LogicMonitor is a great choice!

When we approached our monitoring project, we evaluated a number of different solutions. We'd been using Solarwinds for several years and we simply felt that it wasn't the right product for us. That isn't to say that Solarwinds isn't a good product! We used it significantly over the years but we needed something that fit us as an overwhelmed and understaffed IT Team better. We are a small company of about 250 employees and 5 offices across the US and many remote employees around the world. When we came upon LogicMonitor, it was clear that this was a different product and company. They were incredibly helpful during our evaluation and even allowed us to extend our trial period for longer than I am comfortable specifying (more embarrassing to me that our eval took so long). There are many factors that led us to choose LogicMonitor, but some of the biggest are: - Ease of Use: "Out of the box", they recognize and monitor so much of what we use, including the smaller vendors. If they don't recognize something, it is a fairly simple process to request that they add it to their software. Needless to say, this saves us a ton of time! In addition to recognizing the devices, they automatically add a set of monitors that they feel are the most important, but also give you the ability to easily disable what you aren't interested in or add additional monitors if they don't support something you wish to monitor. - SaaS: We knew we wanted something that could provide both internal and external monitoring, AND be available for our technicians, wherever they were. The lone drawback to their model is the number of internal servers required to monitor everything we wish to. For our main office, we needed to deploy a second server to complement the first because we were monitoring so much stuff. A very small price to pay for the ease of use and administration for the platform. - Price: Unlike many other vendors, LogicMonitor doesn't charge you per monitor, they only charge for the device. For example, in other products, a 48-port switch could use up 100+ monitoring licenses to monitor all ports and all of the critical switch functions. Logicmonitor only charges you 1 license to monitor the switch and you can have (I believe) an unlimited number of monitored items within that switch. For a smaller company like ours, cost is definitely a large factor and LogicMonitor was definitely a leader in this category. There are a lot of other factors that I could go into, but I'd rather not write a novel. Suffice to say that if you are in the market for a new monitoring solution, I HIGHLY recommend that you look into LogicMonitor. I'm confident that you will come away impressed and they will immediately become one of your top choices to implement!

Pros

Many of them mentioned above.

Cons

Not many, but the response time for requesting new device/vendor recognition could improve.

When Cloud Monitoring Makes Sense

At this time I am on v.71 with Collectors at version 20. I began using LogicMonitor around 2 years ago. It was one of the best "outsourcing" decisions we have made. Now have nearly 550 nodes in our environment and a countless number of stock and custom datasources we are alerting on utilizing a range of collection types including SNMP, WMI, Groovy, and Powershell. We previously used OpManager and had considered SolarWinds (I used it in a previous enterprise and was very happy with it). In the end, there were a couple factors that lead us to LM and kept us there. First, we are a very lean shop, and the manpower cost of standing up a new monitoring platform along with maintaining yet another machine, while minimal, was going to take time and that was a consideration. Second, we had a lot of stuff we wanted to monitor on each server and a bunch of product owners we wanted to have the ability to monitor thier products, the way they measured that didn't work against us. Finally, we wanted a way to monitor both internally and externally since we ourselves are a SAAS provider. LM satisfied all three. When we first came on board, they were reasonably new, and the turnaround time on custom datasources was minimal. I guess they are a victim of their own success, my one and only criticism is that now the turnaround on datasources is measured in months not hours. Otherwise, they are hitting on all cylinders. Their java collector is lightweight and can handle a good deal of throughput, I myself have between 100-150 nodes on my larger collectors with 1-minute collection on most datapoints. They have been in a positive development cycle over the past 18 months as they rolled out a new UI for not only for their App but their support site as well. I like how they did some hand holding for us "old timers" who had grown used to the utilitarian and direct legacy UI. They let us run that if we chose to, but introduced new dashboard and service elements in the new UI only, giving us more carrot than stick to make the leap. They are continuously improving their interface, especially their dashboards, giving us the ability to embed third party graphs (in our case some New Relic APM elements) into their layout. I am hoping they will allow us to soon provide a way to embed our LM dashboards into other iframes or share out directly. As a whole, the product is barely recognizable as it was when we came on board, yet every bit as functional with certain elements such as bulk alert tuning and multi-instance management providing even more. They have released a native iPhone application, it is good for alerting, however they have a good way to go to make it more usable overall. If they do to it what they have done to the web portal, it will be amazing. As it stands, our entire department has the application loaded and peek at it throughout our off hours, acknowledging alerts that we may not have seen yet because of the way our escalation rules have been written. It gives us some advance notice to spot a trend from other departments before it lands on our laps. The escalation rules and who they go to are fully tweakable as well as how users get alerted (email, sms, phone call). We have even begun alerting automation scripts to fire off on certain alert types. They have listened to their customers and continue to act on our needs. When renewals come up, there is no debate that we will keep them. They have become an embedded resource and so long as they keep performing at this level they will remain there.

