VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.

I can say no after sales customer service at all. No phone number can be contact for urgent issue.

It is very easy for technicians to use and provides a nice single pane of glass to see everything through. Kaseya has lots of options for you to add on to sell to your customers as well.

Costly - But you get what you pay for. Menus - They are working to standardize the UI.

Overall Kaseya is a good product. I think there are better applications out there for the price, but for an RMM it does its job.

Support is horrible because the company is horrible.

This even extended to professional services and some problems completing scope items.

They focus on new things like new backup & office 365 integration but the Core of their product is still terrible.

The powerful scripting agent has allowed for us to deploy software and patches quickly.

You polish the whole in the right shape. We have good security options with Webroot, Malwarebytes and Patch Management as most important parts.

License issues constantly causing problems, support is hit or miss, AD discovery is completely broken, poor integration with AV products.

Good overall experience although my service desk have had confidence knocked in the product with recent outages.

Automation Ease of use Fully Featured Great integration. Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc).

Significant reduction in operational costs and increase in our ability to deliver value.

Everything feels clunky and menus are not categorized right. Not only that, the remote tool is HORRID.

Utilize for remote access and Help desk mainly and it is very helpful.

Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field.

Good product if managed and configured correctly. When bugs are identified, their resolution is very slow from engineering team.

Good feature of software but better not to use if you are not familiar with it.

It lacks a low latency feature such as Zoho assist. If your customer has a poor connection, expect key presses to be delayed and your words being typed wrong.

The software is actually quite good when it works properly. It has a huge amount of features.

Beyond simply remoting onto client endpoints, I really enjoy the ability to carry out various tasks in the background without having to remote on, including. Running CMD and PowerShell commands.

Some other products have pieces of what Kaseya can do, but no one has it all.

Ease of customization and automation of procedures.

Updates with Live Connect, some times install will fail and have to uninstall and reinstall. Some connectivity issues when using live connect is slow.

What I love about this product, it has a lot of modules that helps me a lot to meet on my general requirement.

The most buggy and useless pile of nonsense code in existence.

The price is great compared to others. The back end and configuration could be easier and more intuitive.

The ease of remotely accessing devices to help resolve issues is amazing. Not to mention the remote aspects of running procedures for software means we don't have to connect to any device.

New leadership has taken some time to reform the company, but is now running full speed ahead. The potential of venture capital is a big benefit to what they can do, if you make them see the need.

The ability to auto-resolve issues on PagerDuty when the monitors become healthy increases my productivity (especially when I want to go back to sleep, haha!).

Managing multiple schedules is charmingly easy. Receiving and responding to pages is simple, with a mobile interface that you can still use through bleary-eyed 3am wake ups.

Some menus are confusing and options are sometimes hard to find.

The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand.

But this is more of a problem of our requirements rather than a limitation of the software.

Very good, has assisted in ensuring I provide good customer service as well as life-saving support.

PagerDuty has many integrations which allows us to setup alerts just by choosing the application, which is a great thing for small teams where development costs are very high.

It maintains history of alerts, it has good customer support, the resolution note's can also be added against the alert.

We use PagerDuty for our on call rota. It was my first experience of such software and I would recommend it to others for its list of features and general ease of use.

Fully satisfied with this product, for such a price a really good application. Easy to setup, maintain and use.

Based on my past experience I would really recommended tool for people who support the system infrastructure in-fact very honest I have recommended this to couple of people who did not use this too.

We can see the history of alerts and to come to a conclusion and fix it for a long term. They have a great support team.

It has integrations with Slack and email, which helps a lot in notification and resolving incidents collaboratively. The mobile version is a great help as well.

No audit logs to see who made changes and what the changes are. Lack of features in the PagerDuty slack plug-in as compared to other alternatives such as OpsGenie.

We've used PagerDuty for quite some time now and although no one loves to receive an alert it has revolutionized our ability to provide 24/7 support to our clients.

PagerDuty lets us centralize our notifications, with a good and reliable degree of user control over how pages are delivered. It integrates well with a vast panoply of other services.

The notifications are clear and concise, it is easy to respond to, mute and investigate alerts. The apps interface is sleek and easily understandable.

Great features and easy to use interface. Notification can be configured with multiple sources.

The word service itself is misleading for the users.

The administration portal schedule is very confusing and hard to set up for global workflows.

Very fast and reliable notifications. The mobile app is great to use for acknowledging and resolving pages.

An Excellent Service for Orgs with complex alerting needs.

Billing is difficult to deal with. Cancelled our account and kept billing us.

US Dollar

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting.


Users can receive complaints, generate complaint tickets and service complaints around systems, servers, networks and mobile devices remotely. Designed for in-house IT staff, Kaseya VSA provides an integrated IT management platform to manage IT issues and service complaints remotely.


The patch management module automatically updates servers, workstations and users’ computers with the security patches and software updates. IT staff members can schedule updates at an individual system level, departmental level or throughout the entire organization. The solution provides information on CPU, network bandwidth and server load through an integrated console to monitor the performance of IT infrastructure in real-time.


Kaseya VSA is available on a per user per month basis that includes support through an online knowledge base.



LongDescription

Email Monitoring

Application Management

Performance Management

Customizable Reports

Document Storage

Internet Usage Monitoring

Access Controls/Permissions

Activity Tracking

Session Recording

IT Asset Management

Automatic Patch Deployment

Real-Time Monitoring

Virtual Machine Monitoring

License Management

Active Directory Integration

SSL Security

Change Management

IP Address Monitoring

Policy Management

Real-time Alerts

Baseline Manager

Project Management

Approval Process Control

Knowledge Management

Collaboration Tools

Scheduling

Anti Virus

Problem Management

Event Logs

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Bandwidth Monitoring

Audit Trail

Uptime Reporting

Server Monitoring

Screen Sharing

Mobile Access

Simple Network Management Protocol (SNMP)

Inventory Tracking

Unattended Access

Capacity Management

Device Auto Discovery

Compliance Management

Real Time Data

Performance Metrics

Network Wide Management

Issue Management

Maintenance Management

Diagnostic Tools

Configuration Management

Web Traffic Reporting

Real-Time Notifications

Power Management

Real-Time Updates

Ticket Management

Threshold Alerts

Asset Tracking

Customization

File Sharing

Alerts/Notifications

Reporting & Statistics

Multi-User Collaboration

Patch Testing

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Network Resource Management

Deployment Management

Dashboard

Time Zone Tracking

Patch Management

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Credential Management

Compliance Tracking

Automatic Backup

Reporting/Analytics

Monitoring

Remote Access/Control

Remediation Management

Employee Activity Monitoring

Incident Management

Backup and Recovery

Summary Reports

IT Asset Tracking

Patch Prioritization

Remote Support

Secure Data Storage

Session Transfer

Automatic Scans

Issue Auditing

Third-Party Integrations

Web browser (OS agnostic)

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Kaseya VSA

In Person

Live Online

Webinars

Documentation

Videos

PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monitoring aggregation, event grouping, real-time collaboration, mobile incident management, user reporting and live-call routing. It is suitable for support teams, engineering teams, NOC and system administrators of all sizes.


Users get the full-stack visibility and actionable insights of applications, infrastructure and services from a centralized place. On-call scheduling enables organizations to manage resources on critical apps and services that need aid. The collaboration feature enables project members to get real-time notifications through preferred channels.


PagerDuty offers integration with over 150 monitoring tools, deployment and ticketing tools. It enables users to get alerts by phone, SMS, email and mobile apps for iOS and Android. PagerDuty is available through annual or monthly subscription options.



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