NinjaOne

RATING:

4.8

(211)

About NinjaOne

NinjaOne is a leading unified IT management software company that simplifies how IT teams work. MSPs and IT departments can automate, manage, and remediate all their device management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. What sets NinjaOne apart is its consistent #1 ranking in RMM, Endpoint Management, and Patch Management, as recognized on G2 and Gartner Digital Markets for the past six years. Additionally, NinjaOne is renowned for its world-class customer support, solidifying its position as the best-rated software in its category. NinjaOne delivers a happier, simpler IT experience with best-in-class device management, patch management, remote access, and more. With NinjaOne’s fast modern, intuitive...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

NinjaOne Pricing

For more detailed pricing information, contact NinjaOne directly.

Free trial: 

Available

Free version: 

Not Available

NinjaOne overview
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NinjaOne Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for NinjaOne

1 - 5 of 211 Reviews

Alec

Real Estate, 51 - 200 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2024

NinjaOne Review: NinjaOne Meets all IT Needs!

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Erik

Verified reviewer

Computer & Network Security, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Ninja RMM was what we were waiting for

From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.

PROS

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

CONS

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Reason for choosing NinjaOne

Because the ease off use, and Ninja is way more faster with applying tasks or commands.

Reasons for switching to NinjaOne

We were supprised during the demonstration, didn't know it can also work that easy, but still a complete solution. At the moment we still have an active period with Datto, but we don't use it anymore, just a few months remaining right now....

Brian

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Ninja One changed our business

Fantastic, I can't fault ay aspect of the solution or the people working with the company.

PROS

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

CONS

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

Reason for choosing NinjaOne

Better functionality, better ease of use, better value, and better people to work with.

Reasons for switching to NinjaOne

Needed a more mature and capable product

Jason

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2024

NinjaOne - You are asured to be kicked out of the system repeditivly.

Will never recommend the product to anyone ever. You are guaranteed to lose all your tickets work. it is like gaming in the 90's Save and save often.

PROS

Looks pretty and i would say that is where it ends.

CONS

Constantly logs you out while working, Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.

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Jessica

Verified reviewer

Education Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Great RMM with additional capabilities continuously added - Great price!

PROS

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

CONS

Nothing - usually there is something, but I have no cons.

Reason for choosing NinjaOne

Combination of things: Price, implementation time, and their sales/tech team!

Reasons for switching to NinjaOne

Tools, ease of access, low overhead. Every conversation I have had with sales included their various members of their tech team. Extremely knowledgeable & not pushy at all. Last provider was extremely annoying when it came to asking about new licenses, tools, updates, etc. Their web portal was outdated and was a convoluted UI. A member of their sales team was EXTREMELY PUSHY & RUDE! Did not want to take no for an answer & couldn't possibly comprehend my lack of time for their sales calls. I am much happier with NINJA - SO GLAD I MADE THE SWITCH!!