Pros

Their drive to improve the product! It's hands down the nicest evolution of a product over a short span I have seen. Their product is continually getting enhanced, new datasources are being added to the library, new features into their mobile app and new content in their training sessions. I spoke to many of their pro's in the review, but their continuous improvement cycle is truly impressive. I also want to give a special shout-out to the help-desk for helping me out of many datasource woes.

Cons

It may not be a major part of their value proposition to new customers, but datasource creation was part of the pitch for us old timers. In the beginning I loved how quickly their folks could crank out an oddball datasource for me. Now don't get me wrong, their help-desk definitely hits the mark for fixing some of my minor mistakes in datasource creation, but when I need something deep I got to wait months. In case LM is looking at this, I'm specifically awaiting a google analytic integration which I saw advertised on your site but didn't exist (to your credit, thanks for taking it down after we found that out.)

SPS Commerce User Review

Hello, I will try to bullet out a list of pros and cons below. My overall impression of Logic Monitor is a positive one. I have been happy with the scale at which we are able to adopt the systems. In itself Logic Monitor is a great service but I'd like to see more invested to integrate with other popular monitoring services like PagerDuty, etc. A few minor inefficiencies in the UI, but nothing major for us. . and by the way your support is great! Pros Exceptionally consistent! It's easy to be confident that all our alerts across the board are consistent unless set otherwise manually. -Flexible. I think the tool has just the right level of flexibility to it so that we can organize alerts and hosts in a manner that effectively aligns with our business. Visibility. Implementing the tool right as really increased our team's visibility to our overall health and performance. It's been a great win. Cons Pagerduty integration. There is a lot that we use Logic Monitor for but it will never be our ONLY monitoring tool, as a result we need a service like pager duty as a central hub to manage and maintain our alert streams. It is incredibly cumbersome today to not have resolutions close out alerts in PagerDuty and also to not have alerts that are acknowledged in pager duty acknowledge in Logic Monitor. This is the most important con to us right now. Transparency. There are some nice features that help you see the various alerts whether it's the alerts tab counters (that show on the main page) or the way hosts highlight when they have alerts associated. I would like to see more detail on those features, for example if there are 13 critical alerts, it would be nice to know how many are already Ack'd without clicking into the alerts tab and searching for those alerts. It would also be ideal if you could highlight the "hosts" on the hosts tab with the color of severity of their alerts. We spend a lot of time in the host view and being able to see a host highlighted yellow, orange, or red would be helpful to faster decision making. The alerts dashboard is not clear for hosts that are in SDT. I would actually prefer not to see those hosts in the alerts totals on the alerts tab, or potentially make that configurable. It's confusing to go to that tab to see alerts for hosts that are in SDT and don't actually need immediate response, those and Ack'd errors could almost be their own tab. Thanks for a great service and continued product development!

