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PingPlotter vs Spiceworks Cloud Help Desk
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.3 / 5
Value for Money
4.5 / 5
4.6 / 5
Customer Support
4.5 / 5
4.2 / 5
Functionality
4.6 / 5
4.2 / 5
Last Review Written
March 4, 2025
March 5, 2025
Pros/Cons
Pros
- I've found the solution easy to use and very helpful in showing status to my ISP and others. The online help has been useful as I investigate my observations, etc.
- Monitoring the first 30 IP addresses at once is very practicalPingplotter provides great ease of use for monitoring internal applications.
- PingPlotter is a powerful tools to check networks, bandwidth, latency and other stuff. It's the best choice on the market considering its features and its price.
Cons
- I was getting absolutely no where fast with Spectrum until I installed PingPlotter and began tracing routes, times, and packet loss.
- I'm not sure what my issue with internet interruption is.
- Graph designs are a bit ugly to look at and sometimes agents do not want to share this with customers.
Pros
- I love the ease of the ticketing system and the professionalism of the emails that come out from it. I have used some other IT help desk platforms but this one works really well.
- I love Spiceworks so much and very satisfied with it, especially how we can be proactive by using widgets like drive space on machines and get alerts to proactively resolve issues.
- I love that it's not just free but a fantastic help to most IT infrastructures. Being able to run reports for managing offices is invaluable.
Cons
- Unfortunately, as we transition to the cloud from on site servers for my local users, many of the features are lost and we had to look at all of our options.
- What I dislike about the software it crashes most of them based on feedback from Adminstrator. And as End-user, the URL is not available for use.
- Limited features and functionalities base on feedback from the Administrator.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
