2023
Ilert Review
The calls work well and have had good uptime.
CONSDon't have the ability to disable summary call.
Reasons for switching to iLert
Pricing
Kaan
Verified reviewer
Consumer Goods, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Uptime monitoring and advanced alerting
We were looking for a simple solution that monitors our online shops and calls our engineers in case of any issues. iLert helped us to minimize the impact of IT related issues to our customers.
PROSThe mobile app! Once everything was setup, we relied on the mobile app for ongoing use. Since the introduction of uptime monitoring, iLert covers all our monitoring and alerting needs.
CONSWould love to have a reminder when an on-call shift starts.
Vendor Response
Kaan - thank you very much for taking the time to leave us a review and for being an iLert customer for such a long time. It is great to hear that iLert helps your company to increase uptime for your customers. Reminders for on-call shifts will be available later this year. Thanks again, Birol
Replied August 2020
Zuber
Retail, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2022
Just another Engineer Experience
Overall it has been great experience. We are using it and found it so useful for on call support and continue to use it.
PROSQuick notifications through mail and calls. I haven't tried whatsapp / telegram, but I am gonna try it soon. Don't have to monitor the critical systems in person, if the proper ilert is set we can rely on it.
CONSMobile sms are horrible, it takes about 1 hour or more to deliver a notification about the ilert.
Vendor Response
Hey Zuber, thanks for your review. Glad to hear that ilert is working for you. Can you describe the SMS issue in more detail? Looking forward to your feedback via support@ilert.com
Replied September 2022
Markus
Logistics and Supply Chain, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Ilert Incident Alarm System
We are using this software for 24/7 incident handling. Every Person can decide how he will be alerted. (push notification, phone, mail)
PROSEasy to use. Many new features are implemented in the last 12 months. Good support from Developer. Stability of call routing and alerting.
CONSThe software could be a little bit cheaper.
Reasons for switching to iLert
Missing functionality
Vendor Response
Thank you Markus. We appreciate it very much and will continue to work on iLert :-)
Replied September 2022