Fantastic Monitoring Tool

We've been a customer for over a year and have had nothing but a positive experience. We run lean and needed something that wouldn't require a lot of our time and energy to keep running. It also made sense to get something that was cloud based so that if we have our own infrastructure problems it won't necessarily knock out the monitoring that's alerting us on those issues. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have.

Pros

It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. There's a low barrier to entry to start gaining actionable insights into your environment and minimal tweaking is needed. The alerting customization is excellent and it's easy to make sure the correct person or team has access to the alerts they need with easy escalation to a text or phone call if a critical alert isn't acknowledged.

Cons

It monitors all sorts of metrics for different services, but sometimes it's difficult to determine what a metric is actually telling us. The mobile app is just ok. It is good for quickly acknowledging alerts, but not much else. We have different teams that only need access to certain devices, but the app shows everything. Push notifications would be nice too!

Excellent solution to monitor the performance of applications.

A software that is undoubtedly efficient to carry out the monitoring of applications and can also monitor not only the physical infrastructure but also the virtual one, in this way you are aware of any inconvenience or malfunction to be able to solve it in the shortest time possible or prevent them in a way that leads to much larger problems.

Pros

A software with a very simple and intuitive interface so it is easy to use, is ideal to carry out the monitoring of the performance of the activity of each business application, has metrics that allow it to be very simple to follow up on this process, In addition to its support team is really efficient because if you have any questions with the functions provided by this software you can go to them and very friendly and colloquial lend their help so that you have the correct operation, something else What is worth mentioning and what is really an advantage is that if you notice any problem or malfunction issues alerts that allow you to solve the problem quickly to avoid further damage or loss of time.

Cons

For users without knowledge in the field can be complicated the use of such software, in addition to still has features to improve as provide much more detailed reports to have better knowledge of a problem.

Outstanding; Highly Recommended.

Our use case is centered on routers, switches, wlan and other infrastructure hardware components of the service-delivery stack as opposed to servers, applications, etc. Based on LogicMonitor's performance to-date, I would fully expect that we will expand its role. In selecting LogicMonitor, we heavily weighted factors related to administrative overhead and convenience. On both counts LogicMonitor gets the highest marks: 1)We no longer spend time installing a bloated monitoring application on a server (physical or otherwise) or fighting to upgrade any part of the application's components. 2)We no longer spend time sustaining remote access mechanisms that make it cumbersome to view our monitoring data...wherever and whenever that data is needed, a browser is all that is required. I highly recommend LogicMonitor as a source of powerful and valuable insight that can be leveraged to maximize the ROI of your IT service-delivery stack.

Pros

-Relatively low-effort administration -Exceptionally convenient -Extensive "Out-of-Box" definitions supporting a wide range of vendor product families -Well-thought UI -Time spent with LogicMonitor is time learning about the status of your IT Operations, not time spent fighting with a balky, uncooperative monitoring application

Cons

-Not every organization is ready, willing and/or able to transition from CAPEX thinking to the OPEX-centered SaaS world. -Works best for locations with multiple Internet connections, since loss of Internet connectivity prevents the uploading of collected data to LogicMonitor's cloud processing: there is no local UI. -Not suitable if your use case demands absolute (immediate ms-by-ms) real-time visibility: there is some latency involved in transmitting collected data to the cloud for processing and presentation.

Simple to learn, hard to master

Pros

LogicMonitor offers us the ability to monitor pretty much anything, from web apps to mail servers. Allowing a great deal of customization and features. You can configure LogicMonitor to do pretty much anything! The inital setup was relatively easy and pain-free, with the basics being easy to pick up and get your head around. The user interface is very well laid out, also offering the ability to customize how widgets and dashboards are displayed.

Cons

Though the initial setup was pain-free, getting to grips with the more advanced features is rather difficult. We've been using LogicMonitor for a decent time now, but still don't know exactly what everything does. To compound this problem, their documentation and tutorials aren't the best all and leave much to be desired.

Great Product!

