VSA gave us the ability to manage completed remote laptops from a central console. Something as simple as changing the administrator password remotely is priceless to us.

I can say no after sales customer service at all. No phone number can be contact for urgent issue.

It is very easy for technicians to use and provides a nice single pane of glass to see everything through. Kaseya has lots of options for you to add on to sell to your customers as well.

Costly - But you get what you pay for. Menus - They are working to standardize the UI.

Overall Kaseya is a good product. I think there are better applications out there for the price, but for an RMM it does its job.

Support is horrible because the company is horrible.

This even extended to professional services and some problems completing scope items.

They focus on new things like new backup & office 365 integration but the Core of their product is still terrible.

The powerful scripting agent has allowed for us to deploy software and patches quickly.

You polish the whole in the right shape. We have good security options with Webroot, Malwarebytes and Patch Management as most important parts.

License issues constantly causing problems, support is hit or miss, AD discovery is completely broken, poor integration with AV products.

Good overall experience although my service desk have had confidence knocked in the product with recent outages.

Automation Ease of use Fully Featured Great integration. Pretty good selection of add-ons to extend services out to other areas (SSO, PSA, etc).

Significant reduction in operational costs and increase in our ability to deliver value.

Everything feels clunky and menus are not categorized right. Not only that, the remote tool is HORRID.

Utilize for remote access and Help desk mainly and it is very helpful.

Kaseya VSA is not only for MSPs, but for anyone who needs help managing their assets in the office and in the field.

Good product if managed and configured correctly. When bugs are identified, their resolution is very slow from engineering team.

Good feature of software but better not to use if you are not familiar with it.

It lacks a low latency feature such as Zoho assist. If your customer has a poor connection, expect key presses to be delayed and your words being typed wrong.

The software is actually quite good when it works properly. It has a huge amount of features.

Beyond simply remoting onto client endpoints, I really enjoy the ability to carry out various tasks in the background without having to remote on, including. Running CMD and PowerShell commands.

Some other products have pieces of what Kaseya can do, but no one has it all.

Ease of customization and automation of procedures.

Updates with Live Connect, some times install will fail and have to uninstall and reinstall. Some connectivity issues when using live connect is slow.

What I love about this product, it has a lot of modules that helps me a lot to meet on my general requirement.

The most buggy and useless pile of nonsense code in existence.

The price is great compared to others. The back end and configuration could be easier and more intuitive.

The ease of remotely accessing devices to help resolve issues is amazing. Not to mention the remote aspects of running procedures for software means we don't have to connect to any device.

New leadership has taken some time to reform the company, but is now running full speed ahead. The potential of venture capital is a big benefit to what they can do, if you make them see the need.

What I liked most about this software was its ease of use and implementation.

For Debian/Ubuntu maybe a little tricky; the configuration interface maybe hard at glance because is for general purpose along all the program.

Interface web is really good, not requiered too many knowledge to get report and graphs.

Plus they still offer their Open Source Community Edition, which is great to just explore the software or use it on medium sized infrastructures. Really, even if it's open source it's quite powerful.

Very good, because I need it every day, it helps me a lot, I like it very much.

Best GIS tracking and highly scalable solution across multiple ITSM and devices integrated to different clouds and systems.

I prefer used this tools because its to good for initiators in this world of monitoring servers,routers,etc and it is easy to notification with chats online (slack).

It was very intuitive and easy to use. We loved how it saved up-to 20mins of time doing repetitive tasks each day/week.

Quickly see the status of all my printers, switch, computers, virtual machines to know if any system has fallen.

Its difficult to add agent to console and migrate to upper version.

The software tends to overwork the system and overload the core. In doing so it slows the network and operating systems of the computers being monitored.

Pnadora FMS kmis most trusted name in the field of monitoring solutions providers. Its very easy to use and to implement at any kind of system.

The Ease of use of the product has been wonderful.

Pandora FMS is the best solution for system monitoring.

This product seems really thorough. I would definitely want to implement if I had more money to do so.

This tool has been of great help because we can manage faster solutions with the problems in our network, it helped us reduce our response time.

I just recently discovered Pandora FMS a few years back and am surprised how far its come along in terms of development and integrations.

Their capability to get integrated and connected to over 500 plugins is just amazing and highly admirable as no other competitors is close to them.

It helps my job to be more proactive instead of reactive, I have all the visibility of my critical infrastructure.

We can detect every posible problem before it happens.

And  the life cycle seems to be very short. But you get what you pay.

Very slow learning curve, it is difficult to get hold of the environment. Many very messy options, with similar names.

As an IT consultant for medium and large businesses I always recommend it as a less costly alternative to Zabbix or Nagios, since it provides the same features and more at a much lesser price.