I work for a company that’s split into 10 branch locations. We have only around three IT employees for our company. We decided to look for a networking monitoring program since we are growing quickly and we need a program to provide the health status of our network in a moments notice to find problems, also to help prevent them. We spent a lot of time researching into numerous products, and we decided to go with LogicMonitor. Where there was once darkness, there is now light! We currently also set up three 48 inch TV’s with chrome OS micro pc’s behind the TV’s for our datacenter. It nicely rotates through all of our monitored devices. Overall it has provided invaluable information to us, is priced competitively, very easily setup, and it does its job well. What more can you ask for in regards to a Network Monitoring solution?

Pros

• Pricing Structure. You pay per device, not per switch port, etc. like other expensive products out there • It works for a small company, but can easily scale to meet the needs for even a ginormous company. • Support has been fantastic in helping us get things going, we were up and going within a day (vital for our already busy IT staff) • We can now receive phone calls, text messages, and e-mails for ANYTHING we want monitored that goes over its defined threshold. If a server or even a SERVICE we monitor goes down at 4am, LogicMonitor let's us know!

Cons

I honestly cannot think of any. Maybe more mobile app features? They have a app, but it's pretty new. But there's not much need for it immediately. It's mostly for NOC purposes, you're not going to monitor all this stuff from a phone typically anyways. But they do have a app.

Single pane of glass

Pros

Easily discovers 95% of what my systems and devices are doing out of the box without any need to specifically enable services to watch and monitor for. From here I can then write custom monitors. If it can be turned into a number it can be graphed and if it can be graphed you can alert on it.

Cons

Too much javascript making it a heavy application for mobile devices to operate.

Simple but extensible

We have a bunch of Logic Monitor dashboard cycling on the screens in our NOC. So we can always get a view of what's going on and what do we need to jump on and deal with ASAP. We also use a Chrome plugin to make an audible alarm if a fire starts in LM, which means we can be more responsive.

Pros

It is really simple to get started with. Load up a probe and watch it start collecting. You can tweak settings and silence specific alarms, and the dashboards can be really powerful.

Cons

While it handles syslogs, the process for generating meaningful alerts from them can be trial and error.

This software flagged up issues before they became issues allowing us to drastically reduce downtime

LogicMonitor has drastically increased the response time that we have when troubleshooting server related issues and provides huge oversight on all critical systems, often allowing us to fix problems because they affect the production environment. Whilst lacking when compared to the full version, the app does allow monitoring whilst on the go which can be useful when travelling home and a server develops a fault.

Pros

The dashboard can be heavily customised to allow for total flexibility on what we want to focus on. Alerts can be individually customised to allow for any level of contact ranging from email, to text, to phone calls at any time. On several occasions I have been woken up in the middle of the night in time to fix a major issue before it caused any downtime for the users. LogicMonitor can be installed on a host of different devices outside of servers (which is where we primarily use it). We have it installed on the server room temperature monitor providing early warning if the Air-Con goes down. We have it on the UPS where it tracks the remaining charge time to let us know how long we can maintain power in the event of a black out. We have it on the remote desktop server to show how many concurrent logons we have in order to track the performance to user ratio. In all of these events the tracking is extremely accurate and provides an extremely concise dashboard that allows us to monitor all of the most critical systems from one location. The alert system has on many occasions allowed us to fix issues before the user has become aware of them.

Cons

The mobile app requires significant work as it provides significantly lesser functionality than the full desktop version. The dashboard and alerts on it in particular need to be updated.

Smart, Clean and simple to get up and running

We needed a focal point for monitoring as we were relying on vendor specific tools which were deployed at individual customer sites, this meant we didn't have an individual dashboard to track alerts. With LogicMontior we have solved the vendor specific issue and now have a single pane of glass which can be accessed via web browser and easily presented. It's also given us the possibility to develop monitoring services for different vendors.

Pros

Ultimately LogicMonitor allows you to get running straight away with the inbuilt datasources, but once you get familiar with the product you learn the platform has so much to offer. The layout is brilliant and the ability to customize widgets/dashboards to how you want them for yourself and each customer is easy to use. It's not only the product which is great but the whole LogicMonitor team from technical to the customer success team who deliver an efficient and personal experience and you feel that your not just a number to them. The inbuilt features are great and get your running straight away, but to unlock the full capabilities you will need to get a handle on the different scripting/powershell requirements for different vendors.

Cons

Although the inbuilt features are great, to unlock the full scale of the platform you do need to know scripting for different vendors - it would be handy to have some whitepapers/kb's to assist with the scripting aspects.

Great Infrastucture Monitoring Tool

We use this to monitor all client's infrastructure and are very much on top of everything that's going on in the environments. We know things are broken before the users know. When there's issues with LogicMonitor, contacting support is easy and helpful. Great Team!

Pros

The ability to monitor pretty much everything. It's easy to deploy, add devices, configure alerts etc. It's very flexible and customizable which can get really complex but only if there's a need for it. Our of the box it does most things very well and just works.

Cons

There's no way to "group" alerts or set up dependencies so there might be a lot of alerts caused by one and the same issue. The pricing model is per device which mean per IP. It would be nice if a device has multiple interfaces they would be covered under one license e.g. out-of-band interface. If a collector is offline, no data is being cached, so if it comes back online, there's a gap in the data.

The King of Monitoring

Pretty freaking awesome.

Pros

It is literally the best thing that I have ever used in forms of monitoring. That might be because it is the only thing i've ever used. It has been my greatest pleasure to consistently underutilized and not take advantage of the vast configuration and customization options that this software brings to the table. Any technician with alot of time and creativity could make this software literally do their job for them.

Cons

Basically, I wish the netscan was a little more informative. I need some heavy lifting done in that department. I want to be spoon fed information about devices discovered on the network, vendor, mac, etc by default and have logicmonitor make recommendations on what to add to the portal. Because lets face it, as a client with thousand of devices in LM i'm not going to start adding workstations.

Monitoring Made easy

I work for an MSP Logic Monitor has greatly simplified our monitoring issues, with the ability to place a collector anywhere and that doesn't require a VPN tunnel back to our office it has reduced our firewall maintenance cost greatly. The built it SNMP mib library has saved us countless hours trying import MIBs and trying to decide what to alert on. There are a few features that I would like to see implemented in a logic monitor, the ability to tie devices together so that if an ISP goes down we get one alert not 20 separate alerts for each device at that location. I would also like to see the creation of data sources be simplified, recently I attempted to create a data point that reported on a string and found it extremely difficult to have it report on more than one variable.

Pros

How easy it is to set up, the ability to deploy a collector in minutes and have an entire site monitored in a few hours.

Cons

customization is very difficult and reporting could be better.

Excellent product

LM has saved us a ton of money. We setup it and got it monitoring our network very easily. We thought we had a perfect network then LM showed us we had a ton of problems and we were able to fix them before they got worse. I would recommend this and say it is a must for an enterprise level business.

Pros

Adding devices is extrememly easy, When I went to go add a device I was able to do so without looking up instructions. The wizard made it very simple. Not to mention,it interacted with most devices very well by going straight ti snmp and showing all sorts of data. Support has been a god send when I've had to email or call them, they've been very helpful and quick to respond.

Cons

I don't like the lack of logs, I know LM has a log filing system but it's not enabled by default and it is very hard to find. I would like to by able to go farther back or have some logs I can send to our network team to give them a device's history.

Cloud Monitoring at it's best

They are one of the best companies that I work with. They schedule checkups to review what we are monitoring and if we need to make any changes to the configuration.

Pros

The fact that it is a hosted monitoring platform allows you to get alerts even if your entire network is down (as long as you aren't only sending alerts to a local mail server).

Cons

When you first set it up it is a little talkative but all of that can be adjusted for your environment so that you don't get false positive alerts.