When it comes to user interface, it is very user friendly and  easy to understand. It also has good reporting system, Realtime monitoring and alarming system.

But, as a standard tool, with the Community Version (unpaid), it is already very powerful if you take time to configure properly.

I personally use the Enterprise Edition because of some additional features it has compared to the Community version, but I'd still recommend any of both as solutions for your everyday monitoring.

However, some users may find the software complex and may require a significant amount of time to master.

As a personal user, I agree that it's a great monitoring solution in general it includes a more than decent amount of features and integrations, even in its community edition.

The experience has been fantastic from the first moment, easy to contact the manufacturer, open dialogues. Software that does what it says.

Adding agents can be cumbersome, and sometimes there is a tendency of the software to slow the network, both I have heard are common complaints.

The general feeling that Pandora FMS transmits is of robustness, at no time do you have the feeling that something is missing or that some module can do something else.

The best thing about working with pandora FMS is the amazing support. If there ever is a game breaking bug introduced.

Cons: I miss some templates by default to start monitoring as soon as possible.

In its latest version we can see how its ease of use and general development have been improved upon largely.

The platform has a great feel to it and I love how they are always looking to improve the platform. I appreciate the evolution of features and how open the company is to listen to suggestions.

It has been a solid experience backed with support by Pandora FMS team and the community. Customization was simple with the module library.

What bothers me most when I use the application are the many pop-up ads, as they are so many that they hinder my use of the application.

Very easy to use and intuitive. Very easy to start monitoring.

US Dollar

Kaseya VSA is a cloud-based IT management and remote monitoring solution for businesses of all sizes across various industries. It provides a central console for managing IT operations including handling complaints, ticketing, auditing, monitoring performance and reporting.


Users can receive complaints, generate complaint tickets and service complaints around systems, servers, networks and mobile devices remotely. Designed for in-house IT staff, Kaseya VSA provides an integrated IT management platform to manage IT issues and service complaints remotely.


The patch management module automatically updates servers, workstations and users’ computers with the security patches and software updates. IT staff members can schedule updates at an individual system level, departmental level or throughout the entire organization. The solution provides information on CPU, network bandwidth and server load through an integrated console to monitor the performance of IT infrastructure in real-time.


Kaseya VSA is available on a per user per month basis that includes support through an online knowledge base.



LongDescription

Email Monitoring

Application Management

Performance Management

Customizable Reports

Document Storage

Internet Usage Monitoring

Access Controls/Permissions

Activity Tracking

Session Recording

IT Asset Management

Automatic Patch Deployment

Real-Time Monitoring

Virtual Machine Monitoring

License Management

Active Directory Integration

SSL Security

Change Management

IP Address Monitoring

Policy Management

Real-time Alerts

Baseline Manager

Project Management

Approval Process Control

Knowledge Management

Collaboration Tools

Scheduling

Anti Virus

Problem Management

Event Logs

CPU Monitoring

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Bandwidth Monitoring

Audit Trail

Uptime Reporting

Server Monitoring

Screen Sharing

Mobile Access

Simple Network Management Protocol (SNMP)

Inventory Tracking

Unattended Access

Capacity Management

Device Auto Discovery

Compliance Management

Real Time Data

Performance Metrics

Network Wide Management

Issue Management

Maintenance Management

Diagnostic Tools

Configuration Management

Web Traffic Reporting

Real-Time Notifications

Power Management

Real-Time Updates

Ticket Management

Threshold Alerts

Asset Tracking

Customization

File Sharing

Alerts/Notifications

Reporting & Statistics

Multi-User Collaboration

Patch Testing

Network Monitoring

Data Visualization

Real-Time Chat

Service Level Agreement (SLA) Management

Network Resource Management

Deployment Management

Dashboard

Time Zone Tracking

Patch Management

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

IT Reporting

Credential Management

Compliance Tracking

Automatic Backup

Reporting/Analytics

Monitoring

Remote Access/Control

Remediation Management

Employee Activity Monitoring

Incident Management

Backup and Recovery

Summary Reports

IT Asset Tracking

Patch Prioritization

Remote Support

Secure Data Storage

Session Transfer

Automatic Scans

Issue Auditing

Third-Party Integrations

Web browser (OS agnostic)

Kaseya VSA is priced on an end-point basis, allowing you to scale your operations with the demands of your business.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Kaseya VSA

In Person

Live Online

Webinars

Documentation

Videos

Pandora FMS is an application suite, with which you will be able to collect information about every single critical element in your business.


Pandora FMS features a control panel for users to have everything under control including network, servers, virtual environments, business processes, user experience, Internet of Things (IoT), application and SAP monitoring. In addition, Pandora FMS will allow you to manage thousands of devices evenly, flexibly and automatically.



Kaseya VSA vs Pandora FMS

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