From alerts to RDP to organized data. We know before the customer knows.

There is too much to list. It is core to our monitoring.

Pros

Ease of Use - Organization is key to success, and this tool provides easy to trace directory trees. Organization - We can easily set what type of alerts are red or yellow. What severity to contact us. Notifications - Enough information is provided in the notifications to engage the customer and begin investigation. Value for Money - We have not even scratched the surface of what LogicMonitor can do and we are doing more than we could with our previous software.

Cons

Reports - From my understanding there are limitations on what information is generated in the reports. For instance, if we were to report on the number concurrent calls at any particular gateway this information cannot be provided in a report.

A must have app if you are in IT

Overall, I was able to protect the servers, applications, and allow the IT team to meet their SLA (service level agreement).

Pros

This is a web based app. Set up is super easy. LogicMonitor is installed on our mission critical servers. We set it up to notify us (email) when server HD, CPU, memory is over a threshold. If this happens, we can quickly respond.

Cons

Pricing can get expensive if you have a lot of servers.

Excellent Support

Overall we've been pleased with LogicMonitor.

Pros

The support we've received from the LogicMonitor team has been incredibly helpful. From offering suggestions on best practices to pointing out ways to optimize our alerting they are proactive in their support. It's a refreshing change.

Cons

We transitioned from another product that had been in place for a number of years. As such the learning curve for technicians has been an issue. In addition to that setting up LogicMonitor to mimic some of the features that the legacy product had has taken some time.

All In One Package

Excellent experience, on-boarding with reps was professionally done and very quickly arranged everything. The software keeps me and my team informed 24/7 on the systems I manage. Overall would recommend this to anyone looking to improve system uptime and performance. This software gives me enormous insight for our systems.

Pros

We live the easy of use and integration of the software.

Cons

There is ample room for improvement no the mobile app.

Amazing!

Custom monitoring is amazing! You can monitor Veeam backup jobs if you want!

Pros

LogicMonitor's capabilities alone make this the best monitoring software available. The fact that an average person can build a custom datasource to monitor some 3rd party software application is absolutely amazing!

Cons

The fact that it lacks a Dark or Black theme. But I believe that is on their roadmap so...

Great platform

This platform is a definite time-saver, allowing us to not only quickly identify root issues but also resolve them often times before an end user can report it.

Pros

The alerts dashboard provides quick access to relevant information which allows us to diagnose and resolve issues more quickly.

Cons

There was an initial learning curve getting started, but the training that is available easily addresses that issue.

LogicMonitor helps me sleep at night

It's been a great experience, and as we switched from a homegrown Nagios implementation, a giant breath of fresh air.

Pros

I have historical data on my servers and their performance, and I my alerts are all tuned so that I will only get woken up if something is going horribly wrong. Otherwise, I sleep and have work-life balance!

Cons

I would love if interactive website checks would execute JavaScript.

Monitoring of large-scale applications.

Pros

An extremely useful software to carry out the monitoring and analysis of applications located in containers, allows application implementations to be carried out in a faster way because it is highly automated and, in addition, it also provides an IT team. very efficient because they access our data to immediately solve any error in them and all this for an extremely flexible price, plus if you want to try it gives you 14 days free.

Cons

We have only had some doubts about some functions but we have been able to clarify them instantly thanks to the fact that their support team is really very active and they respond instantly

Pretty much the best Monitoring solution

Hassle free solution

Pros

SaaS and it just works. New versions are couming on a monthly basis. You can monitor pretty much anything what has an IP address.

Cons

No dark theme, no free tier and it's probably not the cheapest solution. Though developement and mainenance require some resource so the price is understandable.

Great product

Overall things have been great. Account manager has been awesome and product has continued to improve over time.

Pros

Ease of use and all the pre-built data-points are awesome!

Cons

Would be nice to have a better way to organize application/device dependencies on a visual display like a network path or rack layout NOC display.

Easy to use and setup

Pros

LogicMonitor is very easy to get up and running. I have dealt with other monitoring products where it take weeks or more to get a demo set up and longer to get the product up an running. Setup was a breeze, a fully functional trial was instant and the sales staff/engineers were a pleasure to work with.

Cons

This is more of a pricing issue than anything else, but paying extra for monitoring cloud resources didn't sit well.

LogicMonitor Is Extremely Capable And Growing

LogicMonitor has decreased onboarding time and setup drastically. It has made training new techs a breeze due to documentation and ease of use. They are responsive to requests and open to help you help them build the product.

Pros

There are hundreds of prebuilt monitoring sets and alerting thresholds. Support is responsive and knowledgeable about the product.

Cons

Reporting needs to be built out a little more for my tastes. Tweaking DataSources, at least as an MSP can be a real pain.

True Visibility

Pitfalls with Layer 2/3 configurations. Our shortcomings with resource allocation on certain servers.

Pros

LogicMonitor is worth every penny to have full visibility over your network. It is versatile enough so that I can keep an eye on my Layer 2/3 switches and my servers to know if something is wrong at a moment's notice.

Cons

Maybe some prebuilt widgets in the dashboard to gather more ideas on how to best utilize the tools.

Robust tool for monitoring your environment

Pros

Using LogicMonitor allowed us to better monitor our environment. With customizable options such as creating your own datasources, it allowed us to use in house scripts. You only need a collector server in your environment to get started.

Cons

Be careful about sizing your collectors correctly. You may need to spec the collector higher than what us advertised.

Great product

We've only had this product for about a year now and it is quickly becoming our go to as a large MSP. The customer support tier 1 leaves a lot to be desired when you are already an IT professional but for beginners, I suppose it is not that bad. This is a bit more expensive than other products but worth it overall. The best thing about the product is they are always continuing to expand and update their technologies.

Pros

Lightweight, fast, great integration platform

Cons

Expensive, tier 1 support not that great

Great monitoring tool

Pros

It really does what it has to do - it monitors almost everything that you could think of, it has a lot of datasources for almost any software or hardware, it has flexible notification system, and, finally, useful dashboards.

Cons

Learning curve is pretty high. Some datasources are too basic. Personally i would like to have software/hardware assessment module in LM.

Deeper insight into node performance, faster response to issues

Pros

- Easy to use, easy to setup. - Dashboards are easily configured and look professional - LogicModule Exchange allows for community sharing of DataSources - Support team is incredibly responsive.

Cons

- Pricing maybe abit on high end - It has a steep learning curve, especially for some who have no prior experience with SNMP (however, Knowledge Base is readily available)

LogicMonitor makes my life easy

LogicMonitor is everything we could ever need. It is insane the amount of applications that we ditched when switching over to LogicMonitor simply because of the mass amounts of information it can pull and alert on.

Pros

easy threshold management

Cons

the new GUI

What can I say?

What can I say? I have been using LogicMonitor for about a year now, what a year it has been. I am amazed at the things it can do and the time it saves me. I am able to monitor all my hosts and servers down to such a granular level that I can see if a service is started, disk usage and performance,the performance of interfaces, and a lot more. You can even create custom monitors to monitor just about anything on a device. The dashboard can be configured to provide any information at just a glance. In the past year I have seen the program grow and become more robust, yet still remain easy to configure and use. Knowing the issues in my environment before my clients do has been such a plus and saved many service hours. I don't know what more I can say except LogiMonitor is a great product that does what it says and does it simply. I am pleased to be a client of LogicMonitor and look forward to being one for many years to come.

Pros

It works and it works well.

Cons

I really can't think of any.

Monitor anything

Pros

There are many built-in monitoring options, plus Groovy and PowerShell scripting.

Cons

Resource utilization on the collector can be high, especially when devices are slow to respond to monitoring queries.

LogicMonitor is a great monitoring tool

It is our core monitoring service for our business.

Pros

-Ease of use -Pricing -Custom Datasources -Alert tuning -Integration with ticketing systems

Cons

-Reporting could be better -Mobile app could use improvements

Granular Reporting

The program cut down the amount of time engineers spent checking resource management of vcenter.

Pros

INTEGRATIONS! Logic Monitor allows us to monitor every aspect of our customer environments. We use the connectwise integration top open and close tickets.

Cons

It requires a lot of tuning for alerts that occur often but are still important.

Best Nagios Replacement!

One of the best companies I have dealt with and by far the best support.

Pros

Ease of deployment and Support are top notch.

Cons

Can get pricey and cloud account monitoring features are still in their infancy.

Adam's Review

Pros

The infrastructure monitoring aspect is great and flexibility when adding custom scripts

Cons

The kubernetes and service monitoring is left to be desired

Really helps monitor

Pros

excellent detection of new devices on the network, and easy problem resolution. It's definitely reduced the number of bandwidth issues we have.q

Cons

I wish it had some extra features and notifications to really make it more off site friendly, but that's a bit much to ask for the price.

Network Monitoring Systems cannot get better

Pros

It's like a black hole, the more you try to understand it the more it gets complex. Keep it simple while you are configuring as it's simple and dont try to get into too much depth. Documentation, technical support are always there to help you if configuring gets on your nerves. Thumbs up on that. But a detailed monitoring about CPU, memory utilization so little as to temperatures and fans are also provided. Protocols supported: OSPF, BGP etc.

Cons

Automation on gathering of performance information about other network equipments was a little too much information i wanted it to track. Ironically, there are very little information that it provides where it is actually needed. So the reporting features are limited.

Easy setup, well rounded feature set

Have used Logic Monitor for about 4 years and have been very happy. Since then we’ve moved most of our infrastructure to the cloud, and LM still does a good job, even though we do not have LM Cloud.

Pros

Intelligent defaults make for a very easy setup. All of the basic monitors / alerts are enabled out of the box.

Cons

Have not tried the LM Cloud offering due to its steep price. Would be nice if there was a more affordable package for small companies.

Great for DR

We started out with simple monitoring using OpenNMS, but that was on-site monitoring. When we decided on a DR datacenter, we needed an external monitoring system that would help us if one of our sites went down. This has actually happened several times and without LogicMonitor, it would have taken hours to bring the site back online. LogicMonitor has also helped in providing insight into our systems, monitoring things like battery voltage and temperature. It's very versatile and I recommend it for any company!

Pros

Able to access from anywhere. Monitors things you might not have thought about monitoring (like NTP synchronizations).

Cons

Some businesses may not need as many things monitored; will require some dedicated time to tune it for your site.

Company use it for base services / network / servers monitoring.

Pros

Easy to use, user interface is clean and friendly. Allow one license to screen all your VM guest within a host, so you don't need additional licenses for individual guests.

Cons

Sometimes so functional is very limit and not supporting monitor for different vendors, make it difficult to monitor status for different vendor / products.

LogicMonitor Rules!

The first thing I do when I log into my computer is open LogicMonitor. LogicMonitor helps to make my job easier.

Pros

Reports and the automation that can be built into it.

Cons

The new UI.

Best Decision for Network Monitoring

Pros

It is so easy to configure and use, though it can be daunting if you get too deep, too quickly. But the documentation and support will always come to your rescue quickly.

Cons

Looking forward to more improvements in Dashboarding and Reporting. Would really like to see a report or feature around asset management.

Everything as a Service

Pros

Simple Integration And on the fly integration with major other software

Cons

Less feature in mobile app. Mobile app needs significant improvement

A simple to use, monitoring system that pretty much does it all

We needed a system to report and alert on our infrastructure, which LogicMonitor has delivered on.

Pros

Its ease of use, along with its mobile app make this a great monitoring system.

Cons

Some of our hardware wasn't supported out of the box, however it was easy to get this manually added.